General Motors has started a customer satisfaction program to address an issue related to the trailering/towing information labels on certain 2020 model-year Chevy Silverado 1500 and GMC Sierra 1500 pickup trucks.
The problem: affected vehicles may have been delivered with trailering information labels that incorrectly state the vehicle’s trailering capabilities.
The hazards: this issue does not pose an immediate safety risk to the driver or vehicle occupants. However, it is ideal for the trailering label to have the correct towing information as users may refer to the label to find out the truck’s various towing capacity limits before hitching a trailer up to it.
The fix: owners of affected vehicles will receive the trailering information labels and installation instructions in the mail. Owners will be required to install these labels themselves. Additionally, affected trucks that are in dealer inventory must be held and not delivered to customers, dealer traded or used for demonstration purposes until the correct trailering label has been applied.
Affected components: trailering information label.
Number of affected vehicles: GM has not said how many trucks may have been delivered with the incorrect trailering information label.
Owners should: owners of affected trucks will receive the correct trailering information labels in the mail, along with instructions on how to properly apply them to the vehicle. This customer satisfaction program will remain in effect until April 30th, 2023.
This customer satisfaction program is similar to one GM started for certain 2021 model-year Chevy Tahoe and GMC Yukon SUVs last November, which were also delivered with incorrect trailering labels. GM began using VIN-specific trailering labels for certain vehicles back in 2019, which include the truck’s gross vehicle weight rating, gross combined weight rating, curb weight, maximum payload and more.
- GM recall number: N202309630
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782