An increasing number of 2024 Chevy Traverse and 2024 GMC Acadia owners are reporting that their third-row seatbacks are unable to fold down because the headrests on those seats rub against the second-row seatbacks.
With the headrests touching the second-row seats, the third-row seatbacks cannot fold flat into the floor, reducing the nominally available cargo space in the back of the vehicles.
The General acknowledged this problem with the 2024 Chevy Traverse and GMC Acadia with Bulletin number PIT6184, issued on June 7th, 2024. GM notes that the fix for the problem is replacing the third-row headrests with new headrest components that fit properly and allow the seats to fold flat as designed.
However, no replacement headrests are currently available for either the 2024 Chevy Traverse or the GMC Acadia. At present, bringing affected vehicles to the dealership is not necessary, with GM telling its dealers that the only available response is to “advise the customer that GM is working on a solution and the vehicle will be repaired when parts become available.” The bulletin will be updated once parts are produced.
The 2024 Chevy Traverse debuted the all-new third generation of the Bow Tie crossover, which features truck-inspired styling, a new off-road-focused Z71 trim level, larger dimensions, and updated safety and convenience technology. The 2025 Chevy Traverse, which will usher in the second model year with the likely debut of a Premier trim level, will go into production on Monday, October 14th, 2024.
The situation is very similar for the GMC Acadia, with the 2024 model year launching a new generation and the 2025 GMC Acadia introducing a few changes and updates. The third-gen Big Red crossover also gets new styling, powertrain changes, bigger dimensions, a 15-inch infotainment screen paired with a standard 11-inch diagonal driver information center, and numerous other new features. The start of regular production (SORP) for the 2025 model is scheduled for October 14th, 2024, the same day as the Traverse.
You can check out GM Authority’s comparison of the two crossover models to see their similarities and differences. Both use the GM C1 platform for their underpinnings and are produced at the GM Lansing Delta Township plant in Michigan.
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Comments
Would Someone PLEASE Help Me Out???…How In The Hell Is This Problem Possible???
Completly tested and inspected by our highly trained quality team. We are customer driven and your satisfaction is out highest prioriy.
This is not surprising. With less than 100 mi on mine, the right rear window no longer roles down and the outside temp is permanently stuck at 77 degrees.
No explaining this except by incompetent GM engineers and product testing. Did they never fold down the third row seats?
We did not include GM vehicles on our shopping list this time.
I have this issue on my new Traverse that has less than 500 miles on it. Pathetic. Too bad I already took the “Completely Satisfied” survey.
We bought our Traverse on June 6 and discovered the problem the day after we got home. After numerous phone calls to two different dealerships and GM we were able to have the head rests removed (today)until the new ones are available, and no one knows when that will be. Not very happy after spending that much money for vehicle.
I don’t know who is worse, customer setvices at Kia or GM. Maybe GM is using Kia to assemble their cars GM quality control really stinks, the car Has been in production for 8 months and GM had this problem from the beginning., and you can’t figure out a fix by now somebody needs a lose their job.
Search for * Chevy Traverse Problems * group on Facebook.
When we search 2024 in the group’s search bar, the 2024 reported consumer issues are concerning. Some quite alarming for a new vehicle.
I’m wondering if they should’ve bothered with a new engine.
I’ve had my 2024 Traverse since July now and today – 10/21, is the first time I’ve ever had to fold down my third row… Yup… Same problem. The right “single” seat folds with no problem and the headrest flips down. The left side is the issue on mine. Bummer to see there is no fix for this yet.
I’m also experiencing an issue with the weather stripping on the driver-side window. Lots of wind noise at moderate/highway speeds. I’m coming up to my first service soon (Just over 5,000 miles now) and intend to have them check this out.