In an effort to make some additional money on the side, Cameron Goodwin signed up for Turo, an app that allows owners to rent their personal vehicles out to those looking for a rental car. The app rents out rides from mild to wild and Goodwin’s Cadillac ATS-V certainly fell on the more “wild” end of the spectrum.
However, according to local news affiliate ABC 10, after a renter damaged his ATS-V, Goodwin was denied full reimbursement from Turo. The company stated he did not provide sufficient evidence of all the damage after the front bumper and wheel were damaged. However, that’s not what Goodwin said.
He said he immediately filed a claim with Turo following the accident, providing photos of every area damaged by the renter. A body shop quoted Goodwin over $4,000 to repair the ATS-V. Turo said it will cover just ten percent of the damages.
Turo defended itself saying the claim wasn’t received within 24 hours of the accident, but Goodwin repeatedly tried to contact the company following the incident as he was transferred to the wrong departments within the company, potentially costing him a full reimbursement.
“If it’s extremely necessary to have it in the 24 hours and to have that in there, someone needs to be available,” said Goodwin.
Letting strangers drive your ATS-V may not be the best idea ever.
Comments
I smell a lawsuit….
I understand the need to earn some extra cash.
Don’t know if I’d let my V be used as a rental, though!
Another reason using these stupid apps from companies 90 million miles away is a dumb idea. When will Millennials learn?
Millennials will learn the proper way to conduct themselves when the old people die off leaving the young ones in control.
So let me get this straight you are upset at a young man for using technology to make his life better? This technology is the only thing this person has ever known. He grew up learning this is the way it use to be done but now with the aid of technology things are done easier, faster, and more efficient.
So in conclusion the person who seems off his rocker is you for not embracing the benefits of modern technology.
It’s ok that kid doesn’t have long to wait!
This kid is not the problem! The company that is giving him the run around is.
technology is no substitute for common sense.
How is this about common sense? It appears that he followed the rules the company told him to follow and the company still doesn’t want to follow threw!
Renting of someone’s property is nothing new people have been doing this for decades. People are just using technology to set up the transactions.
maybe it is a generational thing but common sense would dictate that i never rent out my expensive car to a stranger.
in this case, the damage was obvious but what about the damage you might not see/detect for days/months later?
and trying to get any company to honor a policy or guarantee is a pain. you have your damaged car while they find every excuse not to pay up.
no thanks. as usual with this shared/gig economy, the easy money is made by the broker. just about all the risk is on the car owner.
The last sentence pretty much sums it up.
A fool and his V are soon parted.
Now his real money woes begin. . .
I would not recommend this service to any car owners. If your car is in an accident, they may get it repaired, but they will not cover any diminished market value you suffer. This could be worth thousands to you if you have a valuable vehicle. Take it from someone that went through it, won a judgement against the company and still never saw a dime.
So the point of owning an ATS-V is to show off how much money you have? But then you rent it out, because you really don’t have that much money? Meet the new Cadillac, Melody Lee edition.