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Surprise when Picking up My GMC Sierra 1500 Limited

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    • #685617
      wprevatt
      Participant

      Well, I got a surprise request to sign a form stating that my truck would be missing components due to the chip shortage. No prior notice NOTHING. Then reading the form it says that I get a 50 dollar credit. And that GM would retrofit the missing components late summer. Not providing any specificity on what is left out, nor if it will be original equipment, and the dealership says they have no Idea. But they are OK because they can sell the truck to someone else if I don’t want it. THIS AFTER WAITING for 2 Months for delivery!!!! Now thats a way to treat a customer. The form says I cannot complain or sue for the missing parts. Complain????? So I wouldn’t be able to tell people? What kind of company is this. The form should just say that I agree that I am taking delivery of the truck with this pending. What is with all the other legal gibberish? Whats wrong with GM?

    • #687052
      Anthony Szachiv
      Participant

      What was the outcome?

    • #687060
      WalleyeMikeIII
      Participant

      My dealer mentioned this would be the case with heated and ventilated seats on my Yukon XL. Said originally GM was just going to ship these without those features, and the dealers banded together and said not to do that to the customers, that these features were important to the customer. I Also talked to a friend who has same issue w/ a traverse he just bought.

      I am personally OK with it. It’s better than what they had been doing which is de-featuring things and you just go without (wireless charging, steering column lock and Auto Start/Stop). At least this way you actually will get the stuff. I guess the alternative is just wait till all the parts arrive and you don’t get your truck till late summer?

    • #687062
      Anthony Szachiv
      Participant

      Let’s hope they follow through with the parts and don’t change their mind, I’m only 10weeks into my order and had zero progress so far.

    • #687107
      SmokyMTN
      Participant

      was the $50.00 for all of the missing components? or was the $50.00 per item? I read an article GM was considering offering $50 per missing component.

    • #687125
      Anthony Szachiv
      Participant

      Heated rear seats are a $200 credit, good luck installing rear heated seats for $200. The parts alone cost more

    • #687126
      WalleyeMikeIII
      Participant

      Anthony, you are missing the point…

      At least as I understand it for the Heated Seats…they are giving a credit AND are going to retrofit when parts are available.

      The way my dealer explained it to me, the elements would be in the seats, and the switches would be present, but the brains to make it all work were missing, and those modules would be added when they were available.

      So, you get $200 credit for inconvenience of not having it on day 1, and you get it when parts are available.

    • #687133
      wprevatt
      Participant

      Anthony
      If you’re getting the 200 dollar credit you are NOT getting any retrofits. The 50 dollar is for the “inconvenience” and will be retrofitted. Anything above the 50 is because they don’t have any portions included. And don’t plan on adding them back for you later. You are SOL on that one.

    • #687611
      WalleyeMikeIII
      Participant

      Not true — the $50 credit is forever…you don’t get a retrofit.
      The larger items I think get retrofitted…
      This is what my dealer told me.

      I will be able to tell you for sure around beginning of Feb, when I pick up my Yukon XL and go through the process.
      From the info I have, my build has 2 items w/ $50 credits:
      Not Equipped with 4 way lumbar, Equipped with 2 way
      Not Equipped w/ Steering Column Lock

      • #705590
        Anthony Szachiv
        Participant

        After picking up the truck the dealership advised me I will never have GMC rear heated seats as of today

    • #705731
      GreeneGuy1970
      Participant

      My Silverado 1500 has the $50 credit for no heated seats and $25 credit for no heated steering wheel on the window sticker, and it says includes later retrofit. Dealer told me I get the credit and they will be added later

    • #705783
      GreeneGuy1970
      Participant

      I didn’t get the rear. Front only

    • #705784
      Anthony Szachiv
      Participant

      You may be one of the lucky ones

    • #705785
      dieseltruck
      Participant

      I ordered a gmc truck back in November, it just came in and had the same chip issue, haven’t taken possession yet was supposed to get it yesterday, dealer called and said something happened and there is a bullet hole through the hood!!! After waiting 7 long months,

    • #705955
      mobilecs
      Participant

      Did the dealers say that they plan to order a new hood or fix the existing hood?

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