The apps for all four of the core GM brands, including Buick, Cadillac, Chevrolet and GMC, clustered at the bottom of the results for the J.D. Power 2024 U.S. OEM ICE App Report – a rather startling change considering The General’s mobile apps ranked well just a year ago.
Apps for all ICE vehicles, including those from GM, continue to struggle to meet customer expectations according to the J.D. Power report, with plenty of room for improvement.
Apps are rated on a scale of 1,000 points based on vehicle owner feedback about 150 different possible app functionalities. For the Mass Market Brand App Ranking, the industry average was 737 points for 2024, while the winner, MyHyundai with BlueLink, scored 895.
The three mass-market GM apps were at the bottom, with myChevrolet scoring 691 points, myBuick at 688, and myGMC dead last at 657. The only non-GM app at the lower end was myMazda in second-to-last place at 669 rating. For Premium Brand Apps, myCadillac came in last at 668, far below the premium average of 747 points.
The results for The General contrast strongly with last year, when all of the apps were in the middle of the pack. The Buick, Chevy, and GMC apps scored in the neighborhood of 750 and were all above the segment average of 725 points. The myCadillac app was a hair above the premium average of 736 points with a 739 rating.
Primary complaints about apps across the whole U.S. auto market (not specifically as regards General Motors apps) include slow operating speeds, with most people willing to wait only 10 seconds at most for an app function to respond. Most app users (83 percent) want vehicle camera access through the app for security uses, while function limitations and slow or lagging updates are other sore spots.
With 77 percent of new vehicle owners still using apps regularly despite their shortcomings, J.D. Power apps analyst Violet Allmandinger notes “it’s beneficial for manufacturers to continue addressing performance gaps and ensuring competitiveness in the market.”
She added that “to improve customer satisfaction, they need to deliver core features that perform reliably.”
Comments
Barra strikes again.
I have the myCadillac app. Its a neat feature but I really only use it for the owners manual and to check the fuel level on my Caddy when I haven’t driven it in a few days. I don’t use the fancy remote features on it unless its an emergency or like I did once to pick it up from the dealer after hours.
The wife’s 2019 Nox Premier has the My Chevrolet app. I don’t use it or really even know what purpose it serves. As long as I can use the vehicle without it, I’m good.
Mychevrolet app is the worst app I have ever used. Just opening the app is difficult and once it does open, it won’t connect to my car. I have tried multiple times to delete and reinstall, with the same result. It NEVER works. I’m glad the car works, but the app needs someone with experience in IT. While I’m sure GM has hired some good people, it’s time to get to the bottom of the issues.
Why can’t i control the hvac, seat heaters, and rear defrost from the mycadillac app? These seem like really easy things to make possible. Experience with my 2024 XT5.
The GM apps (Buick, Cadillac, Chevrolet, GMC) are terrible compared to what other brands offer. They are extremely slow to update and respond, commands take forever to process and often fail. The information provided within the app is minimal at best. The respected vehicle has so much more information it could relay to the app however it doesn’t share it. Simple information like telling you if the vehicle is locked, or the sunroof is closed would be extremely useful. I had a BMW in 2018 and their app had a camera view of the outside of the car, would tell you the if doors and windows were closed, told you fluid levels, etc. It’s disappointing GM doesn’t see the value in providing their customers with better information when using the app.
And, GM started you out with OnStar and then cuts you of.. With the cut off, goes many of the features in the apps that might be nice. What you end up with is a neutered My Chevy app, that I occasionally use to start my truck from my desk at work. To that point, OnStar is ridiculously overpriced. Today I got another offer for $25/month.. ehh, “you’re not there yet!”.
I can start my vehicle, but the vehicle status tab says “Last connected – Failed to Update”, so nothing on that part of the app works.