The 2021 Chevy Corvette tied with another General Motors product to top its segment in the recently published J.D. Power 2021 U.S. Multimedia Quality and Satisfaction Study.
To conduct this study, J.D. Power surveyed 110,827 purchasers and lessees of new 2021 model-year vehicles after 90 days of ownership, asking owners to rate their overall level of satisfaction with their vehicle’s factory multimedia system and report problems they’ve experienced. J.D. Power then used these responses to award each new vehicle a score based on a 1,000-point scale, with a higher score reflecting a better-performing multimedia system.
The Chevy Corvette earned a score of 924 out of a possible 1,000, tying it with the 2021 Cadillac Escalade as the best-performing vehicle in the Midsize/Large Premium category. Yet another GM product, the Cadillac CT5, was third in this segment with a score of 923. This appears to suggest customers are responding well to the current GM infotainment system layout and its overall performance, with both Cadillac and Chevy customers expressing satisfaction with the system.
Other vehicles that performed well in this study include the BMW 4 Series, which topped the Small/Compact Premium segment, the Nissan Sentra (Small/Compact) and the Nissan Maxima (Midsize/Large).
According to J.D. Power’s senior director of global automotive quality, Brent Gruber, many automakers were docked points after customers observed connectivity issues when pairing their smartphone with Apple CarPlay and Android Auto. These systems can also now be connected wirelessly in many new vehicles, including most new GM products, causing more connectivity issues for some manufacturers. GM’s strong performance in the study is evidence most of its customers are not having this kind of problem often, however.
“Smartphone mirroring has shown to be a source of problems for several years now but has become more problematic this year with the growing ability to wirelessly connect the feature on a number of vehicles,” Gruber said. “Fortunately, the top tech companies and automakers have the ability to generate demand for new or upgraded technologies while troubleshooting current issues as the rollout continues.”
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Comments
Seems right, mine is 1 year & 9000 miles with absolutely no issues, defects or concerns. I did have an “over the air update”, which is painless. This compares super well with my new Acura, which had to return to the dealer for a new sunroof motor in the first hour of ownership, and the apple car play is driving me nuts. It is 2 month and 1500 miles old.
Well deserved. I love mine. But… I’m curious where the 110,827 purchaser’s and lessees surveyed came from. There have only been – what – maybe 45 – 50,000 C8s made.
They surveyed 110,000 owners in total: that’s owners of Corvettes, Escalades, Sentras, Fortes, etc.
I have qi charger in 2021 corvette and apple car play. and found i prefer a cable connected phone placed in my field of view. car play is nice, but not enough. the steering wheel controls on 2021 corvette are difficult to reach . my toyota prius has the best steering wheel controls . the corvette has the worst steering wheel controls for entertainment.
Since May 2021, I’ve put 8000 miles on the C8 Z51 without any issues. Just did my first maintenance service recently. It is my daily driver all summer long in Houston heat and ran perfectly, and then a recent spirited 5 days in Arkansas and the Ozark’s. Updates are done on WiFi, easy stuff. CarPlay and Waze maps ran smooth for the trip. The Multimedia system is quick to operate as I find myself switching between car play for maps and the Chevy system for audio. Steering wheel controls are ok but I do lower the volume and change stations sometimes when I meant to shift. LoL.
We’ll deserved, I love my 21 C8 Z51. Well worth the wait I’ve only had it for 2 months and now it’s covered in the garage for winter. Only 3200 miles with no problems, can’t wait til spring so I can start driving it again.
That’s the bad part of owning high performance cars because of winter due to summer tires. Also, among other things.
No problems for me in Phx. Az driving year round.
But if I was in cold country I really don’t think I’d be all that concerned with having summer tires.
It’s not like the summer tires will disintegrate if you drive in even snow, you just don’t drive like you’ve just stollen it, which you shouldn’t do anyway even with all season.
A couple of YouTube guys doing videos driving theirs in cold country even snow with summer tires.
2020 C8 in my possession has had multimedia updates but…. the radio reception ( especially on am) could use some better noise / interference filtering. Since am is not an usual choice for me, it’s not a big issue.