January 21, 2021 at 7:28 am #636606
How do I track my order
January 22, 2021 at 2:44 pm #636840
Following. We ordered a Tahoe on December 4th and the guy at the dealership that helped us order will not respond to us and give us any updates.
January 29, 2021 at 8:30 pm #638075
Initiate a chat on chevrolet.com. You will be prompted through the chat to check on your order status. You will need your order number which your dealer can provide to you. We ordered our Suburban December 5th and our status is that a production target date has not been determined for our vehicle. Good Luck!
February 1, 2021 at 3:56 pm #638315
I checked in today since its been 8 weeks. Our order is still in 1100 status- order accepted. SO SLOW!!!!
February 6, 2021 at 2:29 am #639193
My dealer had to manually go in the system and move my truck to the top of list after it sat for 3.5 months on the ‘order accepted but not scheduled’ list. It sat there for 10 days and now it has been scheduled to be built week of Feb 15th. Maybe have it by fist of March.
Ordered 10/20/20! Lots of constraints on options and parts right now. Too bad the dealer won’t help you out. You may have to call the sales manager as the regular dealers don’t really know the order system well enough to help you.
February 6, 2021 at 11:34 am #639204
Good luck on that, I ordered a 2021 Trail Boss LT on Nov 23,2020 was told 6 to 8 weeks, I have not seen the truck, got my order number from dealership to check on build date and was told Jan 15,2021, still no truck, every time I check on it my build date it keeps getting pushed back , talked to dealer and they told me sometime in Feb, still no truck my build date has been pushed back and now says Feb 22,2021,I am very frustrated with this and my dealer does not know anything, says that they can’t get trucks for the dealership, they keep telling me Covid and to some degree i can see that but i also see that GM has fully employed part time workers and is expanding, I looked online and the info i got was it takes 24 hrs to build a complete truck and one rolls off assembly line every minute , said they build 1000 plus trucks in 24 hrs! Don’t understand all this confusion but I am trying to be patient but I am to the point that I am getting a little frustrated, I have miss incentives that would help my purchase!
February 6, 2021 at 11:45 am #639205
My problem is specifically the gas motor, there are very few scheduled to be built with the 6.6 gas motor, they just don’t have enough only 266 scheduled to be built with 6.6 gas. Not sure what is causing your delay. It takes like 30 man hours to build a truck, so yeah there are lots of them being built just not mine or yours. Hopefully it’s gets better. Good Luck!
February 10, 2021 at 7:56 pm #639828
I ordered a 2021 AT4 6.2L on 12/19. It was built 2/8 and waiting on shipping now from the mexico plant.
February 10, 2021 at 9:59 pm #639829
still waiting they say my build week Feb 22 but subject to change, this is week 13
February 17, 2021 at 9:05 pm #641205
Update on our 12/5/2020 order of a 2021 z71 suburban. feb 15 got this reply while checking order status online. “I can see that your vehicle with the order# XXXXXX is at the Event Description is 1100- Preliminary Order Accepted. I am unable to see any Target Production Weeks for orders with a status of 3000 right now. We expect each order to be assigned a more accurate Target Production Week once it reaches 3300-Scheduled for Production. We recommend that you reach back out in 3 to 4 weeks for an update. It is unlikely that we will have any new information before then.”
Given the power issues in Texas, the chip shortage situation (we ordered the max trailering package which looked to be affected) and seeing stories of Suburban/Tahoe orders being cancelled we called our dealer today. Our salesman (of course we were on his list to call) told us we have a tentative manufacturing date of early April. I don’t know where his info came from or why our truck is still in 1100 status but for some reason I have hope again. Could be I’m just delusional though?
February 20, 2021 at 1:57 pm #641751
Update on my order 2021 Silverado 2500 shown above, it was built on Feb 18, just as scheduled in Flint MI. Then got spray in bed liner and side steps installed, scheduled for delivery 2/27/21 to dealer. So 4 months to get built, will update when it gets to dealer.
February 20, 2021 at 2:02 pm #641752
Ours finally got a build date of 3/1. A Tahoe Premier. Ordered on 12/4. I assume by the middle of March we’ll see it in North Carolina.
February 26, 2021 at 1:59 pm #642685
Well here it is the end of February and still no truck, was advised on Chat Line on Tuesday it was at event code 3400, contacted dealer today for an event code update and was told they could not get the code, this has really been a nightmare for me, Ordered truck on Nov 23,2020, here it is 14 weeks later and i really don’t know anything, my TPW started at Jan 15 2021 pushed all the way back until Feb 22, 2021, its Friday the 28th and I can’t find out anything, my excitement has turned to frustration! Anyone know how long it takes to go from event code 3400 to 3800 ?
- This reply was modified 7 months ago by rayecindyj.
June 1, 2021 at 2:38 pm #657179
I need help. Submitted an “order” with my local dealer over a month ago and still don’t even have an order number. Is that normal?
June 5, 2021 at 12:22 am #657955
June 5, 2021 at 5:54 am #657961
I also ordered a 2021 colorado. Can’t even get an allocation to the dealership. Still waiting for Chevy to pull the order.
June 8, 2021 at 9:14 am #658249
still waiting for any response or tracking number from the dealer
June 17, 2021 at 8:30 am #659609
ordered a 2021 chevrolet tahoe at my dealership 9 weeks ago and order is still at event code 1100 – preliminary order accepted. No target production week yet. no allocation to the dealership. super slow and super frustrating!
June 21, 2021 at 3:37 pm #660270
How long to even get the dealer to call you to actually get an order number assigned?
Order number assigned seems to be the first hurdle.
C8 2022. Supposedly no order assigned until at least fall
June 23, 2021 at 1:32 pm #660542
I have an order for a Yukon Denali XL that was placed last week, I just checked for an update and was told GM had received my order and is waiting for a target production week.
June 24, 2021 at 12:01 pm #660667
We ordered our 2021 Suburban Z71 on 12/5/2020. We took delivery on 5/19/2021. There was an issue with the production process and the incorrect build was sent to the dealer on 3/24/2020 and we had to go back into production.
1/22/2021 Received order number from dealer and chevy chat reported at 1100 production code
3/3/2021 3000 accepted by the plant target production week of 3/15
3/17/2021 3400 order broadcast for production
3/24/2021 notified by dealer build was incorrect
4/22/2021 3000 target week 5/3/2021
5/7/2021 vehicle produced and waiting for transportation to dealer
We were told by the dealer the second build went into the factory at a high priority and I tend to believe that. We were also told when we took delivery that our vehicle wasn’t able to be ordered with our options anymore and that we just squeaked in under the wire. Apparently, the max trailering package uses the chip that is in a world wide shortage. Good luck all!
June 29, 2021 at 6:07 am #661215
how can i check order location
June 29, 2021 at 1:05 pm #661304
you would go to the make that you placed your order and look for the chat now tab and ask them for your order status you need to give them the 6 digit code that was given to you by the dealer. Let me know if this helps
June 30, 2021 at 7:51 am #661368
Order a trail boss back in March just got told now that they can’t built it. Lost my 0 % financing!!! Waited 13 weeks for nothing!!!!
July 2, 2021 at 10:21 am #661769
Ordered a 2021 Yukon Denali XL 06/18/2021
07/02/2021 received code 1100
Description 1100 – Preliminary Order Accepted. This status means that your order has been entered into the system and your dealer is waiting for allocation to match up with your place in line so that it can be submitted to GM. We would recommend speaking with your dealership to receive clarification as to when this may occur with your order as we do not have any additional information.
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