General Motors has started a customer satisfaction program to address an issue related to the trailering/towing information labels on certain 2020 model-year Chevy Silverado 1500 and GMC Sierra 1500 pickup trucks.
The problem: affected vehicles may have been delivered with trailering information labels that incorrectly state the vehicle’s trailering capabilities.
The hazards: this issue does not pose an immediate safety risk to the driver or vehicle occupants. However, it is ideal for the trailering label to have the correct towing information as users may refer to the label to find out the truck’s various towing capacity limits before hitching a trailer up to it.
The fix: owners of affected vehicles will receive the trailering information labels and installation instructions in the mail. Owners will be required to install these labels themselves. Additionally, affected trucks that are in dealer inventory must be held and not delivered to customers, dealer traded or used for demonstration purposes until the correct trailering label has been applied.
Affected vehicles:
Affected components: trailering information label.
Number of affected vehicles: GM has not said how many trucks may have been delivered with the incorrect trailering information label.
Owners should: owners of affected trucks will receive the correct trailering information labels in the mail, along with instructions on how to properly apply them to the vehicle. This customer satisfaction program will remain in effect until April 30th, 2023.
This customer satisfaction program is similar to one GM started for certain 2021 model-year Chevy Tahoe and GMC Yukon SUVs last November, which were also delivered with incorrect trailering labels. GM began using VIN-specific trailering labels for certain vehicles back in 2019, which include the truck’s gross vehicle weight rating, gross combined weight rating, curb weight, maximum payload and more.
Contacts:
- GM recall number: N202309630
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
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Comments
Doesnt say if the numbers go up or down. Kinda pointless article.
Is this that “additional testing” that improved the towing on the 2.7 turbo and 3.0 diesel and dropped the 5.3 crew cab by about 100 lbs?
Any word on resumption of double cab production in HD s
Thanks for the article. This now explains the towing information on my sticker. It looks like my 4WD 1500 has a label that lists the ratings for a 2WD truck.
It mentions “trailer weight”. In most half-ton trucks trailer size/weight is dictated by payload. So I am not sure if this includes different payload figures.
Well we know that the towing ways and capacities must have gone down because they don’t mention it in the article. Another puff piece that doesn’t want to become negative. How about some real reporting that tell us the weights and capacities and the changes and not just that they were changed
I bought my 2020 Silverado 1500 based on its high towing capacity. If this number goes down I hope there’s a class action suit against these idiots.
I would hope that they are increasing, as the article says it doesn’t pose an immediate safety risk. But I guess we will have to wait and see. Wish they’d give us more info now as to which specific vehicles are affected.
This won’t fix Steve Watkins 2020 chevy on YouTubes truck that has been back to several dealers for weeks at an a time and they cant figure it out. They just keep deleting features and returning it to him. He’s mad as heck . This derating of the towing may push him to the breaking point.
Seems that dealer techs cant fix anything if there is not a code.
I grew up around trucks that, if they had a “towing label”, it would have just said “don’t be an idiot and pull something too heavy”. I miss those days.
I actually got the the letter Thursday August 5th 2021 !…..dropped my towing capacity 500 lbs and tongue weight 50 lbs. My wife and I are aircraft techs from the RCAF, we know weight and balance and make no mistakes applying it to everything we own. Bought a GMC Sierra SLT 1500 with a 6.2 liter engine, towing capacity of 9300 lbs, existing trailer setup at around 9400 ish pounds so figured on the wire yet still good to go.
The new tag on the truck puts us at 8800 lbs and tongue weight 50 lbs less which now puts us way out of the small window I feel comfortable staying in.
Called GM, was informed absolutely do not tow anything over the new stated weight restriction which leaves me standing in the yard scratching my back side with a truck that has 13,000 kms on it and a awesome 40,000 dollar trailer sitting.
Imagine the choice words I have expressed the past few days LOL !…..Supposedly corporate office will be in touch very soon to resolve the issue, i’ll keep everyone in the loop as best I can.
Just checking to see if you were ever contacted by GM and if so, what kind of resolution did they provide to you.
Thanks!
Since GMC has reduced what they have actually delivered for the price we paid, it seems quite insufficient for them not to be discussing a rebate to compensate for the lighter truck than was paid for. Perhaps a class action will be the only option considering the obvious silence.