September 6, 2022 at 10:48 am #723467
Ok… so I’ve been waiting since May for my 2500 LT Duramax order to be picked up and was being told that packages were on constraint or late availability. I caved in and changed the order to the LTZ trim which was picked up immediately by the factory and now I’m being told 1 week later by a live chat assistant (not the automated one) that the truck has been built. Is that even possible? I asked for the VIN and plant it was built in but was told I need to contact the dealership for that info. Here’s the timeline of events…
Wednesday, 5/25 – Placed original order for “LT” with dealership. Followed up every week after for allocation status
Friday, 8/26 – Changed the LT order to “LTZ” order with the dealership in the morning
Friday, 8/26 – Was contacted by the dealership in the afternoon that order was picked up by the factory and I had until following Tuesday yo make changes
Wednesday, 8/31 – Contacted Chevy live chat assistant… “event status 3000” and to check back the following week for a tentative production week.
Today, 9/6 – Followed up with chat assistant for production date and was told my vehicle is built and to start working with my dealership on transportation information.
I asked the chat assistant to recheck because that didn’t make sense, and they told me “that is the information I am pulling up” and that “Unfortunately, I don’t have access to the VIN or Plant information”, and to “work with the dealership”.
How is this even possible?
Does this mean my truck is one of the thousands sitting on the lot in Flint waiting on components to finish?
Would my dealership have access to more reliable info?
September 6, 2022 at 11:06 am #723469
It could be that they are only building LTZ currently?
When I got my new Equinox, the only models they were building at that time was the RS. A 2022 RS designation is not like the past where there were performance upgrades, it is all appearance. I’m sure the markup is higher on an LTZ, just as it is on an RS. I would have preferred an LT with True North package which would have all the same features, minus some appearance items, yet cost $3,000 less. They simply were not building them at the time, only the RS. I do like my RS but prefer regular chrome, not black chrome.
If they can only build some, but not all of the models, it is not surprising that they would build models they can make more money on.
Yeah, the timing issue seems odd for you but if that’s all they were making and you happened to pick color/features that just happened to be rolling off the line, you got the jackpot. Hopefully the dealer can offer more detailed info and not blow smoke up your butt.
- This reply was modified 3 weeks ago by ricklack.
September 6, 2022 at 11:26 am #723479
While starting this thread, I was chatting with a different live assistant and they confirmed that it hasn’t been built yet and is waiting on a production week… “3000 ORDER ACCEPTED BY PRODUCTION CONTROL”. Doesn’t Chevy train their people on what the different event codes mean?
September 7, 2022 at 5:46 am #723584
I am not surprised by the misinformation and garbage these agents spew. While waiting for my truck to be built I was told by “a live agent” that my truck had been built and was awaiting transportation when in reality he claimed it was built in Flint which I knew was bs. My truck is a 1500 LTZ and Flint doesn’t build 1500’s. A few weeks later my truck actually got built in Ft. Wayne and all went smooth from there on. But whatever you do, DO NOT BELIEVE WHAT THESE LIVE AGENTS TELL YOU. You can chat with three in the same day and get a different answer every time. I continued to get weekly emails from them for no less than SIX weeks after I took delivery telling me my truck was awaiting transportation. My dealer finally contacted someone and got the emails to stop, I thought it was actually entertaining as to how incompetent they really are.
September 7, 2022 at 10:23 am #723619
I spoke with 3 “live agents” and my dealership yesterday.
2 agents told me that the truck was awaiting production scheduling (status 3000). Both of these agents also took the time to confirm my e-mail address and Cell number during the chat session.
The 3rd agent who told me the truck was already built never bothered to confirm who I was.
I contacted my dealership and 3 hrs later they came back with a Wk of 9/26 production slot.
Still not sure why my dealer could get a date when I couldn’t, but it’s clear that like any other large company, GM isn’t immune to having bad apples in the bunch who barely go through the motion of doing their jobs. I’d hate to say it’s a lazy work ethic created by laxed work conditions brought about by Covid because today’s bad workers were probably bad to begin with…
I’ll probably try another live agent next week to cross confirm the info received from my dealership yesterday.
September 8, 2022 at 5:33 am #723778
The VIN should be available withing a couple days of production. GM puts the vehicle automatically up on the selling dealers website once it is built and ready for transport. Your dealer may very well take it down so they aren’t inundated with calls on it since it is sold, my dealer did that with mine but I spotted it before they did and got the VIN and print out of window sticker. Even if dealer takes it down they will still have access to it and can give you the VIN and dealer can also track its shipment using VIN view once it is in transit. If they continue to say they can’t get the VIN then it is a good chance it is not built.
September 8, 2022 at 7:52 am #723846
Thanks for the input pmanches54! Since I began this process back in May I was searching my configuration in a 250 mile radius to see if there was anything close enough to circumvent the allocation process. The closest I ever came was a 3/4 match and it was missing too many of my “must haves”. I’m assuming the day I see a 100% match in my dealership, that it will be my vehicle. I thought I read in another subject string that the dealership doesn’t control the listing and can’t remove it until the day they receive it in their physical inventory.
September 9, 2022 at 5:47 am #724008
My dealer put my truck into “sale pending” status when it popped up. Invisible to general public but visible to dealers. Keep us updated to your plight, we have all been there. I was 15 months, 2 model years, and 3 orders later getting my truck. In the end I still feel lucky since the only delete it came with is the front and rear park assist to be retroed later. At the time of my build fender liners, seat heat and cooling, and park assists were constrained but I managed to get two out of three when the truck actually was built.
September 16, 2022 at 1:05 pm #725070
I ordered a 2500 in February of 22 and they told me expect 4 months to be here and I’ve been waiting since, I called my dealership a couple times throughout spring and summer, the sales manager was pre much clueless. I called last week they said my order hasn’t been allocated yet through GM. I said “Ok, how long can I expect it once it’s allocated?” They said “5-6 months after its allocated.” I don’t even know when its supposed to go through, Do I cancel my order? My dad ordered a F-350 in June and it’s in. I don’t know what to do.
September 19, 2022 at 9:25 am #725208
Irish02, what specifically did you order? The devil is in the details. For instance… there are multiple constraints on the LT trim, which in my opinion, Chevy is using to push customers into the LTZ. I was waiting 3 months for my dealer to receive an allocation for my LT. “Convenience II” and “Leather Package” are both listed as “Late availability”… whatever that means. Everything in those 2 packages are considered as standard features for the next trim level up, LTZ. After 3 months of ambiguous info from GM and the Dealer, I changed my LT to a LTZ. Changed it on a Friday morning and received a call by Friday afternoon from the dealership stating that GM accepted the order. 2 wks later I had a tentative production week of 9/26. I checked with a local Ford dealership before upgrading to the LTZ and at the time (3 wks ago) the order deck for the 2023 still hadn’t opened and I was told that even when it did, delivery would be 11 – 13 months after order placement.
September 19, 2022 at 9:43 am #725212
Hopefully your truck will get built on or around that date and not sit in the field for weeks or months afterwards. You had to go up to the LTZ and I had to drop from the HC to the LTZ to get mine. I wanted the tech package but it was constrained on the HC at that time, March of 22, but was available on the LTZ. Go figure. I was able to upgrade the LTZ to all the options the HC would have had and I am super happy with this truck. I got allotment on the 17th of March, truck was built first week of May and delivered second week of June. It was built in Ft. Wayne with only retro to be done is front and rear park assist. I have the 3.0 and couldn’t be happier.
So much for guys claiming the Ford dealers have all kinds of trucks readily available!!! I guess they should go order one!
September 20, 2022 at 5:49 pm #725526
I ordered a 2500 LTZ Midnight with everything except a sunroof
September 21, 2022 at 11:38 am #725645
Irish02, based on what you ordered, there could be a few different things holding up your allocation… Tech Package, Convenience II package and the multiflex tailgate have all been problematic. If you ordered a longbed, that’s even more problematic. That said, your dealership should be able to tell you what’s in constraint for your build. Additionally, if you placed your order in February for a 2022, that order would’ve been cancelled and replaced by an order for the 2023 model year. Has the dealership mentioned any of this? Have they shared with you your preliminary order number (actually 6 letters)?
Here’s my suggestion… because it’s what I did.
1) If you have an order number, go to chevrolet.com and start a chat session. Type “advisor” to get to a live agent and skip the virtual BS. It’s a crap shoot with who you’ll get and some are better than others, but they might be able to tell you something… that’s if your order was accepted by GM.
2) Call the Chevy Customer Assistance Center at 800-222-1020. This will also require that you know your order number.
3) If all else fails, send an e-mail to Mary Barra ([email protected]). She might be the CEO, but she’s still a person just like you or me. Be cordial and explain your situation and within a week or so, you’ll probably be contacted by someone on the executive resolution team to review your case. At least that was my experience and I believe it helped.
Also, if you’re thinking the grass is greener on the Ford side, check out the news link from earlier today…
September 22, 2022 at 5:30 am #725750
ColoradoChevyGuy, interesting read, everyone should take a look at it. GM is not the only auto manufacture in this mess but so many feel it is and they will simply go to their local Ford dealer and get a new truck. Educate yourselves.
September 22, 2022 at 8:53 am #725793
pmanches54, agreed and despite the issues we’re all dealing with, I’ve read other articles which state that GM has done a much better job at negotiating and securing a chip supply than their competition. That doesn’t equate to rainbows and pixie dust for guys wanting a GM truck, but I think we’re better off than the Ford or RAM guys. Best of luck on your park assist retrofit!
September 23, 2022 at 5:41 am #725980
ColoradoChevyGuy, I feel lucky if waiting 15 months for a truck could ever be considered lucky. But when I did finally take delivery of my truck the only thing missing is the park assist and I don’t find that a big deal. My front and rear cameras go live when I put it in reverse and switch from front to rear as I shift forward and reverse. Not sure how much more I could need. Not ever having park assist I do not know what I am missing. Perhaps distance indicators? Not sure, if anyone here knows could you enlighten me? I figure it will be late fall or even next year before I see the retro but that’s ok with all things considered. I find the truck more and more fun to drive every time I go out with it. I have the 3.0 and with the 10 speed transmission it is so smooth it isn’t funny. So far with nearly 7000 miles my average MPG is 30, nothing to complain about there.
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