General Motors has started a Customer Satisfaction Program for certain examples of the 2022 model-year Chevy Tahoe and Suburban, as well as the 2022 GMC Yukon and Yukon XL, over an issue related to over-the-air software updates.
The problem: affected vehicles may have a condition in which a ‘Download Paused’ message appears on the central display screen while attempting to download and install an over-the-air (OTA) update.
The hazards: while this problem does not pose an immediate safety hazard to the driver or vehicle occupants, it may cause the battery to drain once the OTA update has finished installing. This could leave drivers stranded at their current destination, as the vehicle cannot be started with a dead battery.
The fix: GM will instruct dealers to charge and test the vehicle’s battery. If the battery fails the test, technicians will replace it. The vehicle’s Serial Data Gateway Module (SDGM) will also be reprogrammed to prevent future download errors. These repairs will be performed at no cost to the vehicle owner.
Affected components: vehicle battery, Serial Data Gateway Module (SDGM)
Affected vehicles:
- 2022 Chevy Tahoe
- 2022 Chevy Suburban
- 2022 GMC Yukon
- 2022 GMC Yukon XL
Number of affected vehicles: it’s currently not clear how many Chevy Tahoe and Suburban or GMC Yukon and Yukon XL vehicles are affected by this particular issue.
Owners should: GM will notify owners of affected vehicles and instruct them to make an appointment with their dealer. Owners that are unsure whether or not their vehicle is affected by this service bulletin can reach out to GM directly with any questions or concerns they may have using the Service Update number and contact information included below.
Contacts:
- GM Service Update number: 22371310
- Chevrolet Customer Service: 1-800-222-1020
- GMC Customer Service: 1-800-462-8782
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
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Comments
My 2022 is being made right now. Will the battery be tested before it leaves the plant in Arlington.
I experienced this issue just about a month ago. My dealer was perplex to say the least. It took 2 weeks to figure out the issue, but all set now. Battery was dead every morning.
I have one question? What happened to the automatic shut off that keeps the battery from having a total discharge. The device in my 2012 still works. GM is going back to horse and buggy days.
And….. What was the solution??? How did they fix it? Half a million GM product owners with dead batteries want to know…
got a 22 tahoe in january , battery has gone dead 4 times already. dealer has no answer. well maybe now they will believe me
nahhhhhh
wonder if this would also fix the no network message on radio and dead air, the screwed up lane assist that steers where ever it wants and the dead instrutment cluster every other week . not bad for a new tahoe with 5000 miles lol
Did they ever fix it? My battery has gone dead 3 times in 8 months I owned the Tahoe. . My car dealer can’t find the problem
Just recieved a new 2022 refreshed Sierra SLT. Left it at the airport parking for a week and returned to find it dead. Checked it twice to be sure all doors were locked and no lights left on. Upon return the battery was dead,dead,dead. Drivers door was unlocked but all others were locked. Had to boost it ( left booster cables on for 5 minutes before trying to start). Fired right up but alarm was sreeeming. Instrument cluster said to lower right front window then raise. repeat 5 minutes later for left front window. Nothing in the vehicle was touched but it sat unlocked in an airport parking lot for 10 days.
I know all the doors were locked What happened? has been fine since. ????
Here’s what happened Cheap Hardly Efficient Virtually Runs On Luck Every Time
Software developers are still in the learning curve with every component of a vehicle is impacted by software and micro chips. All doors, windows, locks gauge cluster, lighting are controlled on a data buss, no longer hard wired. One component failure, like a battery with low voltage anything can happen.
I tested software for almost 20 years and where the developers and some tester trip up on is the “what ifs”. Software statements are “if, then, else”. A software developer mention the what ifs while reviewing new requirements to estimate software development. Testers need to learn this to come up with the what if tests and this is a perfect example, failure of a software download and a recovery.
I’ll take OTA updates anytime just for the sheer convenience and speed to get an
Fix and not what months for a dealer appointment. .
To Shirley: How do you know your 2022 GMC is being made now? I have had an order in for a Yukon since last December and was told they are no longer making 22’s.
Joe, I also ordered my Tahoe in December. Took a long time to even get an order number. It’s been up and down since March. Last few weeks it’s been all are on hold, then my dealer last week found one in production. This week my original is back on possibly first week of July. Will see.
Shirley and Joe my dealer called me a few weeks ago and said that my Yukon with the Duramax will be made the week of June 27 . But I am told that not everything I ordered would be working. Guessing heated seats, steering wheel. Good luck for all of us. I placed the order Christmas Eve.
I’ve had RC cars from the 80s with less issues. Where are these things made, at Sanford and Son’s junkyard?
My family was headed home from vacation to find our 22 Tahoe dead in the parking lot after 2 days. We called OnStar, after several jumps being unsuccessful with the electric -fob start. Tow truck came after about an hour and was able to get us jumped!
We traveled about 40 minutes to the convenience store for gas, being careful not to turn off the vehicle—and the automatic idle shut off killed the car (our fault for forgetting about this) , and the car was dead again. This time we continued to get the message, no key found. After trouble shooting with OnStar and setting up a tow that would arrive after 1.5 hours, and many unsuccessful jumps, we disconnected the battery and reconnected to reset electronics -and it started right up. I’m sure the jumps were helpful in charging the battery, but the no key found was extremely frustrating out of nowhere. We also had the windows messages during both of today’s incidents. I’m looking forward to getting home and getting this to a dealership asap. I’m thankful for the OnStar coverage and hopefully they will be able to help trouble shoot better with all the feedback!
Thank you TIA and George S for responding to my post and staying on topic. Very frustrating to pay big bucks to get a less than reliable vehicle. Trying to glean any information about the issue at hand is difficult. Dealer seems to know nothing- And much less cares.
As a consumer should I be expected to supply the new car dealer with articles from a owners forum to help him understand that my vehicle may have a problem.
What is GM still sending out 2022 Tahoes with the battery and upgrade problems or do we just wait and see if it quits on trip 500 miles from home.
it took 9 months to get our 2021 tahoe and battery was dead every morning. dealer said nothing wrong. they put a new battery in and all is well.
My experience has been that once the battery goes completely dead, regardless of how new it is, it will no longer hold a good charge and must be replaced.
My battery has been dead on and off since June 21, 2022. I have a Yukon Denali XL, the dealership still has it. I have been left without a car for over a month. I have a rental now… Still no car.
I am having a similar experience with my new 2022 Tahoe. Drove great for 30 days and now it’s dead every morning. They replaced the battery, did the software update and sent it home with me. The next morning – dead. Now it’s back at the dealer and I have a rental. So frustrating. They’re stumped!
2022 Suburban, started it and all the lights on the dash came on. Warnings about brake system being off and to not go above 48 mph, crash detection off, steering assist off. Parked it for a day and went to take it to dealership and battery was dead. Jumped it and drove to dealership. Seemed ok except check engine light on and media screen not working. Dealership said there were some low voltage codes and the battery checked fine, nothing more they could do but they expect to see me back. Not too excited about my wife and 3 kids in it and the brakes pretty much stop working again.
I cannot help but think that your truck sat in a field and became a rodent hotel while waiting for chips. That’s a lot of money you have spent to be “entertaining” these problems. It’s time, I think, for you to contact head office and try to resolve this… If this is affecting the safety of your family, I would demand a free replacement until head office and the dealer fix this issue correctly. The last thing GM wants is bad press. I have heard of this issue before but have not heard how it was solved. Good luck, stay safe.
Good afternoon! After 3 new batteries and taking the module out and putting it back in the 2022 Denali, it still was dead two morning later! I traded it in! GM did NOTHING for me! Nothing at all. A guy named Bryce called me once a week on a recorded line to see how my car was doing! I’m so disappointed!!!
I have a 2021 RST Tahoe with the 3.0 Duramax. It’s been having transmission issues and the GM engineers have thrown darts at a board for four months. Two valve bodies and a torque converter and the problem persists. I was reminded by my wife that I mentioned that it was strange that it was charging at 16+ volts the day before the problem started. The vehicle had sat for 8 days without being started. I’m starting to think the battery is dying on ours slowly causing the shifting issues.
Funny how this article came out in July ’22 and my dealer had no clue when my 22 Yukon XL had a dead battery after the infamous update… This has been one buggy car to say the least.
The service department at my dealership thinks my 2022 Yukon won’t start because I left my key fob in it overnight. Thoughts?
That’s what my service department is saying too. There is no way my battery should be completely dead because I left the key fob in it overnight.
It’s possible. I have a ‘23 with air ride, and I can hear it in the garage when no one is in the truck losing air or gaining air. Also there are so many electrical gadgets that I believe are on all nite I’m surprised the battery stays charged.
I never take my fob out truck. always leave in every night never had a problem
Is GM compensating vehicle owners for the OTA update problem? It seems that they should pay for towing, inconvenience, and reduction of the value of vehicles. Does a class action suit need to be filed first?
My 2022 yukon, 6000 miles, has been towed twice. GM paid. Dead battery. Dealer seems baffled by the problem. Battery dead again today! I’ve owned 8 GM vehicles in the past 20 years– never a problem. What a mess– totally undependable….
It’s the overhead garage door opener console
If you use it it will periodically lock on to other modules and kill your battery in as little as two days. Killed mine in 12 days.
That was the first thing that the dealer asked me if I used and I said of course!!!!