November 26, 2012 at 4:21 pm #38344
I order lots of things over the internet. Even a pair of scissors I can track. So since I have to wait 4 to 9 weeks (according to dealership), I would think GM would care enough about their customers that they would provide this common courtesy! GMconnects.com (a private individual) seen this need (as I understand it) ,but GM decided to cancel the contract they had with him to provide this service. I’m paying close to $60,000 for this truck and it’s frustrating in having NO customer relations going on here. I hope it’s not this bad for customer service after I get the truck. I would never buy a Dodge even if they kept me on the phone 24 hous a day telling me the progress of them building my truck, but I do believe next time I’ll try Ford. Maybe they care more about customers than GM!
November 27, 2012 at 10:42 am #40834
November 28, 2012 at 8:45 am #40837
We apologize for your frustrations, sam. If you would like, I can check your order status. I will just need the order number or last 8 digits of the VIN.
I look forward to your reply.
GM Customer Service
November 28, 2012 at 9:37 am #40838
My order number is QRXGZC. But why the big secrete. Or do you like all of your salesmen tied up checking on status of orders as opposed to selling cars?
November 28, 2012 at 4:37 pm #40840
OK “GM guy” I got it’s a “3400-Broadcast”. That’s really good news. And I appreciate your effort. My only question is, Do you have JKT in your house or buisness? WHAT-you don’t know what JKT is? Oh sorry thats the wire that feeds your telephone jack. And I don’t know what “3400 Broadcast” means either, since I’m in the telephone buisness not the car building buisness.
November 28, 2012 at 7:02 pm #40842
3400 Broadcast means the order was broadcast to all suppliers, loaded onto the assembly plant computors and assembly operations are underway as all components are scheduled for delivery to the lines just in time. That means production is underway, takes about 24 man hours to complete the build.
GM Production Codes
1000 Order On Hold at Dealership
1100 Order Placed at Dealership
1101 Order Entered into System
1102 Order Entered via Web
2000 Order Accepted by GM
2001 Order Generated to Dealer
2005 Order Replaced with GM Prospec Order
2030 Order Edited by GM
2500 Order Preferenced, Sent to Production
3000 Order Accepted by Production Control
3100 Order Available to Sequence
3300 Order Selected, Scheduled for Production by Assembly Plant *
3400 Order Broadcasted for Production, loaded on assembly plant computers
3800 Vehicle Produced, VIN is available
4000 Vehicle Available to Ship
4104 Bailment Invoice Created
4106 Bailment Released
4150 Vehicle Invoiced
4200 Vehicle Shipped
4300 Intermediate Delivery
4V03 Estimated Delivery Date
4B00 Bayed, vehicle is waiting on transportaion or pulled for quality control
4800 Rail Ramp Unload, vehicle at rr destination to await truck transport to dealer
5000 Vehicle Delivered to Dealer
6000 Vehicle Delivered to Customer
9000 Order Cancelled
* Target Production Week (TPW) is usually available by status code 3300.
November 28, 2012 at 9:15 pm #40843
I actually knew the proceeded note. And I do appreciate your effort on posting it. But my point is this— Wouldn’t it be nice after agreeing to pay $30,000 to $70,000 for a vehicle that you wanted as oposed to settling for one off the lot. That the salesman would say ” Here is your printout of the options you have decided on, here is my private number if you have any questions, and here is a web site you can check on your progress of your new car”. But what did I get? “You should expect delivery in 4 to 9 weeks.” Now don’t get me wrong, I like my salesman, and he has been very helpful when asked. But he reminds me of a typical big company employee. I get the impression he would like to help, and he understands, but his hands are tied to a certain degree.
November 29, 2012 at 4:06 pm #40844
Most salesreps have to rely on management for this kind of info, some sales/inventory managers are more helpful to their salesreps than others.
November 29, 2012 at 4:23 pm #40845
Try to get a web site. I don’t think (after a week of searching) that there even is one. Except for the one the dealer can access. They are more than willing to do so, I just hate calling every few days. It would be easier on the dealership and make me fell more of the GM family. I don’t fell I’m alone here, type in “tracking new GM order” and look at how many forums there are, but no wed sites. GMconnects.com is one but GM decided it wasn’t nessary for their customers to know whats going on so they pulled the site.
November 29, 2012 at 5:21 pm #40846
I am one of the people behind GMConnects. We did meet with Chevrolet but they did not share our position (similar to yours). It is my personal belief that they are uncomfortable being so open with the customer and feel such transparency is intrusive to their operations.
GMConnects will continue in a different form shortly but previous users may be a bit disappointed with it’s new format. I can say that we did everything we could to try and improve the buying experience for GM customers. We are all disappointed we could not continue.
November 29, 2012 at 9:38 pm #40847
I’m not sure who you are, I also (in my search for way to track order) heard of a “Larry” that was involved in this GMconnects. I just want to thank you for your efforts. If I’m not mistaken, there was no money involved for your efforts. But even if there was, that’s the American way. Identify a need, and provide a solution. Hell I could see paying for the access to track my order. Like I said stating this discussion, Now that I know how GM cares for it’s customers, next time Ford will be given first choice. Who knows, maybe that why Ford is only American car company that didn’t need a bail-out!
November 29, 2012 at 10:19 pm #40848
Is that the same @hylton that’s on the GMAuthority podcast!?
“…it’s customers, next time Ford will be given first choice. Who knows, maybe that why Ford is only American car company that didn’t need a bail-out!”
No, that’s not why. My friend got a loaded Taurus SHO the other day. They don’t have an online tracking mechanism either… enough with the bailout BS.
November 30, 2012 at 12:01 am #40849
November 30, 2012 at 12:09 am #40850
I’ll admit, I don’t know anything about Ford, I’ve never owned one. In fact I’ve only ordered 1 car in 1969 from factory. All the rest were either used or new off the lot. As far as the bail-out–I worked for AT&T , and knowing how big company’s talk a big story on customer satisfaction, but as far as preforming this goal falls fall short. And after all–customers is what can make or break any company. When a company can do something that makes a customer happy and it cost nothing to do it and they don’t do it, in fact go out of their way not to do it then deserve to have hard times.
November 30, 2012 at 12:13 am #40851
@sam I agree with you that GM needs to offer a vehicle tracking solution from the factory. But not doing so is far from what caused GM its troubles. Rather, it was crappy product (that no one wanted to track) 😉 At this point, I think the only automaker that used to make such a solution available to customers is VW; everyone else doesn’t as far as I know.
November 30, 2012 at 7:29 am #40852
“It is my personal belief that they are uncomfortable being so open with the customer and feel such transparency is intrusive to their operations. “
I would bet that there were many dealers who felt that way as well…
re: po’d customers
“Every time I call him he says he can’t call anyone until it is invoiced. Frankly, I am getting pretty fed up with him.”
“Maybe you should try the sales manager because
what he’s telling you is not correct. “
November 30, 2012 at 9:41 am #40853
I Think cars are like resteraunts. If you could take the rolls from one, the steak from another and a salad from another you could run the world. I just had a cadalac, traded for an Infinity, have a corvette, and just sold an 07 Silverado. If I could take the good stuff off of each one and leave the bad stuff off I’d call it a “Dream Come True”. Anybody wanna order one now! I promise I’ll provide tracking, lol
November 30, 2012 at 10:46 am #40854
November 30, 2012 at 10:47 am #40855
“It is my personal belief that they are uncomfortable being so open with the customer and feel such transparency is intrusive to their operations. “
“I would bet that there were many dealers who felt that way as well… “
Some certainly do not like the transparency. Why? Because some sell cars which they have not yet earned allocation for and then blame GM for the delay. The vast majority of GM dealerships do not do this as they are astute enough to know that in this day and age, such practice will kill your reputation and sales.
For more info, I’ve written about this a while back:
November 30, 2012 at 11:24 am #40856
November 30, 2012 at 1:14 pm #40857
I found that too, Z15, a few days ago. Not much too it though. Just shows if order was placed, queued for production, production complete, shipped, and delivered. I guess it’s enough to know that at least dealer did place order. The picture they provide along with the tracking isn’t even close except for the color, but what else could you expect from a small company, lol.
September 4, 2013 at 4:21 am #46619
Note: You can’t put too much credibility in GM’s tracking website. I put in my order number in which it stated my C7 was “Queded for Production” (3300) but my dealer indicated I was still at “Accepted by Production Control” (3100). They shouldn’t play with our emotions like that. I wonder why they do that. Also, I was told that they are not building based on “first come first served.” It appear they are doing it randomly.
September 30, 2013 at 3:53 am #47751
As a salesperson I do not have access to the vehicle production date. With the arrival of the 2014 Corvettes, my general sales manager is calling customers with every change of status. Most are appreciative of this effort.
In fact, when we learned that the 1st Corvette was due to arrive at 2:00PM on Friday we called all those with pre ordered Vettes. About a 1/2 dozen came to the dealership to take a look. The owner pulled up in his immaculate 2000 Ferrari with 7,000 miles on it to look at it and returned 3 hours later to trade in his 2012 Malibu. Drove off at 6:00PM to meet some friends for a dinner engagement.
October 9, 2013 at 9:11 pm #48073
“As a salesperson I do not have access to the vehicle production date. With the arrival of the 2014 Corvettes, my general sales manager is calling customers with every change of status. Most are appreciative of this effort.”
And therein lies the problem with the unavailability of an online tracker. Why have a human do something that a combination of an automated system and the web can do better?
December 14, 2013 at 4:16 am #50551
I still don’t see why GM won’t at least publish the definitions of the order codes. My 2014 Corvette order has been at 4B00 for several weeks, which is supposed to mean “bayed” and waiting for transportation. The other day it went to 4D00 and the GM folks advising us on code status (on the Corvette forums) will only tell me that 4D00 means hold for quality control. So, what does that mean? Has it not yet been to quality control or does it have a problem that needs to be fixed before it will be shipped? Why not just tell us what the darn codes actually mean? We’re not talking about national security or giving a competitive edge to Ford! I see no practical reason for not being more forthcoming with that type of information.
May 5, 2014 at 6:51 pm #58937
I ordered a 2015 Suburban (fully loaded) in March. I was told that delivery would be in 5 to 6 weeks. According to the salesman it is still at 1100. My search outside of GM indicates that the vehicle build delay is 9 to 12 weeks. This was new to the sales man and apparently his sales manager. I tried tracking my order at GM Connects–nothing but an error message. Based on conversation here, that site is no longer in operation. I also tried http://www.chevrolet.com/ownership/order-tracker.extapp.html and got this message: “Sorry, the order information you entered did not match any results in our system.” The salesman said that there were “part shortages” at the Arlington, Texas assembly plant.
After some further “pushing” a GM Chevy rep called today and told me that my order had been “moved up.” According to him, “sold” orders have a lower priority than dealer orders to fill up their inventory. He could still not give me a date due to other issues beside “part shortages.” These include shipping schedules and a lack of railroad cars. I still think it will be at least six weeks and if I had not become a “squeak y wheel,” my order would still be sitting on the salesman’s desk.
I worked as a engineer for 37 years, retiring as an 8th level senior project engineer. I had plenty of plant build experience, but was not aware of the games played by some dealerships and their orders. I thought the “new” GM would be more tuned into customer satisfaction. I did not have this problem when I ordered my 2010 Chevy Traverse.
May 9, 2014 at 7:53 am #59136
“According to him, “sold” orders have a lower priority than dealer orders to fill up their inventory.”
That’s the complete opposite of what’s true. Sold orders take precedence over stock orders, always have. If the salesman told you 5-6 weeks he was bs’ing you. It takes more time than that, 8-10 weeks for Escalade, Tahoe, Suburban, Yukon and Yukon XL.
If any come in faster its because the dealer had one in the pipeline that already matched the customers needs, or the dealer traded.
PS – Railroad car shortage is a big problem, its delaying vehicle shipping. Friend is a trucker and he has been working a lot of extra loads because of the rail car shortage. Hauling coal to power plants because the trains can catch up.
May 24, 2014 at 1:55 pm #59969
The “GM Chevy rep” was the head of marketing for Large SUVs. He was the information source. Magically, after talking with him, the order was moved up and apparently built this week (it has VIN number and is ready to be bayed). My last Suburban that I ordered only took a month to be delivered so I trusted the veteran salesman. As of today, there is another recall on 2015 large SUVs and a dealer hold. The frustrating part is that no one seems able to give me a specific deliver date beyond “it could be a month or more yet.”
May 27, 2014 at 6:16 pm #60050
This is such a helpful site! I ordered and gave a deposit on my new 2015 Suburban on May 6. As of May 19 dealer said it was a code 1100 and finally gave me order number of RSTDZB. I can not pull it up myself and as of today he says they ordered it “bypassing constraints”…and it should be at a 2100 by weeks end. Not sure what either of those mean and the phrase nor number show up here or anywhere else I search. Are they giving me a line of BS and should I call them on it and order it someplace else or look for one on the lot?
May 29, 2014 at 4:14 am #60115
• 1000 Order On Hold at Dealership
• 1100 Order Placed at Dealership
• 1101 Order Entered into System
• 1102 Order Entered via Web
• 2000 Order Accepted by GM (Division)
• 2001 Order Generated to Dealer
• 2005 Order Replaced with GM Prospect Order
• 2030 Order Edited by GM
• 2050 Order Changed
• 2500 Order preferenced (“Picked Up”), Sent to Production Control
• 3000 Order Accepted by Production Control
• 3100 Order Available to Sequence (now becomes more stable)
• 3300 Order Selected and scheduled by Assembly Plant (Target Production Week usually available now)
• 3400 Order broadcasted (in the assembly plant production system), build process is underway and locked in sequence to the end of the line.
• 3800 Vehicle Produced, it’s come off the line. VIN available.
• 4000 Vehicle Available to Ship
• 4104 Bailment Invoice Created
• 4B00 Bayed (“B”, not 8) On Hold
• 4106 Bailment Released
• 4150 Vehicle Invoiced (Dealer Billed for vehicle)
• 4200 Vehicle Shipped
• 4300 Intermediate Delivery (Up-fitter etc)
• 4V03 Estimated Delivery Date
• 4800 Rail Ramp Unload, end of the line by rail. To be delivered by truck to dealer
• 5000 Vehicle Delivered to Dealer
• 6000 Vehicle Delivered to Customer (or dealer reported sale to GM)
• 9000 Order Cancelled
May 29, 2014 at 4:23 am #60116
Was contemplating a new 2015 GMC HD2500, friend who is a sale mngr sent me this yesterday.
we just started 2015 HD build, you can order with no obligation to buy. Denali I ordered two weeks ago being built next week. Phil
June 11, 2014 at 9:40 pm #60986
I ordered my 2015 Suburban in March. It stayed at 1100 for over a month (no explanation from the salesman).
After being a “squeaking wheel” for several weeks, I finally learned that my truck was built over two weeks ago. It has now been at 4B00 for two weeks along with 8,000 other trucks for a CHMSL issue and a tailgate issue among other excuses. The Chevy truck marketing manager, Mark Clawson had no estimate of when my truck will be delivered (it is now 12 weeks since my order was given to the salesman). Out of curiosity, I spoke with a GMC truck salesman on Monday and was told that if a ordered a Yukon XL that day, I “might” get it by Thanksgiving! There is something going on in Arlington about which GM is not talking. When I asked Clawson if my truck would be delivered before the end of June, he said, “No!”
As a former senior project engineer with plant start-up experience, the 2015 truck start-up appears to me to be one of GM’s worst. It certainly doe not seem like a “new” GM to me.
June 15, 2014 at 2:13 pm #61206
I searched the inventory of a 5 Chevy dealers and these are the only 2015 Suburbans I could find. One Yukon XL (1GKS2HKC1FR165900) in transit.
June 18, 2014 at 5:41 pm #61510
Week fourteen and no truck.
June 28, 2014 at 7:35 am #62389
I took delivery of my 2015 Suburban (LTZ) yesterday afternoon. It was ordered on 18 March 2014 and just delivered to the dealer this morning (27 June 2014). That is fourteen weeks plus a few days after I gave the okay to the salesman and two moths past the promised delivery date. I am sure that it would still be sitting in the rail yard had I not taken steps on my own to contact a newspaper automotive columnist, the Chevy Truck Marketing Manager, a communications manager at the plant and the Launch Manager at the plant. In the end all of them went out of their way to help, considering the number of recall and safety issues as well as rail transportation issues. In fact, my truck was put on a haulaway truck two days earlier. Without this help my truck would still be in Texas. From a plant standpoint they all apologized on behalf of GM. Apparently, there are 1,700 pre-ordered vehicles still waiting for fixes and transportation and thousands ordered by dealers.
The Chevy salesman was helpful, but as he was not informed of the build time when I ordered the truck this became a big issue because I had made plans for the truck based on the original date plus a week, or so. I did expect the sales manager and dealership owner to speak with me yesterday, but they did not. That is disappointing and I will be following up with then in a week, or so.
I am very pleased so far with my Suburban–only drove it a few miles since yesterday, but I am leaving Monday for a week-long trip from Detroit to Minneapolis/St. Paul. That should be a good “shakedown cruise.” It may take me the weekend to go through all the features and set up the navigation and music options.
I still feel that timely communication, even with news of more delays would have been better than what I got. There are large companies are more than capable of doing this–what can’t GM.
June 28, 2014 at 1:24 pm #62390
Glad you got your vehicle, hope it gives you years of reliable service.
All I can tell is what a friend told me . He has been a GMC sales manager at a large dealer for at least 25 yrs. Any salesman etc who promises you a delivery date is full of BS, he has no idea how long it will especially with new model roll outs which are notorious for long waits. I heard recently from a guy who waited 12+ weeks for his Sierra Denali with 6.2L engine. One’s with 5.3L were being pushed right thru but the 6.2L was not. GM was limiting who many were being accepted for production. I was going to order a 2015 Sierra Denali 1500 CC with 6.2L and this it what the salesman (same guy above) sent me. Most other dealers would take the order and let the customer squirm waiting for it.
Engine, 6.2L EcoTec3 V8 with Active Fuel Management, Direct Injection and Variable Valve Timing, includes aluminum block construction (420 hp [313 kW] @ 5600 rpm, 460 lb-ft of torque [624 N-m] @ 4100 rpm)
1 – Available 4th quarter 2014.
August 1, 2014 at 7:21 pm #65309
I ordered my Suburban LT in mid April and I’m still waiting for the vehicle and even a seemingly knowledgable update on it’s status. When I ordered my BMW, a new model at the time, it was available as scheduled and statuses were available online. Would like to purchase my first domestic ever but they’re making this purchase difficult to complete.
August 28, 2014 at 1:21 pm #67518
Ok. So you went to Best Buy and ordered a “XYZ” flat panel TV. Now, you’re asking XYZ to give you order tracking. It doesn’t work that way. Not only does GM not really give a hoot about individual purchasers, they recognize, behave, and stand firmly behind the fact we are not GM’s customers! GM’s customers are the dealers. We are the customers of the dealers. Not only do they have no obligation to tell us the status of any order or production request, they make darn certain everyone in the company is equally aware we are only an annoyance. When complaints are voiced, filed, emailed, etc., GM sends them off to the dealer to resolve. If GM (or a GM employee) lies, miscommunicates or simply makes up an answer and the dealer parrots that to a purchaser, the purchaser has no recourse against GM. You must seek resolution from the dealer…who subsequently may seek resolution from GM but likely will not because, if they do, they’ll likely not be a GM dealer by tomorrow. So, don’t expect GM to allow you to track what you ordered from a dealer … not only do they not want that level of transparency, you are not their customer in the first place (and they most certainly treat y’all that way.)
September 3, 2014 at 4:55 pm #68011
So I finally get a manufacture date last week (Sept 8) with delivery later in the month and the next day the articles appear that they’re making rolling updates to the 2015 MY Suburban but in October. Waiting 5 months was bad enough (dealer said 6 weeks) but to now find out that the there will be changes to the vehicle, however minor, a week or so after I get my vehicle is too much – spoke to the dealer about canceling the order or providing a something as a make good. Funny, how I haven’t heard back after Monday’s call 🙂
October 4, 2014 at 6:02 pm #71863
Have you gotten a reply, @canon? Seems that the dealer and/or GM should be able to do something for you. Granted, the information about 2015 interim Suburban wasn’t available when you ordered it, but given the changes/updates, GM should be able to make it worth a little more your while.
October 20, 2014 at 8:40 am #73700
Hey Brandon –
Let me just jump on this bandwagon and say I too am frustrated with your tracking app. My dealer tells me that it is ordered and in 3400 status (which from your definition, I get) but the webpage keeps telling me it has no data – you guys are missing an opportunity here to get some folks really jazzed about the assembly process – tracking where it is on the line, what is happening to it at any point in time – lots of ideas – anyway, if I could just get recognition that the order existed, that would be an improvement – my order number is SBMHVF
October 20, 2014 at 8:46 am #73702
Probably should have addressed my above post to you Chris – as it looks like you are moderating now.
October 27, 2014 at 7:23 am #74430
October 28, 2014 at 12:48 pm #74615
No Chris – have never heard anything from GM at all – I found some other guy that purports to be able to see the production schedule and says my order is in 4B00 – bayed…………but no word from the dealer nor from the tracking app – don’t you have access to production schedules?
Anything you can tell me would make me feel better –
November 2, 2014 at 3:13 am #75057
While you are at the “Tracking” web page, which doesn’t work, drop down to CONTACT LINKS and click on “CHAT”…live. They will be happy to give you the latest tracking info for your new vehicle order. You’ll find a pull-down window….and click “I have a question concerning my new vehicle order”…..It works .
November 6, 2014 at 10:17 am #75707
My special order of a 2015 GMC Sierra 1500 6.2 SLT with Max. Tow was placed Sept. 13. After many calls and complaints, I finally got a build date of Feb 15, 2015 with expected delivery 4-5 weeks later. Neither the dealership or “customer service” seems able to do anything to speed up the process. If this plays out as they say, I will never order or own another GM vehicle after this one. 6 months to order a vehicle is insane.
December 29, 2014 at 5:50 pm #81355
I too special order a GMC tow max with the 6.2 and 8 SPD. My first build date was 1/5/2015 and 2/15/2015 now today 3/15/2015. It is at order status 3000. The only thing I can figure out is there may have been a supplier issue with the 3.42 rear ends. I would rather get a truthful answer than “I don’t know” and have my 2015 come in halfway through the production year. With service like this the only customers GM will keep are diehards. Believe me, I am a diehard GM guy but after 15 GM trucks I am thinking of switching brands.
January 20, 2015 at 11:31 am #83504
Hi, newb here..
I have to factory order my 2015 suburban but the problem is that I was topped off on my GM card to $3000) and in order to take advantage of the top-off I must sign the lease contract by March 2. If the dealer places the order today, it could take 8-10 weeks till it arrives to him. But I’ve heard that there’s a way to sign the contract lease even though the vehicle hasn’t been delivered to the dealer yet as long as a VIN # has been released so that I can get insurance and sign on the lease contract. I assume that by March 2 the VIN will/should already be released.
Is this info correct?
January 20, 2015 at 11:59 am #83505
January 21, 2015 at 6:43 am #83587
Technically dealers can sell the vehicle ONCE they have the invoice. Until they have the invoice, its not their vehicle to sell and they could possible be breaking state laws or their franchise agreement.
Only problem I see is you are locked into buying the vehicle and if something should happen in transit to you (damage etc), you own it. The dealer is going to demand full payment. Also, the vehicle could be delayed in shipment and it could take a long time to arrive. I know of someone who’s truck has been built 4 weeks ago but it has NOT left the assembly plant yet. They are blaming transportation delays with the Railroads.
January 21, 2015 at 10:05 am #83610
Your point about the invoice is a good one, @Z15. But law hasn’t stopped dealers from doing things like this in the past, has it? 😉
You also make a good point about the time it would take for the vehicle to arrive: let’s say that you sign the paperwork on a just-produced vehicle with a VIN today to take advantage of your GM points, yet it takes another 5 weeks for the vehicle to arrive to the dealer from the factory.
During that time frame, you will have already made 1 payment for a vehicle that you’re not driving, and your warranty will be 5 weeks less of original. Just some things to consider…
January 31, 2015 at 9:05 am #84426
I have a 2015 Denali Hd on order. My dealer gave me a 4500 event code. His description was in transit. I cant find this code anywhere. Any help would be appreciated.
February 1, 2015 at 5:20 am #84451
4200 is the event code for “in transit”
Note in transit or shipped does not always mean it has left the plant yet, it just means its in the hands of the shipper and GM has no control over it anymore until it arrives at the dealer.
February 13, 2015 at 10:53 am #85477
Excuse me but I am a bit confused.
I ordered an 2015 C7 from my local dealer back in Dec. At that time, to show I was serious, I gave them a $30,000 deposit. (I traded in my ZO6 the same day as placing my order, and did not take a check).
Since then my order status has remained at 1100. I received a text from him last week, (Feb. 6th), telling me there were restraints on the Z51 option.) That I knew. This option has been on restraint for months.
I have since texted my salesperson, AND left messages and have not received and contact from him.
All I want to know is who is responsible for moving the vehicle order from 1100, to 1101, or 1102?
I think they have to have an allocation to place the vehicle order, but in 3 months, I would think they would be able to do that.
My gut tells me that they are placing orders for vehicles not on constraints so that they have vehicles on the floor to sell. At the time he told me they sell every Corvette they receive within 10 days.
– Frustrated !
February 26, 2015 at 6:32 am #86871
I last found my Canyon sitting in Wentzzville (order SHJFDS) however I am in Washington State, I wonder if we will ever meet? My dealer has not a clue. Having a consumer tracking line from start to delivery would be a big public relations win for GM.
February 28, 2015 at 2:46 pm #87032
Who is responsible for moving the order, Chevrolet. The dealer has to have an allocation to place the order. If it staying at 1100, could be only 2 reasons, the constraint on the option you ordered or the dealer has no allocation.
• 500, this is a dealer stock order code used to order common vehicles. Please contact your dealer to receive an actual active order number.
• 1100, Preliminary order accepted (This means your dealer has entered your order into their system but does not mean they have the allocation to submit the order to GM yet. Speak with your dealer to verify when they expect to be able to submit your order for production)
• 2000, Order accepted by GM (This means the order has been submitted and accepted by production. You are now on your way.)
• 2030, Order re-edited (if necessary) (This is simply an edit code showing that something on your order has been changed. It does not mean your order has been accepted to production and really does not mean anything beyond your previous status other than a change has been made.)
• 2051, Order changed thru Web (same as above)
• 2500, Order preferenced (This means that the Order has been moved to the stage that parts department is now ready to place the orders for the components that will become your car)
• 3000, Order accepted by production control (This is the response from production to your 2500 status and is when Parts are actually ordered. No further changes can be made to your order once you reach this point.)
• 3100, Order available to sequence (This is more or less an inter-office memo from Parts to Production saying all parts are committed to this build, they are clear to sequence them for the build.)
• 3300, Order scheduled for production (This is the response to the 3100 status where Production is cleared to sequence and schedule the build) TPW now available.
• 3400, Order broadcast (This is when the order is actually loaded onto the production line computers and parts are being staged for the build)
• 3800, Order produced (The vehicle is completed and has rolled off the line. A Vin is now available.)
• 4000, Available to ship (Vehicle is off the line and available to ship)
• 4104, Bailment Invoice (Shipping documents generated)
• 4200, Shipped (Vehicle has been moved by a carrier to another location or destination. If in combination with a 4300 status code then this is transfer to either a vendor for upfitting or to a distribution yard for final transportation.)
• 4300, Intermediate Delivery (In combination with a 4200 this is saying that the vehicle has been transported to a vendor)
• 4B00, Bayed by the shipper (listed anytime a vehicle is sitting parked waiting for next mode of transportation.)
• 4D00, Bayed for Quality Control Inspection (Unknown Time frame)nknown Time frame)
• 4800, Rail Ramp Unload, end of the line (if) by rail. To be delivered by truck to dealer
• 5000, Delivered to the dealer
• 6000, Delivered to the customer
• 9000, Order Cancelled
February 28, 2015 at 2:59 pm #87033
“Having a consumer tracking line from start to delivery would be a big public relations win for GM.”
Not the way GM see’s it. Dealers don’t like this. After all, its not your vehicle till you pay for it, until then it belongs to GM and once it ships, to ALLY till the customer buys it.
Another hint to the slow delivery was in a recent news story I read somewhere (don’t recall). The news story said that Chevy was marketing the new Colorado’s and Canyon in certain parts of the country where prior sales of the models was the highest. Also, that they based production of the new models on past sales of the old model. One can deduce from this that deliveries to other locations suffer when vehicles destined for these hot markets take precedence. So your vehicle might be one of these low priority destinations. All the car companies do this, they call it target marketing. When the demand slows in the hot markets, the rest will start to move.
March 7, 2015 at 2:59 pm #87552
We found a 2015 Chevy Silverado High Country that we felt was equipped the way we wanted it, so we put a deposit on it. This vehicle is supposedly sitting in Arlington, TX waiting to be shipped due to weather around the US. How can I find out when it will be shipped?
The VIN is 3GCUKTEJ2FG271578
March 20, 2015 at 11:55 am #88578
Yes, it is unbelievable that when someone orders a car from GM, that they don’t proactively send email updates on the status of the order. I used the Chat option on the website, and the response time was terrible-both for the initial “answer” and the response time for each question & for the tracking of the order.
March 25, 2015 at 9:16 pm #88997
In january I wanted to order Silverado LTZ crew cab shortbox 1500 with a 6.2, well, dealer said open ordering won’t start untill mid March for the 6.2! They wouldn’t or couldn’t tell me why. While waiting I seached for info as the days went by, I learned about the the new Midnight Edition! OH BOY!! All black is what i wanted!! i promply called and he didnt know anything about it, until the next day, he told me its not available with a LTZ, 6.2 sunroof! I could’nt believe that, so I contacted GM marketing rep by email and he pointed me to another rep who told me ” your build is very much possible” and sent me the new brocher and the real prodution date of March 19th. So, with that email in hand I sent it to my dealer and TAA-DAAA! My truck was ordered March 19. Now, they (he) the dealer informed me they wont know untill a week or so if the order is accepted…Well, Tuesday he called and told me it has been accepted for production. I have the preliminary order detail #SMJM36. They did tell me I could track the build, but didnt say how. I’m told 6 to 8 week for delivery, HHMMM..end of May? middle of June? I started this jouney in January…Six months for a truck?….. Maybe for a corvette. But, what do you do… I hope I live long enough to enjoy it. When I do get it. Order tracking is more a liabillity / accountabillity to a company than a PR sales tool. Just sayin’
May 23, 2015 at 5:03 pm #94125
Hey rubberhanger looks like you’ve went through the same problems I’ve had some dealers didn’t know anything about the midnight edition and some told me I couldn’t get a standard box in a crew cab. I ordered mine a month a go in Canada they told me two to three months just wondering did you get your truck in yet and have you received any info prior. Thanks
June 16, 2015 at 10:49 am #95848
I am getting ready to order a new Tahoe, first time the dealer said they didn’t have an allocation for it, second time he said it was past the date to order a 2015, I would have to order a 2016. So as I am trying to order a 2016, there is no build site yet on Chevrolet. I have had to “chat” with gm 4 times now because my saleperson doesn’t seem to have all the correct information. I am hoping I have all the correct codes now to custom order my 2016 Tahoe. Now I am reading I can’t track my order?? I know the starting build date is July 20, 2015, so where in line will my vehicle be? My brother in law had a corvette built and was able to watch it’s progress online through a web cam. Is a corvette that much more money than a Tahoe? Come on Chevrolet, give the customers what they want. We are taking the time to custom build a vehicle, give us some way to track it’s progress.
June 17, 2015 at 10:58 pm #95946
In the beginning I was told I could track my build. Then all of a sudden it could only be tracked once in transit. Come on Chevy listen to your customers!
June 24, 2015 at 7:01 am #96364
I had no trouble tracking my Denali. GM customer service sent me a update every Tuesday till it shipped and a friend at the dealer (Finance Asst) checked for me anytime I asked her.
Ordered on April 22nd (day accepted by GM which was days after I spoke with SM)
Arrived at VDC 05-28-15 (end of the rail travel)
Arrived at Dealer 06-04-15
Picked up 6-11-15
MARQUETTE PUBLIC SERVICE GARAGE
919 W BARAGA AVE
MARQUETTE, MI 49855-4028
2015 GMC Sierra 1500
Style: 4WD, Crew Cab Standard Box
Ext Color: Iridium Metallic Int Color: Jet Black, Perforated leather-appointed front seat trim
MSRP Standard Vehicle Price: $53,115.00
Installed Options Total: $4,135.00
Sun Roof, Electric Sliding: $995.00
LPO–Assist Handle, Interior Driver Side “A” Pillar: $80.00
Integrated Trailer Brake Controller: $230.00
Engine: 6.2L, V-8, SIDI, Active Fuel Mgt: $2,495.00
Wheel: 20″ Aluminum Polished: $300.00
Tires: P275/55 R20 All Terrain, Blackwall: $200.00
Delete & Change: Assist Step: ($700.00)
Delete: Denali Spray In Bedliner: ($250.00)
Chrome Recovery Hooks–Plant Installed: $100.00
LPO – Assist Steps, 4″ Round, Tubular, Chrome: $685.00
Destination Freight Charge: $1,195.00
Total MSRP: $58,445.00
GM Military Discount Price: $54,447.26
Consumer Cash: -$2,500.00
You Pay: $51,947.26
June 26, 2015 at 7:41 am #96572
really useful topic, thanks everyone
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