Today, General Motors has announced that Mary Chan — GM Vice President, Global Connected Consumer — has elected to leave General Motors “to pursue other opportunities”. She will remain with The General through the first quarter of 2015 “to assist with the transition and the 4G LTE production launch in China and Europe.”
Under Chan’s leadership, the automaker “has made landmark strides in vehicle connectivity, with the largest in-vehicle 4G LTE deployment to date in the industry.”
Replacing Chan will be Alicia Boler-Davis, in a somewhat-newly-created role of senior vice president, Global Connected Customer Experience. Boler-Davis is currently senior vice president, Global Quality and Customer Experience. In addition to her current customer experience responsibilities, she will assume responsibility for the Global Connected Consumer organization, which includes OnStar and its call centers.
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Can you hear me now? No?
Perhaps they should have chosen VZW for coverage (I believe Onstar is on VZ) but I’m guessing selecting at&t for LTE coverage was a political move to make Whitacre’s buddies happy. Oops.
All of that above is so wrong and misinformed, that I don’t even know where to begin.
hey Chris, how about that 40% failure rate with respect to connectivity? How’s customer satisfaction been so far? Have the H1B’s found Fabrice Ballard’s post on programmable LTE modems yet?
Hey Verizon fanboy! What’s this 40% failure rate you speak of?
I have 3 iPhones on 3 different carriers: one is on ATT, one is on Verizon, and one is on T-Mobile. Guess which performs best? The ATT one. Maybe you should drive a GM car with 4G LTE… let’s see what your “failure rate” is.
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