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Response time – Lots of inquiries

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    • #161378
      abh0714
      Participant

      What is the average response time to posts. It appears there are many people who have asked questions that have not received a response. I am sure all of us would appreciate an update.

    • #161428
      ibmikey
      Member

      This trackinng service has just begun to operate and until it is fully up and running I guess we will need to exercise patience. For whatever reason GM does not provide a tracking service other than in the GM Chat and they are very general in responses not using the codes listed elsewhere on this forum.

    • #161523
      Alex Luft
      Keymaster

      @abh0714 Vehicle tracking by GM Authority is currently in beta, so we are still working out the processes and bugs.

      Generally speaking, one should expect:

      1. A reply with an update within 24 hours of posting
      2. An update whenever there is a change in the status of an existing order

      That is generally speaking… so there might be exceptions to this.

      Thanks, @ibmikey 🙂

    • #243165
      satzinger
      Participant

      How will an update be provided? In a post or via the registered email?

    • #244330
      ggrair
      Participant

      @Alex Luft @ GM Authority Staff

      It seems that this site does not have anyone responding… Maybe GM should consider taking it down rather than letting us feel like we’re talking to a wall and being ignored…. I’m spending $60k on a car. Would like a little service.

      George

    • #244334
      ggrair
      Participant

      @AlexLuft @ GMAuthorityStaff

    • #352098
      Amberrobert
      Participant

      It’s been over two weeks since my initial post… No reply

    • #352165
      MainNox71
      Participant

      An mine was already done (build date 12/17/2017) an is supose to be at the port waiting for final destination! Just want to confirm. Also does anyone know how long it will be at the port(rail port)

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