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My 2018 XT5 will not charge my iPhone X.
That’s because the system in the 2018 XT5 is not compatible:
The 2019 XT5 addresses this incompatibility with a new wireless charging system:
http://gmauthority.com/blog/gm/cadillac/xt5/2019-cadillac-xt5/
Probably just means the compatible list is incomplete. But given the XT5 is a newly redesigned vehicle and the Cruze is not, may be the reason it does not work on your XT5.
I assume you have tried to rotating your iPhoneX 180 degrees in the charging bay?
Right, but the Traverse and XT5 use different charging systems:
If you go to the Owner Center for your Cadillac or other GM vehicle there is a file that lists all phones and which ones work in the various GM vehicles. An answer to Thirty3143 – the iPhoneX is not compatible with the 2018 XT5. I dont know how to attach a file to a post so thats why I said to go to the Owner Center for your car. That wireless phone info is posted there. Plus I cannot reply to a post in this forum for some unknown reason.
That just seems to easy to say , as my daughter just bought a 2018 Chevy Traverse and the wireless charging works just fine. Jim Thirtyacre Thirty3143