GM has just announced a $20.5 million investment into three Customer Car and Aftersales (CCA) parts distribution centers. Of this total, $6.5 million was dedicated to two distribution hubs – the Ypsilanti Processing Center and Davison Road Processing Center – both located in Michigan.
Between these two distribution centers, $3 million was committed to the Ypsilanti Processing Center for implementation of robot-operated conveyors to lift and palletize materials. This system will begin installation in October 2023, and is scheduled to be operational by December 2023.
The other half of the $6.5 million investment, totaling $3.5 million, was devoted to the Davison Road Processing Center to develop automatic boxing machines that will create custom sized boxes to fit parts. Installation will begin by March 2023, and is expected to be operational by April 2023.
“As we continue to invest in our workforce by modernizing our warehouse operations, implementing technology allows our organization to prepare for industry growth, especially as we expand for the electric vehicle future,” said GM global vice president of Customer Care and Aftersales John Roth. “Combining the talent of our workforce with new technology, we can help minimize ergonomic stressors and reduce the physically demanding work, which will help us prepare for increased demand as we support more vehicles on the road. It can also help increase order fulfillment speed and ensure our customers continue to receive the right part, at the right place, at the right time.”
It’s worth noting that in this recent announcement, GM also detailed a $14 million investment into the Memphis Parts Distribution Center to facilitate the implementation of an automated parts storage and retrieval system. Additionally, the Detroit-based automaker also provided a $10,000 grant into the philanthropic Community Impact Grant program, which strives to increase access to STEM education opportunities in the Memphis area.
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Comments
Correct name for this GM business unit is Customer Care and Aftersales.
If only they can find parts. Every day there is less and less part. With all the suppliers going belly up. Sometimes I wait to see if GM still has tires and wheels for car and trucks.
It might be a good idea to invest in employees who know what “Quality Control” means. It seems every time I read gm authority, there is a problem with new cars being sold. I guess quantity is more important than quality. Makes me think twice about what’s on the market.