March 27, 2019 at 12:55 pm #531870
Ladies and I assume mostly gentlemen of this Forum,
This is a very nice website but it’s obviously not run by General Motors. I’m sure enthusiasts are at the helm. Bravo to you and “A” for effort, my friends! It’s a nice attempt at providing a service GM should be offering its customers. Really and truly GM should put just a modicum of effort into curating the ordering experience for its customers and dealers. Case in point: I placed my order for a $68,000 pick-up truck just after the turn of the year on January 7th. Today is March 27th. They say your brand is what people think it’s like to do business with you. So far, it’s been like a long solitary walk in the desert with periodic and unpredictable bursts of weak cell coverage and just enough food and water to make it to the next stop. I’m parched for information and I’m awfully lonely. The weather has now turned warm and sunny here in Texas, and upon making my weekly dealer inquiry I received exciting word this afternoon that my shiny new Sierra AT4 is rolling northbound on a rail car out of Mexico. I’m told it was built — “produced” in your fancy parlance — one long month ago. Rumor suggests it will hit Dallas late this week. But to be precise, that’s a maybe. And a maybe not. Puzzling though it is this age of the computerized machine one simply has no way to tell. My dealer hasn’t a clue because the good people of GM can’t — nay, will not — tell them. Now, I won’t begin to embarrass you by contrasting my experience with that of my buddy who ordered a BMW. He’s the annoying neighbor who I deride on the regular for driving German automobiles. Mind you, German automobiles that cost less much than my forthcoming new truck with the Red Quartz Tintcoat. I’m busy fighting the good fight for you out here, GM. So, shame on you! You owe me something to brag about. I know you’ve got the talent to create a much better experience for valued customers who choose you over all the others peddling machines that fill the need much the same as yours. I know who you are, people of GM. And you are better than this. As a matter of fact, I know many of you fine folks were educated at the Ivies and still more of you attended the finest public university in the land (Michigan) or it’s eager little brother (State). I’m a Texas Aggie if you must know, and we will beat the hell outta both your schools on the football field. And while that is most certainly the painful truth for Big 10 apologists, it is also true that you are a bunch of very smart folks up there. You’re holding important meetings and speaking persuasively with fine command of the King’s English all day long about critical things in that funky mirror building overlooking the Detroit River and that nice little park across the way in Windsor. I know you people had bigger vision when you were young and ambitious and thought more of yourselves. Life is short and you only get one pass through, my friends. It’s time to expect more again. Do something exciting! Surprise and delight your customers. We expect more of you, but not so much more that you cannot please us. You can! You really can. Please do this ordering thing better someday. Do it for me. I love American automobiles and I’m pulling for you, by God.
April 12, 2019 at 12:40 pm #534052
Yes I Agree! Sully nice job!
April 29, 2019 at 2:53 pm #535925
wow what a letter/post. You had me laughing and agreeing all the way.
Good luck from your fellow Texan and also waiting for my new Sierra Diesel.
May 5, 2019 at 8:18 am #536674
Love the post and wish I would have read it before wasting my time setting up an account on this site. Maybe that’s what they are really looking for. Just members. I ordered my AT4 on April 27 and was looking for some way to track it without having to bug the dealership every week for a status. My dealership was completely upfront and stated that I’m looking at a 12 week process, but you are correct. When ordering at truck that stickers at $68K, one should expect the ability to track it with all the tech available these days.
Also, considering the assembly plant in Fort Wayne can produce 1,000 Chevy Silverado / GMC Sierra trucks per day, why is it 12 weeks to get a truck you’ve ordered??? I also ordered Satin Steel Metallic and of course that’s the only color you can’t get matching body color wheel arch moldings, but no one can explain why. The dealership helped me find a work around to get them, but it’s just crazy.
May 6, 2019 at 6:43 am #536765
I think that the members of the forum enjoy mingling if other people of the same ilk though – if only to gripe about the horrific service standards of the company. In any case, we’re all still here aren’t we? And that stands for something doesn’t it? Hopefully people will continue to contribute articles of worth. OR perhaps that will only serve to continue to sucker people into the forum….
May 7, 2019 at 9:21 am #536929
Well said sir, hats off to U friend! American Made Automobiles all the way even though I’m Canadian lol
May 7, 2019 at 11:19 am #536935
I can’t even make any posts under ‘GMC’, and I own a GMC Sierra (or “owned”, but more on that later). The service towards customers by GM has been in decline for years, and I have been a die-hard GM vehicle owner since my first truck in 1996. I have been trying to post to potential GMC/Chevy P/U Truck Owners of 2007 – 2013 models that I have a diamondback bed cover and drop-in tool box for sale, as I finally traded in the GMC Sierra Z71 Crew Cab for a new Toyota Tundra (Made just outside of San Antonio, TX BTW).
- This reply was modified 8 months, 3 weeks ago by KDC80. Reason: *Corrected the year of my first Chevy P/U Truck purchase
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