October 29, 2020 at 10:30 am #625024
I’m new here and would really appreciate if someone on here could enlighten me on the ordering process. I have ordered vehicles in the past and I would get an order number immediately upon submitting the order. On Monday I put down a $3,000 deposit and supposedly ordered a GMC Yukon Denali. When I contacted them yesterday to get my order number, I am told they will give it to me as soon as they get it. I’m thinking this is odd. If they have actually already placed the order then why do they not already have an order number. I push and I am told that they do not actually get an order number until the order is actually accepted by GM. If that is indeed the case, then why do they even have 0500, 1000, 1100, 1101, and 1102 Event codes as there would be no way to actually track these codes without an order number? There explanation is COVID…. Because of COVID, they now no longer get an order number until it is actually accepted by GM (2000). So then I ask them can they at least provide proof to me that the order was even placed. The manager said that no such proof exists. Has anyone else here online had a recent experience like this and can shed some light on this for me? Am I having sunshine blown up my nether regions are is this an actual legitimate explanation?
November 5, 2020 at 3:55 pm #626274
I ordered a truck last week at my local dealership and they printed my order form with my order # on the spot. It was a 3-page receipt that list all the options and features of the truck with my contact info. It also had the 1100 code on it for preliminary order accepted.
November 20, 2020 at 5:07 pm #628361
I placed an order for a Sierra on Nov 3. I asked for an order number about a week later. I was told by the sales associate who took my order that it didn’t show up in the GM system yet. I checked a few days later and they said it showed “Sent to Production”, which should be a good sign. Today I got an order number.
The Live Chat rep said the order is definitely in the GM system, but a production week has not yet been scheduled.
Keeping my fingers crossed!
January 8, 2021 at 10:47 am #634970
When the order is entered into DOSP – Dealer Order Submission Process an order number is generated. They just don’t want to give it to you. Many dealers have just one person who places orders and they don’t allow others to see that info.
- This reply was modified 2 years, 10 months ago by Z15.
September 6, 2021 at 10:05 am #670377
I’ll be getting license plates for my new BMW soon, too
September 8, 2021 at 9:05 am #670656
I want to get my license
September 23, 2023 at 12:45 pm #780592
October 28, 2023 at 3:01 am #786077
I placed an order for a Sierra on Nov 3. I asked for an order number about a week later. I was told by the sales associate who took my order that it didn’t show up in the GM system yet.
November 19, 2023 at 6:09 am #789021
Generally, when you order a vehicle, you should receive an order number or some form of confirmation once the order has been placed with the manufacturer. This allows you to track the progress of your order through the various stages of production.
January 8, 2021 at 10:54 am #634975
1100 and Dealer Allocation
This causes a lot of issues. When you place an order with a dealer, the status is 1100. UNTIL Chevrolet ACCEPTS the order, it just sits there at 1100. You don’t have an order with GM at this point. You only have a dealer requesting an allocation for a slot in the production schedule. Dealer Allocation is simple to understand – GM changed its model for producing vehicles a few years’ back. Dealers are now awarded allocation based on past performance, as well as other factors. If you are sitting at 1100 you are not in line yet for production. Your dealer MUST get GM to accept the order. When GM accepts the order, all the parts are available and will be allocated to your car build.
First, many dealers do not understand the allocation process.
Second, dealers are told at the beginning of every model year the number of units they are expected to order. This is their Guide Number, so called because it is intended to help a dealer “floor plan.”
Third, many dealers confuse Guide Number with Allocation.
Fourth, dealers are told every other Thursday how many Allocations (a portion of the Guide Number) they can use over the following two weeks AND this number of orders will be divided over two weeks.
To summarize, say the dealer is given 50 units as a Guide, which means about 1 unit every weekly ordering process from 2 units awarded in the every other week ordering process. If the dealer sells a dozen trucks every year, change the 50 to 12 and reduce the bi-weekly consensus to conform. By the way, this awkward system meets laws and demands of court decisions.
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