Buyers who purchased a new 2024 Chevy Silverado HD LTZ may have paid double for their wheels. Some customers who ordered either the LTZ Premium Convenience Package (RPO code PDK) or the LTZ Premium Texas Edition Package (RPO code PDY), combined with the Z71 Off-Road and Protection Package (RPO code PDZ) and an optional set of 20-inch wheels, were mistakenly charged $1,400 for the wheels. Normally, the 20-inch wheels are included as a free upgrade over the standard 18-inch wheels when either the PDK or PDY package is selected.
The wheels affected by this double-charge include the 20-inch 12-spoke Bright Chrome wheels (RPO code Q7G) and the 20-inch Polished 12-spoke wheels (RPO code 5K9). To note, the 20-inch 12-spoke Bright Chrome wheels were replaced by the 20-inch Polished 12-spoke wheels in September of the 2023 calendar year due to a change in availability. The wheel design remains identical, but the finish has been updated.
Although the precise number of affected customers affected by the double-charge remains uncertain, it’s believed to be relatively low. To address the error, General Motors has released Customer Satisfaction Program N242444170, offering reimbursement checks worth $1,400 to affected customers. The program runs until May 31st, 2026, and dealers have been instructed to process checks for affected customers who purchased a new 2024 Chevy Silverado 2500 HD or 3500 HD.
GM will notify affected customers of the new Customer Satisfaction Program via mail, and advises Silverado HD LTZ owners to bring their customer letter, vehicle registration, and a valid driver’s license or state ID to their local dealership to confirm eligibility for reimbursement and to receive their check. For further information, customers can contact Chevrolet’s Customer Assistance Center at 1-800-222-1020.
As a reminder, the 2024 Chevy Silverado HD introduced a model refresh complete with new styling, an overhauled cabin, and powertrain upgrades. Powertrain options include the naturally aspirated 6.6L V8 L8T gasoline engine, as well as the 6.6L V8 L5P turbodiesel Duramax engine. A more capable variant of the GM T1 platform provides the underpinnings, while production takes place at the GM Flint Assembly plant in Michigan and the GM Oshawa plant in Canada.
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View Comments
I have a '24 LTZ, I think I was double charged for the whole truck! LOL
Unless I missed something, if it was a free upgrade, how can they be double charged?
the wheels were missed as being "free" along with the packages that offered them. What don't you understand?
If they were "free" as part of a package and then the customer was inadvertently billed for the option, it would just be [erroneously] billed one time, not double billed. I was commenting on the authors statement of being double billed and the context it was presented.
What about the State/Provincial/Federal Taxes on the $1400.00 ?
Why did gm decide I didn’t need the cigarette lighter power source? Can’t use my gps ,tire pump,head set charger, etc. How stupid. Throw all my accessory’s away?
I never got the 20" rims and I have both LTZ premium PKG and Z71 PKG. My dealer would not do anything for me. I was robbed not by over charge but not getting what was promised when I ordered the truck