October 29, 2020 at 10:30 am #625024
I’m new here and would really appreciate if someone on here could enlighten me on the ordering process. I have ordered vehicles in the past and I would get an order number immediately upon submitting the order. On Monday I put down a $3,000 deposit and supposedly ordered a GMC Yukon Denali. When I contacted them yesterday to get my order number, I am told they will give it to me as soon as they get it. I’m thinking this is odd. If they have actually already placed the order then why do they not already have an order number. I push and I am told that they do not actually get an order number until the order is actually accepted by GM. If that is indeed the case, then why do they even have 0500, 1000, 1100, 1101, and 1102 Event codes as there would be no way to actually track these codes without an order number? There explanation is COVID…. Because of COVID, they now no longer get an order number until it is actually accepted by GM (2000). So then I ask them can they at least provide proof to me that the order was even placed. The manager said that no such proof exists. Has anyone else here online had a recent experience like this and can shed some light on this for me? Am I having sunshine blown up my nether regions are is this an actual legitimate explanation?
November 5, 2020 at 3:55 pm #626274
I ordered a truck last week at my local dealership and they printed my order form with my order # on the spot. It was a 3-page receipt that list all the options and features of the truck with my contact info. It also had the 1100 code on it for preliminary order accepted.
November 17, 2020 at 10:48 am #627655
I don’t understand why you started to cooperate with such an unreliable company. I am also a car dealer and I know how important it is to earn the trust of customers. I do not take an advance payment for ordering a car, but my only condition is to check the documents and identity of the client using https://idscan.net/ . this company provides me with the most accurate and truthful information that I need
- This reply was modified 2 weeks, 1 day ago by Victor777.
November 20, 2020 at 5:07 pm #628361
I placed an order for a Sierra on Nov 3. I asked for an order number about a week later. I was told by the sales associate who took my order that it didn’t show up in the GM system yet. I checked a few days later and they said it showed “Sent to Production”, which should be a good sign. Today I got an order number.
The Live Chat rep said the order is definitely in the GM system, but a production week has not yet been scheduled.
Keeping my fingers crossed!
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