General Motors unveiled the all-new 2023 Chevy Colorado and all-new 2023 GMC Canyon last year, pulling the sheets on a long list of updates, changes, and upgrades for the two midsize pickups. Critically, many 2023 Chevy Colorado and 2023 GMC Canyon owners have complained on social media recently about an issue that causes the batteries in their pickups to lose charge. Now, GM Authority has investigated the issue – this is what we found.
Apparently, this new issue affecting the battery in the 2023 Chevy Colorado and 2023 GMC Canyon has only appeared in the past few days, including this past weekend. The root cause of the issue is believed to be a failed software update that leaves the infotainment system hanging, thus draining the battery until it’s dead. Both pickups are equipped with over-the-air software update capabilities.
GM Authority reached out to Chevrolet for an explanation. A GM spokesperson said that General Motors was looking into the issue, but did not provide any further details.
At this point, it’s unclear if this issue affects only some trim levels of the 2023 Chevy Colorado and 2023 GMC Canyon, or all trim levels. It’s also unclear if the vehicle build date is a factor.
One social media user claiming to be a GM tech said that the issue is related to a radio software update failure that leaves the radio locked in recovery mode. This individual suggests going into the system settings, then the update preferences menu, and turning off both the “download updates in the background” and “download updates via Wi-Fi when available” options in order to prevent the radio software update from performing and, if it fails, draining the battery.
The 2023 Chevy Colorado and 2023 GMC Canyon represent the first model years for the latest third-generation of each respective pickup nameplate. Both pickups are also equipped with the GM Global B electronic architecture.
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Comments
My 23 z71 is totally shot. The dealer replaced my battery and got it to actually start again but my infotainment and dash are completely dead and they said they need to be replaced which could take up to two months to get parts. I’m FURIOUS. I put in a claim with gm customer service (who has been rather pleasant) so it documented but I need some answers and solutions very fast. I don’t want a brand new 50k dollar truck that has already had a serious enough problem for that big of a fix. I’ll gladly take any advice
Start by finding a new dealer that understands software and infotainment screens.
Good luck with that! Dealerships don’t hire engineers. This is the future.
2 month wait on parts is not unusual these days. See it all the time at our dealership. $100K trucks to $30k SUVs. It’s really bad when a HD dually goes down for months that’s in use commercially. Very hard to replace that kind of capability. Can’t rent one.
I hear you. It’s just hard to accept this large if repair with that wait time for a truck that I’ve had for 3 weeks with 829 miles. Still has the new car smell lol
Any info on the fix for running lights that stay on 2022 Silverado’s?? My trailer lights won’t shut off!!
Honestly doesn’t same like that “large of a repair” if they are simply swapping out the infotainment screens. YouTubers, The Fast Lane Truck, had their cluster go dark in their 2023 Colorado Trail Boss. They disconnected the battery, reconnected the battery, and the cluster came back to life. This happened to them around 2,000 miles.
A large repair would be a failed engine or transmission. Infotainment screen issues are pretty run of the mill these days for most brands.
My 2023 Colorado that I bought in June had an dead battery this morning. Now it has service engine light on now . The info system says it is in low power because the brakes are faulty . I think I got an computer update last night .
Demand a free loaner until yours is fixed.
Getting the infotainment replaced isn’t really a big deal. It has nothing to do with the powertrain. The fit and finish after replacement should be as good as factory. Sucks to be out a truck for two months, but I wouldn’t sweat it. It’s a brand new system GM will be using on all refreshed and new products. Probably a supplier build quality issue. In the end you’ll end up with a better product then you initially had (the replacement infotainment will most likely be from the redundant supplier that didn’t f#ck up the design).
Been in the industry (working in infotainment specifically) for 10 years.
Best of luck with your truck.
Hans
I wish I could get one without infotainment! I don’t need it or want it. I just need an am/fm radio, keep the rest.
AMEN brother, but they could throw in a cassette tape and CD player with that am/fm radio. Like the good ones that were built at Delco Radio in Kokomo, Indiana.
Yes sir, Kokomo is just up the road from me.
Yea bring back the 8 track Dinosaurs Dex
Where’s your silly ‘horse-n-buggy’ reference, Nick?
You can still buy Silverado’s with the basic info screen. Much smaller and the gauge cluster is all analog. Lot cheaper too. You can buy a basic trail boss 1500 which is still nice for low 50K range. Once you start piling on all the big computer screens the price will be 10K to 20K more.
NEVER BUY A FIRST YEAR GM TRUCK. They use first year buyers as test mules – have since 2007, and it takes at least a year to sort out the issues. 07 tahoe/silverado, 14 silverado, 15 tahoe, 19 silverado, 21 tahoe, 23 colorado – all of them have more issues
I owned a 14 SIlverado, 19 Silverado, and currently own a 23 Canyon and 21 Tahoe. I know from experience.
The 21 Tahoe has been pretty good except for the restraint device service alert. The 23 Canyon, twice the battery has drained due to the software update. It was parked in a parking garage at work. Never had the problem when it was parked in an open space.
Can they reflash it? Most radios on GMT900-2KXX are just a firware reflash to restore to factory settings via Tech2 and SPS. Would the next gen be really that complex?
I just went through the dead battery ordeal with a 2023 GMC Canyon which I have owned for three weeks. Not sure when the software updates were pushed out, reading several forums I noticed July 18th. I had driven about 5 hours yesterday so that might have bought me a day, however at 3:00 PM today 7/20, the battery was completely dead. I was able to call OnStar and have someone come and jump start it. When it first came up there was a message on the screen “Update failed, see dealer to restore system”. Then everything went dark, all dash and info screen. I let the truck run for 30 minutes, then took the risk to turn it off and restart which it did. This time the dash information came on, as well as, the check engine light. Just sitting still for a few minutes the info screen came on however only displaying date and time. I then disconnected the negative battery terminal waited about a minute then reconnected it. This time truck started, everything came back up, and check engine light was gone. I was then able to go into the info screen settings and turn off the auto update features. For the night I again disconnected the negative battery terminal, so nothing will go to the battery. I need to thank everyone on this forum, as everything I did was mentioned by someone, all I did was maybe string it all together. I hope this helps others easily solve the problem. Fingers crossed all works tomorrow morning. BTW I called my dealer service and they were clueless. I find it hard to believe they are not aware of these issues. Also, I live in Atlanta, big metro area and we have had heat and storm issues today, it took three hours for a tech to arrive after calling OnStar, my first ever call, one hour later than the time indicated by the service representative.
My new Canyon did the same thing on 7/20. Completely dead. I disconnected the ground wire for 5 min. Put the battery on a charger for 30 min. Started right up. Had to go to the dealership to clear the Engine light. Dealer had no idea what the problem was. Running great now. Good Luck!
Just had this happen to me this morning, I’m going to try this tonight when I get home from work. Hopefully with the same results.
GM has to get you the parts just call cust svc to escalate , same thing happened to a Fridge I bought new , electrolux overnighted the parts , they actually said the parts were on backorder and would be two months like I was going to say OK. thats not acceptable they have to escalate
I have a 2023 Colorado with a dead battery issue 2 times in the shop , they claim it was a modular issue I’m waiting on the paper work which seem strange normally they give to you apond picking your car up “strange” fingers crossed I like my truck. I’m keeping my hopes up, one more strike lemon law
My 2023 GMC Canyon At4 just had the battery drained. Hopefully software gets updated correctly. Going to the dealership now
My AT4 did the same thing Tuesday morning. I’m going to try the dealer tomorrow after I try disconnecting the negative terminal this afternoon.
Hello Kevin I have the same problem with my Colorado Trail Boss n they have told me the samething was wondering if you have heard anything on yours? My dealership said they did what GM told them to do and it fried a modular and that part may take weeks I say take a part that is suppose to go in one on the line and lets get the trucks back to the customers that already purchased one
You are not alone. My 23 Z71 did the exact same thing on 7/16/23, 3 days after I bought it. My truck has 130 miles on it and is sitting at the dealership in Pueblo, Co. I also have a claim in with GM customer service. Please let me know when yours gets resolved.
Kevin Have you gotten your truck back yet? MIne has same issue and dealership told me weeks not months I also have claim with GM customer service I’m just trying to see where other owners with the same problem are with the fix Thanks
Bought my 2023 Z71 Colorado only have 3,000 miles and it has been at dealer 3 times for dead battery and no steering and won’t start. Still at dealer. 50 thousand dollar truck. Not happy!
Me too. Same issue. I feel your pain. 4th trip to the dealer, with dead battery.
This has happened twice to us on our 2021 Tahoe.
Happened once to my 2022 Tahoe!
My 22 Colorado won’t keep the EQ settings. I have to reset it every day. Dealer says there’s no fix for that. WTH?
😂😂 what?
My battery problem started yesterday, Battery was dead at work and dead again this morning.
Also. after jumping battery at work I now have 4 warnings on dash flashing for brakes and abs.
2023 GMC Canyon AT4. 800 miles
This happened to me this morning. I tried to drive it after I jumped the battery, but there are no brakes, I had to stand on them just to stop backing out of my driveway. Now I get to wait two hours for a tow truck. Its not safe to drive,
Yes, mine did the same, right after the jump start the brake were not working, After charging/running for 30 min I was able to shut off and restart. After that the brakes were working again. All my warning messages were gone but had a service engine light on he dash (OnStar Diagnostics said light was for “Service ABS System”). Dropped off at the Dealer today
That happened to me too. The brakes went out after an incomplete update. I’m beginning to think about the lemon law. Mine qualifies for the lemon law in my state.
So do I in my Colorado pissed
I work for GM / sold myself the 23 Canyon, I got the 1st one we got so 3,500 miles already ( long commute )
But same issue for me
Last Saturday it died, keys fob wouldn’t even unlock door/ Same Exact Thing Monday. Then Ran fine for 3 days then completely dead dead yesterday.
This Thread knows more than our service department unfortunately lol
Dead battery left my mom stranded in her 2022 Chevy Trailblazer as well after the heated seats were retro fitted and computer re flashed. seems like gm needs a better IT department
This is happening on 2022 and 2023 Silverado/Sierra too with the new radio/dash. There was a known software window on those where it would get stuck in an OTA and kill the truck.
I’m betting its a similar issue on Colorado/Canyon.
Also a problem with 2020-2023 C8’s.
I just checked mine and it said software was up to date. Truck was built in mid May. I did turn off the automatic update to be safe. My truck says the version I am running is from December 2022. Curious to see what everyone is is seeing?
All of this infotainment crap is designed to get GM a monthly stream of virus software cash. It’s coming!
Can I get a new WT without infotainment? My current Silverado has nothing but an am/fm radio, which is fine with me.
My 2023 Colorado trail boss was towed to the dealer yesterday for the dead issue with the electrical issue,waiting to see what they say.
My 2023 Colorado was towed today for dead battery but this is the 2nd time battery dead it was dead on Saturday also
Wow !! if that isn’t a racist comment I don’t know what is .
Racist comment? You think the Chinese aren’t actively hacking U.S. properties right now? (along with just about everyone else, along with U.S. citizens as well). So he picked the Chinese as an example to illustrate his comment…and that makes it a racist comment?
Anyways….he’s not wrong. It is, and will be a point of penetration that hackers will will 100% certainty attempt to exploit. Let’s hope it never get’s as bad as his example.
This happens on C8 Corvettes all the time. People put them on battery tenders when they apply updates. A software update bricked my 2021 Corvette (and several others on a Corvette forum) — requiring a tow from home and a two week service.
Sad to see GM continued to make the same mistake.
Scary stuff. Makes me reconsider a new GM product. I went through all the hassles of being one of the first when Ford switched to a new infotainment system in 2017 and I REALLY don’t want to go through that again. Seeing that ’21s-’23s are affected, I have to doubt GMs competence in this area.
For heaven’s sake GM better get on this issue quickly and rectify it before things get out of hand.
Relax !!!!
After all, it only took GM 3 years (after analysis by hundreds of their most CRACK engineers) to figure out the ENGINE CONTROL MODULE was hogging all the juice after the engine had stopped…. Solution? How about turning off or putting in standby the ECM when the driver has walked away from the vehicle !
Most Crack, or On Crack, these Geniuses eventually kinda figured it out.
My 2023 Caddy LYRIQ during a ‘mini-camping’ Sunday wouldn’t recharge the 12 volt battery even though the car was ‘ON’.
Solution? I opened and closed the driver’s door a few times, then turned the car on and off a few times – and finally got an ONSTAR email that my ’12 volt car battery was destroyed’. One more open/shut door, and turning the car on and off FINALLY made the ECM decide that:
“HUMMM – battery is at 10 1/2 volts…… Almost dead…. maybe I should start Charging the Battery?”.
With my normally 130 ampere load increasing to 153 – 165 amperes as the battery voltage decreased, the dc/dc converter put out AT LEAST 200 amperes since the inverter load continued at 130 amperes and the battery simultaneously recharged quickly. The glycol cooling came on since the converter was really WORKING.
So now I know what to do when camping….
Of course, cars from the past 90 years just had voltage regulators which charged the battery whenever the battery was a ‘bit low’ – not drastically low as here…. They didn’t have any basically Superfluous LOAD DETECTOR MODULES since monitoring the float voltage was good enough…
When I did some work in the past for the local telephone company, they had room full sized batteries ( made of 3800 ampere-hour lead acid cells), that had a final load monitor, but the battery chargers all worked independently and only monitored the float voltage to determine output current…. So even though the concept is ancient, it is still good enough for huge battery plants. Since it worked in the 1930s just fine, it is and still would work just fine in the 2020s…
I suspect GMs dopey software said that it “… doesn’t detect any accessories on (via the useless load monitor), so why should I charge the battery?…”
Well D U H !!!!! If the battery voltage is only 10 1/2 volts it might be a good idea this week to maybe charge it a little?
I’m speaking of course of the recent Chevy Silverado Battery Dead problem.
I don’t want my vehicle to be capable of over the air software updates for exactly this reason. Is there any way for owners to disable this “feature”?
After Ford finally woke up for the 2019 model year and figured out that vehicles need modems, all manufacturers have been adding – and touting- OTA software updates as a necessary feature, so I think you’re out of luck, unfortunately.
Very troubling problem for someone who may have waited a very long time for their ’23 Colorado or Canyon.
Has GM stopped the download?
Apparently not as this just happened to me. Truck sat in my garage for a week while I was away, and when I came home, key fob wouldn’t even work. Charging it now and will see what happens.
Same issue here last week. Brand new Colorado with 1975 miles on it. Battery dead in the morning. I jumped the truck at home and took to the dealer. They ran their tests and GM supposedly gave them the software fix. They called on Friday that is was all ready to go. I couldn’t pick it up Friday, so I went today (Monday) and low and behold, they couldn’t get it to start… because the battery was dead again…shocker. I’ll keep ya’ll posted on any updates.
All senior management should be required to daily drive newly released vehicles. All OTA updates, after being deemed ready for release by Engineering, should be pushed to senior management’s vehicles first.
This process should fix OTA update issues.
Mine was dead Monday morning, I used my jump box to get it started then after starting had to shut it off and disconnect the – battery cable because I had no brakes and check engine light was on, after reconnecting term. everything was good and haven’t had an issue but sad to have to carry around a jump box in my truck with less than 400 miles on it. Come on GM
The amount of people talking about this – for the Silverado, Canyon, Colorado, Lyriq, and other GM models shows CLEARLY that GM doesn’t have anyone who understands how this stuff works – even though any mechanic from the 1930’s could have solved their problem – or at least directed the – “New Fangled” computer team to not discharge the battery when there is no one near the car.
Supposedly for the ‘EV transition’, GM hired world wide some 50,000 electrical engineers….. I’ve always been bothered by that statement since the really GREAT cars of yesteryear were sometimes designed by two, or maybe three competent people. Ferdinand Porsche designed the VW Beetle from a sketch by Adolph Hitler, and it was the most popular vehicle ever made… Jay Leno drove a 1930’s beetle and said the car was ‘almost’ the same as driving a modern one, but still plenty of room and fun to drive.
Obviously the problem here is a Clueless Management.. No Car Guys around anymore like Bob Lutz, who made sure his ‘baby’ – the 2011 VOLT – was Flawless from the get go…. Only change made a bit later was to reinforce the battery mounting rails even more to make sure they’d have no propulsion battery problems… I’ve had 3 of those later called ‘generation 1’ vehicles (a 2011, a 2012, and an identical power train 2014 Caddy ELR) and I’ve never had to do ANYTHING with the 12 volt battery in those cars..
My Tenant is still driving the 2012 (built in 2011) on both the original 12 volt and original propulsion batteries. I have NEVER HEARD of a car getting 12 years from a 12 volt battery, but my tenant is only ‘thinking’ of replacing it as a precaution for next winter… Way over 100,000 miles on it.
Perfectly illustrative of the BRAIN DRAIN at GM. Incidentally, the 2011 and 2012 had the easiest to operate, and most versatile BOSE sound systems imaginable…. AM/FM/CD/Music Player/USB – whatever you wanted that sourced music – the car would easily play it – , and could record am/fm radio broadcasts should they be ‘interrupted’ by getting a telephone call in the middle of them, as well as including copying up to 200 cd’s worth of music – all perfectly indexed and categorized..
NOTHING exists like it today – even when the ‘infotainment’ works, and the battery ain’t dead.
I’m pretty sure any mechanic from the 1930’s wouldn’t be able to figure out the issue with the OS update. The Volt had electrical issues with the driver’s info screen and backup camera screens going black and needing replaced. They would lose power steering, and transmission issues, among a some of it’s issues. I am a big fan of Lutz, but let’s not pretend the cars he oversaw didn’t have issues also. One last thing, your mind is going be blown when you hear about how many songs a phone can hold and how well it organizes them!
Sorry ZR2. I’ve never heard of any of these troubles that you speak of. I have had 3 old school Generation 1 voltec drivetrains, and other than the horrid Caddy ‘CUE’ system failing under warranty just once, I have had no other trouble. I currently drive a 2019 Generation 2 model Volt with also Zero problems.
My 2021 bolt euv and 2023 LYRIQ have no problems other than my own work arounds for an issue GM is unaware of. I do no OTA updates period so that I have no dead batteries.
I’m sure it frosts all you people who like to disparage EVs that the HUGE group of Silverados, Colorado’s, Corvettes and some others are the ones having the trouble.
One issue I’m reconsidering is to *NOT* do the recall action this Upcoming Wednesday, seeing as it is the first software change for the Bolt Euv since GM has reneged on the deal to change out the big propulsion battery. I was to be the first person in Western NY to have this procedure done, but I am seriously considering cancelling it until many others have done it first, seeing in general the Total Incompetence of GM’s IT Team these past few years.
And they think they can design an infotainment system that has a better user experience that Android Auto and Apple CarPlay???
Isn’t this recall ? Pretty scary think about driving and the battery just dies because of an update …..
My 2023 Canyon died Friday July 14
Took to Dealer July 15
Picked up yesterday and seemed fine until I tried leaving work today and dead again? Funny thing is my GMC APP didn’t receive or register any updates since April. Then this morning I see GM AUTHORITY article and said we made the news
Seems like someone of a Computer Programmer Guru should be able to figure this out I had time to write this since I’m still sitting here at work for the last 45 minutes with Battery charging hoping the thing starts at least and gets me home!!
Unhappy in Michigan
I own a 2023 Colorado Z71, it’s a February build date…I have owned it for over two months, it has been flawless, does this mean that I have not had update yet or is my truck was not affected by update?
Does anybody here have one with February built date that had this issue?
From above comments from Jeff
Had nothing in vehicle Charging on cables to dual battery Kenworth Still no power in vehicle
Checking battery I found 12 volts and 12.2 in main fuse box Decided to unhook battery cables Waited about 2 minutes reinstall and it fired right up naturally with engine light on Made it home unhooked battery cables and hopefully it will start again tomorrow morning so I can get to dealership 🤞🤞🤞WTF???
You gotta pay for their subscription service to keep starting and running THEIR vehicle. That’s why the battery drained.
This doesn’t bode well for gm’s capabilities and execution considering they’re dumping CarPlay and Android Auto phone projection and going with their own in-house software for infotainment integration.
It the same software based on Linux which Android is based on, which everyone is using . No software is perfect but seems somone didn’t test the update completely.
If the screen is going blank that is not the screen, its the actuall computer. Your screen in your a car are just basically a touch screen like on a computer or monitory that has touch capability. The actual computer is separate from the display. Many dealers saying they have to replace the system are probably just replacing the computer infotainment system under the dash.
There should be away to reset all of these system back to factory settings. The issue is many dealers probably don’t have the personel who can do it. Unless the system is totally fried most systems can be recovered.
Those having issues the best thing to probably do is put it back to factory settings and may fix the issue. Also many have said turn off auto update as this is what is possibly draining the battery, which does make sense if its constantly looking for a update and not going to sleep,
You can actually reset the infotainment center by holding the call hang up button down for like 10 seconds. I had a couple of glitches with mine and that worked both times.
I have a 2023 Colorado Trail Boss, battery dead on Monday replaced said dead , Wednesday dead again now at dealer waiting for a loner until they figure out the problem..
New 2023 Colorado Trail Boss 500 miles dead battery, replaced with new battery 2 days later dead again, currently at Bennetts chevy in New Jersey to be checked. Was told no loner until monday!!!! Had to walk home thanks chevy I’ll keep this in mind on my new purchase
The OTA update problem is one thing, but not having brakes after a battery jump (which is what most people would resort to when their battery is dead) is a catastrophe waiting to happen to unsuspecting owners.
2023 Colorado LS 3500 miles,,, Same deal dead battery Happed two days in a row,,,, Nice way to start out my relationship with Chevy products,, At least the Ram wood truck fired right up so I could jump it ,,, Each time it sets off all kinds of warnings,,, this time it tripped the theft sensor and On-Star emailed me to see if my vehicle had been stolen
Wayne in Arizona.
My three-week-old Colorado Trail Boss has also had the battery lose all power over night. The first time it went from 12.3 volts to 2.3 volts overnight, twice. I took it to my selling Chevrolet who has it now. I might know more tomorrow. No one there heard anything about the suspected OTA updates and the problems that it caused.
Most of the service personnel at that dealership were helpful. “Adrian” was very helpful. It was because of this site that I had any info to tell them.
Hi my update is. First no one at my Chevy dealership had ever heard of such a problem.
Strange that there were no issues in “Metro Phoenix. They were able to complete the OTA that was stuck at their shop. I had to take the Chevy to California because it is my tow vehicle for my travel trailer.
They could not fix my backup camera that is not working or the erratic message that shows my trailer brakes lose power from my Colorado.
I now have 2300 miles on it but is not “fixed “.
I called Chevy Customer service and the girl who handled the call while she fed her baby knows nothing about the problem. She made me an appointment here in Carlsbad Ca.this morning.
They were great people but never heard anything from Chevy. She checked my codes which showed no error codes. I just wanted a check before crossing the desert. I obviously have no faith in my new truck.
I said goodbye and thanked her Service Mgr who said she has just heard a little something from Chevy.
Who knows if there will be a fix bulletin issued.
Took delivery on Jul 18th (Mar 2nd build date) of Canyon AT4. Coming out of work on evening 19th, dead battery (5.7 v) and got a jump. Check engine light and several others flashing with messages initially. Was able to drive it to dealer with check engine light where they had just taken in 4 more Canyons that day for same issue. As of today know it is the software issue but GM had no ETA for fix. Hoping they have something by Monday. Had the truck 24 hours with 60 miles and it is sitting at dealership.
Add my name to the list.
2023 Cayon AT4
Purchased June 28, 2023 from dealer stock
930 miles
Read this thread on Wednesday and turned off the automatic updates as directed.
Left work yesterday July 20 at 4:30 and noticed that the brake pedal did something weird when I started it and got a message to check left traler light. I didn’t have a traler hooked up.
Went to go to work this morning, July 21, and when I went to start, the brake pedal pushed back at me pretty hard and the DIC and the Infotainment screen lit up like a Christmas tree: check left/right trailer lights, Side Collision Detect disabled, Service ABS System, ESC (or ECS) disabled, check engine, etc. Then the entire DIC started flashing.
The truck never turned over and now it is totally dead.
Roadside assistance in on the way here right now to jump and take back to dealer.
I will post more here as I know more
@ Matt
The infotainment lighting up like a Christmas tree is a result of the car having low voltage when it turned over
90% of the truck runs through electric as a safety mechanism / to hold power as a fail safe it auto turns the ABS off
The issue is simple but there isn’t a true remedy unfortunately
The dealership / service department your car is at will know less than us, the isssue is the auto updates. After the truck auto updates it or tried to scan for updates while it’s parked there is a glitch in which the infotainment stays running
Turn auto updates off in ur settings and wait for a real remedy to come from GM
All things considered this is one of the better issues to be having even though it’s annoying as all hell
It happened with the refreshed 22 sierras, the 24 HD’s and the Cadillac lyrics in recent time and all were remedied fine so far ( the Lyriq is still iffy but it’s Cadillacs first EV’s so to be expected )
Had the same issue btw / died overnight ( dead dead ) 3 nights in a row turned updates off and it hasn’t died since but we’ll see
2023 Canyon. This happened to me. Totally dead battery, would not recognize key, etc. Solution was to remove negative battery terminal, charge battery, reconnect and all good to go. When you attach the battery the alarm will go off. Just hit the alarm button on the key fob to turn the alarm off and you are good to go. The truck thinks there might have been a theft attempt and you have to address when you start the truck.
Curious if it really solved problem or if it will drain down again. Mine has drained down twice, both took about 24 hour period before it was dead again
Mine was dead on Monday, went into settings and disabled the download software feature, I turned them both off and have not had a problem since, fingers crossed but keeping my battery jump box in the back just in case.
Dead again Monday 7-24 call Chevy dealership they seem to be at a loss but had 4 in the shop with same problem, told me to bring mine in Wed. but think no need if they can’t fix it. Can’t understand why Chevrolet has not come up with a fix.
If you’re still having this issue, turn off Quick Startup under Settings>System>Quick Startup. This will let the system shut down when the vehicle is off rather than pulling constant power.
Following up on my earlier post…
My 2023 Canyon AT4 is at the dealership currently. Here is what I was told:
The software update that is causing all the trouble discussed here… WAS CORRUPT!
They are not sure if it was bad programming in Detroit or if it was an outside hack.
The corrupt file causes the high speed bus (the main power draw on the battery that runs all the big components in the truck) to “stick open,” thus, killing the battery!
They got my battery charged, started the truck, but my screens were dead (which was reported here also).
They ended up disconnecting the battery, reconnected, started up, and screens were back (also reported here).
Apparently this screen thing had an update about 4 weeks ago. The tech tried downloading that update and it ended up LOCKING my screen and they can’t get into it.
I now have a new radio on order which should be delivered by Monday.
Once they get a working screen, they will try to get the rest of the update situation figured out.
Bottom line… GM has NO IDEA what is going on with this situation. It is happening in real time. While I was at the dealer, another Canyon came in with the same problem. Also while I was there, a dealership-wide email was sent out about this issue. The technician had to put in a call to engineering, IN DETROIT!!! for input. The service manager told me before I left with my loaner that I came in with more information than they had about this issue. I got that information from this board and I hope you guys can use some of my experience to assit you too!
Yes, typically an update that doesn’t work the way it’s supposed is corrupt. It wasn’t a hack either.
Hello I was wondering if you got your truck back yet? I have the same situation dealership did what GM told them to do and have now fired a modular the dash is dark and they were told could be months till the part comes in so mad about this situation
I got my truck back the following Monday after the dealership had charged, updated, reset/disconnected battery, and ran a check on all modules. Truck has been fine since then (going on 2 weeks now).
The service manager did mention that another canyon with same issue had the screen lost issue and they were currently unable to get it back so likely replacing the unit.
Seems there are varying success at fixing and not sure what the determining factor is.
This shows GM is clueless. ‘Corrupt’ downloads would fail a cyclic redundancy check at a minimum and should never be put into service… They should have discarded it autonomously immediately.
after reading all this i am going to my dealer saturday and getting my deposit back,50k to have a battery keep going dead and brks that may not work.i have been waiting months for this colorado z71,my dealer got the vin.over a month ago and still no truck,it still shows it at the plant ,in wentzville mo.i will stick with my 2021 colorado z71 it has no problems thank god.
Yup. I am so annoyed. Ordered my Canyon AT4 on Dec 28 2022, it was built Mar 2nd, sat at the factory and finally got delivered Jul 14. Picked it up Jul 18 and it was dead on Jul 19 and brought back to dealer. 24hrs of ownership and only 62 miles.
😂 It will have the corrected update by the time you get it then.
I had the same battery/electrical problem on my two week new 2023 Chevy Colorado . Towed it to the dealership, waiting for their response…. who pays for towing?
I’m in for the class action lawsuit I understand not the dealerships fault but I’ve been without my truck for a week n no loaners I was told Friday a modular has now been fried n could take 2 days 2 weeks or 2 months I’ve called GM customer service n GM customer care n that’s a joke I can rent a vehicle on my own n then get reimbursed but can’t be over $50/ day n no one in my area has any rentals to do rental for indefinite time went to dealership today n sales manager didn’t even know about the issue but did tell me if it’s as many with issues it will be months till I get my truck !!! Come on GM step up to the plate
Damn that’s crazy
So you do have access to a rental car…
Good luck with that lawsuit.
Not filing lawsuit n after a week I now have loaner from dealership and was told they may have my truck for months
An immediate solution is to turn off Quick Startup under Settings>System>Quick Startup. This will let the system shut down when the vehicle is off rather than pulling constant power.
Glad I found this thread, picked up my new 2023 Chevy Colorado July 19, today (July 23) battery was dead as a doornail. Tried recharging with my very old charger, 10 amp limit. The charger kept tripping it’s internal breaker. Jump started it from another car, needed to leave the car running for 15 minutes to get enough charge to start the truck. CEL was illuminated, kept truck running for several minutes. Found this string and turned off automatic updates by wifi and in the background. Turned off truck and restarted 10 minutes later. Started fine and CEL was off. Will call dealer tomorrow to see if they know anything about it. Will also disconnect neg terminal to hopefully reset any gremlins hidden within…
Update – have not disconnected negative terminal, battery was fully charged this morning, truck started with no problems. Have called OnStar who had no clue about the problem, called my dealer where I will get the truck serviced. The tech/service manager I talked to had heard about the OTA updates causing hangups and discharging the battery. I need to send them my VIN but he said there is no service bulletin yet. He did mention that they regularly check the vehicles in inventory for battery level and charge them if necessary. Have read in another forum that the problem is related to the download being performed and hanging, not the actual downloaded software which is why turning off downloads may remedy the problem
Lol all my downloads are off / still dying
Rr535:
Unfortunately for the Colorado, I think you can only shut off the ‘info’ updates but not system updates.
That is obviously a horrid situation to be in.
With my LYRIQ, I think I have it configured to ask permission for ANY update. I of course refuse everything and I am sure I will CANCEL my recall update this upcoming Wednesday for my 2021 bolt euv until everybody else has had it done first, in view of GM’s hopelessly incompetent IT department.
If you’re still having this issue, turn off Quick Startup under Settings>System>Quick Startup. This will let the system shut down when the vehicle is off rather than pulling constant power.
Update direct from my service department at my dealership:
My Canyon went in on Friday for the issue being discussed here.
The current understanding from GM is that some computer in Detroit that sends the software updates WAS constantly “pinging” vehicles and causing the onboard computers in our trucks to “wake up.” Everytime is woke up, the battery drained to dead. Apparently, there was NEVER and software update to be downloaded. This explains the answer to at least two issues presented here:
1) Turning off the auto updates didn’t do anything because there was no update. The GM computer was just pinging away.
2) Those of you that have done the “remove negative battery terminal” or have gotten a new charge on your battery only to have it die right away again anyway… it is because the computer at GM keeps pinging you vehicle.
I am due to get my truck back tomorrow and I have been told “that the problem is fixed in Detroit.” We shall see I guess.
Has anyone else heard anything along these lines?
I have not heard anything further from my dealer, my truck continues to be ok. I did look at update history and there were no entries recently so I tend to believe your dealer. I did have problems with my bluetooth connection so I removed my phone from memory and the only way I could enable to button to add a phone was to disconnect the neg terminal and reconnect it. Everything seems to be acting normally now
I purchased my canyon back in July. When I go to my app on my phone, it says there’s been no updates. I have turned off all of updates on the info system I had a problem with the SiriusXM radio not working and when I got out of the vehicle, sometimes the horn would blow I disconnected the negative battery cable for an hour, and everything seems fine I will keep you posted but just like you guys I do have a remote battery pack to jump the vehicle just in case that is pretty pathetic.
Hi I’m reaching out to any Colorado owners who still have their trucks at dealership for dead battery ota update issue Mine has been there since July 17 n GM customer service is non existent Would like to know what other owners are being told Thank you
Hi Christine. Glad to hear from you. My Trail Boss went dead. I bought it on June 21st. The next day I tuition to a car wash and after they rolled it out of the car wash I had an “Power Steering failure notice. I drove it to the dealer which couldn’t fix it. I needed to take it to a trip from Az to California. The message went away.
The famous week of July 19-26 my battery went dead two days in a row. I went back to my dealership in Phoenix and they didn’t have a clue. The managed to “finish “ the stalled update but of course that update doesn’t include any “fix “. My Back up camera doesn’t work and when I tow my Travel Trailer there are all kinds of errors msg. My integrated brake controller from Chevy fails every 3-5 minutes while towing. I am returning to Ca. Tomorrow and I have an appointment there with a Chevy dealer. I saw them two weeks ago but there was no bad codes so they couldn’t do anything for me. This time I can leave it for a week. Talking to Chevy is a joke. They all claim to know nothing about it. I showed both dealers the GM Athority article and they just scratch their heads.
I wish that GM Authority didn’t stop reporting this lack of progress from Chevy they were all we had.
Bottom Line. I do now have 2800 miles on the truck. No backup camera and no uninterrupted trailer braking. My number is 561-702-1819 if you want to chat. I have no faith in my beautiful truck.
Wayne not sure how you are making out with your truck but I got mine back 4 weeks ago tomorrow n today the battery is dead again!!! The auto updates were turned off this is a nightmare never knowing if your truck will start I think I’m going to go the lemon law route in my state if you purchase a new vehicle n it’s at the dealership for an accumulative 30 days you get your money back or new vehicle so not so sure I want a Chevrolet anymore 😞😡
Happened to me this morning on my 2 week old Canyon with 346 miles. If we all force GM to provide at their expense a tow to your dealer (Oaks GMC in Kansas City MO is great) at some point the cost to GM in dollars, customer complaints and lost customers will hopefully force them to correct their problem. Or am I just hoping that they acutely care.
Sheldon Happened to me today for the 2nd time called roadside assistance GM will pay for that but I’m thinking I’m going to start the Lemon law with GM I had my truck for 4 weeks then it was at dealership for 4 weeks n I would had it back for 4 weeks tomorrow I had auto updates turned off It’s a great truck I love it but I can’t be dealing with this every 4 weeks
This happened to me too. Yesterday my truck drove great, but today my truck wouldn’t start. The battery was drained. My husband jump started my truck and all kinds of warnings kept popping up. I couldn’t get it in reverse or shift at all. Finally, I did a factory reset and the infotainment reset. A few minutes later I could drive it and recharge the battery. I turned off the updates on wifi and the background updates. The truck seems to work now, except there is a check engine light. Thank you for everyone who posted here. It really helped. It is upsetting to spend $45,000 of my hard earned money to buy reliable transportation and still get stranded. This is my second issue with the computer. The first time we left for a 1,000 mile trip to Yosemite with my new camper, the GPS and Apple Play quit working too. The dealer told me to do a factory reset and a day or two later it worked again. I think there is a problem with the software updates.
I fixed the problem with my new 2023 Chevy Trailboss by applying the tips on this page. My truck wouldn’t start. I jump started it and charged the battery. Then, it wouldn’t go in reverse or drive. I did a factory reset on the computer. I deleted the infotainment system data. Then, I changed the settings to not update over WiFi, and not update in the background. The truck became driveable. I drove it 10-15 minutes to charge battery. The check engine light was still on. The next day I drove it further and the check engine light went off. Thank you everyone for taking the time to leave comments.
My battery drained 3 times. 1st two times, in July, I charged battery, thinking I left something on. But then I saw software issue circulating online. Took to Dealer and they did a draw test and of course found no issues. The 3rd time, in Sept., had it towed to Dealer so they can experience the issue themselves. They’ve reached out to” Engineering” and was told that the transmission module is causing the battery to drain. So they ordered a new one. Waiting on its arrival and see if it’s the cause.
Hi All,
Have a 2023 Canyon (Bought it end of May), hadn’t driven it for about 3 days. Tried to start it and all kinds of warnings kept popping up but didn’t start. Tried a second time then pretty much everything went blank. Nothing on the speedometer screen but a message popped up on the info screen saying. “Update Failed. See dealer to restore system”. Yes it is a dead battery now. I was able to jump start it but still nothing on the speedometer screen and the info screen still saying. “Update Failed. See dealer to restore system”. Let it run for about 20 minutes then shut it off and restarted. Started ok but info screen still has the message. Pulled it back in the garage and set up an appointment at the dealer for next week. The message stayed on the screen all night even though the truck wasn’t running. Of course that will continue to run the battery down. I disconnected the negative battery terminal and put a charger on it. Battery is fully charged now but won’t hook up the negative terminal till I am ready to take it to the dealer. I did talk to a dealer and they said they had just gotten a new service bulletin for this issue about 10 days ago. Said they had a Colorado with this issue they plagued them for a month. They said the new fix seemed to work. Guess I will find out next week. Thanks all for the previous comments.
Thanks for the update Bill. The dead battery problem just restarted again last week or so.
Just the people who took the time to share and was aware of this website posted about 15-20 already.
Most of the Chevys that responded all had a repeat of the same problem of last July.
Please let us know what your appointment holds. Thanks Wayne.
Thanks to all for details of this issue. Although its good to hear that I’m not the only one with the issue its sad that we have new vehicles that leave us sitting and no fault of our own. I’ll certain follow up with my results and any other information I gather along the way.
Sorry but a little behind in posting my update.
Here is some history of what I did before I dropped it off at the dealer. (Note the battery was fully charged without the terminal being connected) Sunday night Oct 1st I re-connected the negative battery terminal to see if it would start. Truck started fine but still blank speed odometer screen and the radio screen still has the “Update Failed” See dealer for restore system”. I did back it out of the garage for a few minutes and put it back in. Was afraid to drive it due to no gages. Shut the truck off and the “Update Failed” See dealer for restore system” was still on the screen.
Disconnected the negative terminal again. Monday evening Oct 2nd I re-connected the negative terminal and started the truck. The dash started to populate with GMC logo then finally the speed odometer screen came up. The “Update Failed” message when away and the radio screen came back to normal. Everything looks normal on the dash other they the service engine light was on.
Dropped it off at the dealer for its Tuesday appointment.
Got the truck back from the dealer this afternoon Tuesday Oct 3. Seems to be ok. Drove it to work today (Wednesday) and ran a few errands; all seems good as of today. Hope it stays that way.
Here is what the paperwork said.
Started TAC Case and was informed by TAC to reprogram 6 modules. Attempted to program modules and scan tool would not communicate with BCM. Contacted techline and found computer being used for scan tool info was not up to specs. Used a different computer and was able to connect to all modules that required programing. Here are the items that they updated: Started TAC Case, BCM programing SPS#, Serial Gateway module SPS#, EBCM SPS#, Camera SPS#, T Case SPS# and Tec SPS#. Each has an SPS number but pretty long numbers to post.
Hope this info helps others.
Ok we have all had the same problem here! GMC
Continues to sell these vehicles knowing there’s no fix!
My new Canyon has been sitting for two months broken!
It’s time to get Legal advice!! This is going on too damm long!
The brakes failed 90% on mine. It is the computer problem. It’s been at the dealer for over a week. They can’t find anything wrong with it.
Why can’t they turn off the OTA updates? Just turn them off! “Update” the software only when you get your oil changed??? Or require OTA updates to be done manually, not automatically. I turned off the automatic updates but still have dead battery issues. I heard that it still automatically updates on 5G. Even our phones have a way for the user to control when the data is updated. GM needs to consult with Apple or the phone companies to fix this issue.
https://gmauthority.com/blog/2023/12/gm-releases-fix-for-2023-chevy-colorado-battery-discharge-after-ota-update/
There is a brand new fix for the battery drain problem that occurs after an OTA update, from GM, just a few days ago. I researched this and gave the dealer this link and they said it was the correct fix. They didn’t even know about it yet. Hope it finally solved the problem.
Odd that OTA’s were to help GM cut down on Service Issues but They Do Not Test These Software Updates to Be Sure there is no Other Ill Effects from Them. Also These OTA’s are to be Specific to differennt Systems like Safety, or Infotainment System among Others. Also You are Never aware of these and some talk is that some are Monthly Updates. That is hard to see If they have a Better Quality Product. THis will Start Costing Chevrolet / GM More Moeny because so many are Having Issues After an OTA! THis Dead Battery is not Limited to the 2023 Model Year as I have a 2022 Colorado and It started back in March 2024. Went to start my Colorado and click click click! At least I could access the Truck and pop the Hood! THought it was just dirty Connections on the Battery so used Steelwool to clean Terminal Leads & Posts. Connected a Charger and got it Started contacted my Dealer and They mentioned possible Software Update was lucky and got in with a few days. They Checked things out did a Battery Load Test seeing if the Battery had a bad Cell or Cells. They Found Zero Wrong but Fully Charged the Battery. Well April 10 2024 after Truck say for 3 maybe 4 days this Time I could Not Accessthe Truck with the Unlock Fob used The key and This Interior Dome Light did not come on either. As Soon as I connected my Ayto Charger the Anti Theft Sounded! Had Disconect the Charger and have the FOB to disable the Anti Theft System. Let It Charge for 4 Hours then did some basic Testing t see if there was any current drain and my Fluke VOM Started at 2.5 amps when I series on the Meter between the Ng Bat Terminal and Neg Bat Lead. It slowly increase to 4.5 amps. When It should not be little to No Draw! Once I connected the Neg Lead I started the truck and again in the IP Display it has a Meassge saying to Lower the Drivers Door Window and then raise It once I did that the Message Went away. Appears GM could have did an OTA which is now Causing The Dead Battery Issue the sad part is thers is Nothing to ALert You that an OTA has been done which should be a part of the Sequence of Events so the Vehicle Owner is aware something was Change But I have Yet to KNow when such an Update Happens. But AT times when I get into my last 2 GM Trucks I would have on the Radio Display asking what Language “English” and required you to Acknowledge It. That suggests an Update has Been DONE! But now I am waiting to see If This Can be Corrected as I did not have an Battery Issues before and left my Truck sit for a week at atime on occassion. But Now If It sits 3maybe 4 days The Dead Battery Issues Happens!!! I can Appreciate if there Is a Safety / Control Issue they needed to update but my Infortainment System has had No Issues so why wouldThey Need to Change the Software??? They Should Alert With a Message in the IP Display so You can Know they Did Something. Now I can’t Chance Driving anywhere as I culd have Issues with a DEAD Battery. Sad that They Think is Good Tech when It Cuases Many with Major Issues To Have to DEAL With! My Dealer did not know anything about this issue but sounds Like an OTA gone Wrong. Also Some mention you can Turn Off These Updates but not sure How. Also If you are Using the GM App some mention there is somethimg in that App that might show these Updates. I also read that on the Vehicles Displays should Show when an Update was Done I have yet To See That just If your Language is English or Another. Look like GM took Liberties as to Doing OTA’s and Then Have Unexpect Problems as mention Here!!! SAD
Mine has been in the shop 6 or 7 times for this. They replaced my computer and several batteries and GM engineer reprogrammed it. This time they said don’t store your key fob within 10 feet of your truck. (Like by the front door or near the garage if it’s stored there.). And they disconnected Sirius to see if Sirius is the problem.
Same problem with my 2024 Canyon Elevation. AI listed that GM posted a “stop sell” in Feb of ‘24. I bought in May.
2500 miles and everything dead. I’ll try turning off the auto updates.