January 21, 2023 at 7:44 am #743298
Yesterday I ordered a 2023 Colorado from our local dealership, This is the first time I have ever built/ordered a vehicle. I’m hoping that the experts out there who have done this in the past can answer a few questions for me. Your responses are much appreciated.
1) how do I get an order / production number for my vehicle?
2) when should I be able to get this number?
3) how do I follow the production process by using this number?
January 22, 2023 at 5:31 pm #743324
Get your order # from the dealer, should be able to get # shortly after order is placed.
Your dealer is also the only one who can track your order now since the tracking thread was shut down.
I hope things are going better now. I ordered anew 2022 2500HD on 12/22/21 and it wasn’t built by July 2022 (7 Mo.).
I ended up buying another truck off the lot in July.
January 25, 2023 at 8:07 pm #743892
Today I just put down a $1000 deposit to order a brand new 2023 Colorado Trail Boss, it was my first time ordering one as well. They told me 6 to 8 weeks turnaround time. Crossing my fingers that is the case, I haven’t gotten any order or production number yet…..it has been less than 24 hours. Not being able to track it might be for the best, so you are not constantly checking and refreshing the screen and going insane. The only thing I can think of for tracking the production process to keep in touch with the dealership. Maybe check in every once in a while to see how things are going. The dealership should have all of the information for you and be happy to help. They gave me MSRP for the truck and did not add any markup except $3,000 worth of dealership accessories. Was this the case for you? What was your experience like? Thanks and good luck, I hope you get your truck soon!
January 27, 2023 at 2:31 am #744082
Ordering at the dealership was simple…I went online to build it before seeing the dealer and just built it with the salesman from my printout of options.
However, he could not give me and order number…told me that he wouldn’t get it until GM builds it…then they’ll give me the “build number.”
Seems odd, I don’t even get acknowledgement of an order until they build it?
I’ve read different things on this forum that say the dealer has to send in the order and then GM will have to “accept” the order, acknowledge it, I guess, and then production “status” codes are assigned to the build as it progresses.
My issue is that the dealer low balled me on the trade in value of my 2016 Colorado so I’ll sell it myself. However, I don’t want to sell it without knowing when the new truck will be in. Puts me in a bind.
January 27, 2023 at 7:20 am #744088
I had an order # soon after the order was placed. Their is an order # generated when the order is placed. Your dealer may not want to give it to you because GM was so swamped last year from all the people emailing GM for tracking info while waiting many months for their vehicles. He may be pissed at you since he didn’t get your vehicle in trade. You made the right decision to sell it yourself.
There is also the subject of allocation. Your dealer has to have allocation for your particular model before GM will accept the build.
You should ask him if he has allocation and see what he says. Most likely he will blow you off and give some sort of BS story as dealers do like to talk about allocation like it is some dirty little secret. The larger the dealer the more likely he will will have allocation.
He is correct that although the order is placed you don’t really have an order until GM accepts the build and assigns a build date and then will assign production status codes as to what stage the vehicle is in production.
GM has to have all the parts needed in stock before they will accept the order to build. I went through many months of waiting for my smaller dealer to get allocation and then parts shortages preventing GM from accepting the build and never got accepted. After trading my 21 2500 in on 12/23/21, for the 22, I had to buy another cheep truck to get around, while waiting for mine to be built.
I think in June of 22 I was informed that GM will not be building any more long bed trucks that year and if I wanted a long bed I had to place a new order for a 23 model and incur the price increase for the new model year. I reluctantly placed the order and began the process all over again. In July of 22 My dealer called and said he had a similar truck come in that another customer ordered almost a year ago and backed out of the deal. It was same configuration of truck only in a higher trim. I ordered a 2500 Custom crew cab long bed. It was an LT crew cab long bed loaded with more options than I wanted. He made me a great deal on it as he felt sorry for me for waiting for so long. So I took the deal and abandoned my order that never got built.
At least my sales man was honest and forthcoming throughout the process. From what I have read that is very rare.
To be fair all the brands went through the same problems and some even worse as many people bashed GM and decided to switch brands only to find that other brands were having just as many problems or even worse.
I do believe things have improved now and hopefully you won’t have as many problems. Good luck.
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