We’ve never been the biggest fans of Cadillac’s CUE infotainment system, and rightfully so. It’s been clunky and slow from the start.
However, CUE 3 looks to address those issues with a new interface, faster performance and an overall smoother user experience. Roadshow took the time to go the system, and drivers should be more than pleased with the updates.
Foremost, the menus feature more premium, flat graphics. It’s easier to navigate and also easier to look at. Swipes of the touchscreen come with ease and tapping an icon isn’t met with long delays. The icons may also be rearranged by pressing and holding for a couple of seconds. Additionally, there’s a new dock that allows access to the most used features on the infotainment system.
Should you choose to forego CUE 3 altogether, Apple CarPlay and Android Auto also are available and work as advertised. The new interface debuts with the 2017 Cadillac CTS and 2018 Cadillac XTS, and will make its way to all other Cadillac vehicles in the near future.
In all, it appears that Cadillac has listened to feedback, and it’s finally starting to take on the right cues for CUE. Have a look at the highlights in the video right below.
Comments
So is CUE 2 mentioned in this video CUE 3.0 that you guys said is coming in the 18 XTS? Its a bit confusing. I was reading elsewhere where Cadillac stated they doing away with the name CUE altogether. Not sure if that story was wrong or down the road they will still can the name.
We mis-labeled CUE 3.0 as CUE 2.0 initially. The system in question here as well as in the 2018 XTS is CUE 3.0, which is replacing 2.x versions. Sorry about that. Story corrected.
graphics look dated and cartoonish why cant they use the google map like audi?
News flash…..the graphics ARE animated & in fact are not analog drawings or even pictures of anything that is physically real. I can’t ever recall Cadillac claiming otherwise so what is your big problem lil man ??
I would have to guess that Google, being the pigs they are, wanted crazy money from GM allowing them to have Google maps in thier vehicles.
Could even be that Audi prohibits Google from selling the same service to the competition.
Whatever the situation, if thats the best you can do to rip on the system, you only make yourself look like a pretentious wee little man….. I’m truly embarrassed for you.
I recently drove a 17 CTS with this updated CUE as a loaner from my dealer, and I have to say, compared to the first gen in my 13 SRX, this is wonderful! I love the home screen with all the info in one place!!
So what happens to those of us who have already bought a Cadillac with a CURsystem that worked for one week and then locked up? I don’t have the money to get the new system, I have the 2014 model for about two weeks ago and mainly made the deal because the CUE system with attractive to me! I bought the car at a used car dealership with very high recommendation awards however, because it was used, has a limited warranty. So now what will be exchange it out for the new system? I am more than upset about the situation! Then I go on mine thinking that I hit a wrong button only to find out that there were hundreds of thousands of complaints about these systems locking up and having to be traded out ! How can mess be resolved?!
I had to have my screen replaced shortly after I bought it, but mine is a ’13 and still under the bumper to bumper warranty…is yours too high mileage?
Hello James, I bought, it was mileage around 53,200 miles on it it now has about 53 ,500 miles. I talked to the dealership that I bought the car from ,and they did say that there have been problems with the cue system on the Cadillac and I need to drop it off Monday to see what they can do to fix it. I’m worried about this because my other vehicle that I traded , having transmission problems, through read research found out this was common and was actually we called prior to me purchasing the vehicle and it was not on the Carfax report. Also I and had to go through multiple multiple trips to the dealership times for visits and it still went back to the same problem, so I just traded it in for this car the Cadillac. I really don’t want to play this game over and over again especially them doing computer diagnostic and replacement parts only for it to go bad again and again on me till if there is any warranty it won’t be and the fact that if there is no warranty left. or if they fix it and then I have to go back and they fixed it and then I have to go back I am disabled and it’s very hard for me to get out in the first place and then have to go back-and-forth it’s very difficult for me!
Cadillac gain a lot of future consumers with details like this
In regards to older versions of CUE: No, GM will NOT swap the system out for a newer version, because the VIN controls the software updates to the as-built hardware configuration.
It is possible to have an aftermarket company (MVI, for one) take your system as a core and sell you a newer version, but it isn’t cheap. For some owners who lost compatibility features with their vehicles, it wasn’t worth it and got refunds. GM passed on a lucrative opportunity by not offering upgrade paths with CUE, –rather than forcing owners to buy a new vehicle to upgrade obsolete electronics.
Customer dissatisfaction with CUE has been responsible for many owners moving to other brands, and has been (until recently) panned by the automotive press in general.
Personally, I’m satisfied with my 2013 (CUE 1.0) version. The majority of the settings are set-it-and-forget-it. The adjustments I use most often are available on the steering wheel controls or via voice commands, –like cueing up songs from an iPod tucked away in a compartment under the display. Is it perfect? Nope. But it’s better than anything I used before it, and should only get better with each release.
If you decide to go the aftermarket CUE replacement route, you are dependent on the vendor for software upgrades. If the as-built hardware configuration of the vehicle is changed, GM is not under any obligation to deal with system issues, and I have yet to hear of a Service Manager that will authorize repair work or software updates to modified CUE systems. If someone knows otherwise, I’d be interested to know who the dealership is.
As for buying a used vehicle and relying on Carfax to report problems, it is very limited in scope.
Along with a Carfax report, it is wise (and free!) to supply the VIN to a GM dealership and request the Service History and Build Sheet before spending a cent. While there are no guarantees when buying used, the Service History is a great tool to alert you if the car is a problem child that may have been dumped by it’s former owner due to reliability issues. It will list all of the preventative and routine service performed by GM during the warranty period.
The Build Sheet is the definitive guide to all of the features and options built into the vehicle, along with the RPO sticker.
Caveat Emptor,
CC
The display is still too small as people want to be able to see things at a glance which means the necessity of a 10-12 inch display; a driver needs to make their selection without concentrating too much at what they’re looking at.. and size makes a big difference.