This topic contains 45 replies, has 12 voices, and was last updated by digirolad 1 month, 1 week ago.
January 21, 2023 at 7:44 am #743298
Yesterday I ordered a 2023 Colorado from our local dealership, This is the first time I have ever built/ordered a vehicle. I’m hoping that the experts out there who have done this in the past can answer a few questions for me. Your responses are much appreciated.
1) how do I get an order / production number for my vehicle?
2) when should I be able to get this number?
3) how do I follow the production process by using this number?
January 22, 2023 at 5:31 pm #743324
Get your order # from the dealer, should be able to get # shortly after order is placed.
Your dealer is also the only one who can track your order now since the tracking thread was shut down.
I hope things are going better now. I ordered anew 2022 2500HD on 12/22/21 and it wasn’t built by July 2022 (7 Mo.).
I ended up buying another truck off the lot in July.
January 25, 2023 at 8:07 pm #743892
Today I just put down a $1000 deposit to order a brand new 2023 Colorado Trail Boss, it was my first time ordering one as well. They told me 6 to 8 weeks turnaround time. Crossing my fingers that is the case, I haven’t gotten any order or production number yet…..it has been less than 24 hours. Not being able to track it might be for the best, so you are not constantly checking and refreshing the screen and going insane. The only thing I can think of for tracking the production process to keep in touch with the dealership. Maybe check in every once in a while to see how things are going. The dealership should have all of the information for you and be happy to help. They gave me MSRP for the truck and did not add any markup except $3,000 worth of dealership accessories. Was this the case for you? What was your experience like? Thanks and good luck, I hope you get your truck soon!
January 27, 2023 at 2:31 am #744082
Ordering at the dealership was simple…I went online to build it before seeing the dealer and just built it with the salesman from my printout of options.
However, he could not give me and order number…told me that he wouldn’t get it until GM builds it…then they’ll give me the “build number.”
Seems odd, I don’t even get acknowledgement of an order until they build it?
I’ve read different things on this forum that say the dealer has to send in the order and then GM will have to “accept” the order, acknowledge it, I guess, and then production “status” codes are assigned to the build as it progresses.
My issue is that the dealer low balled me on the trade in value of my 2016 Colorado so I’ll sell it myself. However, I don’t want to sell it without knowing when the new truck will be in. Puts me in a bind.
January 27, 2023 at 7:20 am #744088
I had an order # soon after the order was placed. Their is an order # generated when the order is placed. Your dealer may not want to give it to you because GM was so swamped last year from all the people emailing GM for tracking info while waiting many months for their vehicles. He may be pissed at you since he didn’t get your vehicle in trade. You made the right decision to sell it yourself.
There is also the subject of allocation. Your dealer has to have allocation for your particular model before GM will accept the build.
You should ask him if he has allocation and see what he says. Most likely he will blow you off and give some sort of BS story as dealers do like to talk about allocation like it is some dirty little secret. The larger the dealer the more likely he will will have allocation.
He is correct that although the order is placed you don’t really have an order until GM accepts the build and assigns a build date and then will assign production status codes as to what stage the vehicle is in production.
GM has to have all the parts needed in stock before they will accept the order to build. I went through many months of waiting for my smaller dealer to get allocation and then parts shortages preventing GM from accepting the build and never got accepted. After trading my 21 2500 in on 12/23/21, for the 22, I had to buy another cheep truck to get around, while waiting for mine to be built.
I think in June of 22 I was informed that GM will not be building any more long bed trucks that year and if I wanted a long bed I had to place a new order for a 23 model and incur the price increase for the new model year. I reluctantly placed the order and began the process all over again. In July of 22 My dealer called and said he had a similar truck come in that another customer ordered almost a year ago and backed out of the deal. It was same configuration of truck only in a higher trim. I ordered a 2500 Custom crew cab long bed. It was an LT crew cab long bed loaded with more options than I wanted. He made me a great deal on it as he felt sorry for me for waiting for so long. So I took the deal and abandoned my order that never got built.
At least my sales man was honest and forthcoming throughout the process. From what I have read that is very rare.
To be fair all the brands went through the same problems and some even worse as many people bashed GM and decided to switch brands only to find that other brands were having just as many problems or even worse.
I do believe things have improved now and hopefully you won’t have as many problems. Good luck.
February 1, 2023 at 7:15 am #744777
Dandy Dan, thanks for all the valuable input. One question you said that you received an order number as soon as you placed an order but that I was right, that I do not have an order number until the build process starts.
So, is what you’re saying is that the dealer can give me an order number but in reality, do not really have an order until the build starts, just an assigned order number?
February 1, 2023 at 7:45 am #744778
Yes, that is correct, until GM accepts the order and assigns a build date all you have is an order #.
Once GM accepts the order and begins assigning the production status codes your dealer can access those codes to see where your build is in the process and at some point will assign a delivery date.
Be aware that this can be a fluid process and codes and dates can change along the way.
February 1, 2023 at 11:05 am #744820
Thank you both for sharing your experiences with ordering from the factory. I have been extremely anxious over receiving my new Colorado with this all in mind I am more prepared and have more information then what the dealership gave me. It has been a week since I have ordered the truck, do I wait a month or 5 to 6 weeks to contact my dealership to see the progress of the build? Do you think they have an order # for me now? Thank you.
February 1, 2023 at 11:59 am #744892
Your dealer should have an order # available shortly after placing the order.
I see your dealer gave you a turnaround time of 6-8 weeks. Not sure what he means by turnaround time?
Hopefully that means time from order to delivery.
As said before….. until GM accepts the order there is nothing to track. I would give the dealer a month before asking about tracking the build. Once the order is accepted and a build date is assigned the dealer can track the progress through the GM Vinview system.
February 1, 2023 at 3:30 pm #744938
Still interesting…I went to the dealer again today (after ordering on January 18) and the dealer once again told me there is no order number until the truck is actually being built.
So I asked him if, hypothetically, he ordered 20 vehicles and then a few weeks later wanted to check on the status of one – how could he contact GM requesting that information if he didn’t have an order number to refer to? He had no answer.
February 1, 2023 at 3:51 pm #744939
Ok, that makes sense. Yes my dealer gave me 6 to 8 weeks “turnaround time” from order date to delivery. I am hopeful that GM can crank these trucks out make that date (March 22nd *8weeks) . However in the world we live in today is full of delays and I would not be surprised to see that date pushed weeks if not months. If that is the case I would be disappointed, but in the end I will be getting exactly what I have wanted. What do you think of the new Colorados’? This will be my first truck, so far everything I have researched about them show me that it will be a outstanding truck in the mid-size market. Like I said previously I ordered the Trail Boss trim, I have no regrets. It has all the features that I need. I have one complaint about it, is the headlights which are Halogens. It is crazy to me that we are in 2023 now and this now ancient technology is thrown into a $47,000 truck. I already know the reasons why, they do this to up sell you to the higher trims like the Z71. Is it that big of deal, probably not. If I really want to I could replace them years down the line when aftermarket headlights are available. Overall, I am extremely happy with my decision, now I just have to wait. Thanks.
February 1, 2023 at 4:48 pm #744955
That was a good question you asked the dealer. I am not surprised he had no answer. That should give you a clue as to his character.
From what I have read on these forums most dealers can be very elusive about the ordering process and some are outright dishonest.
It is also possible that GM has changed their policy and advised dealers not to give out order numbers due to problems over the last two years and being overwhelmed by the large volume of customer requests for tracking of vehicles being built. I would be curious to know if others are getting their order #’s after ordering? You can go to GM.com and find the chat button to request info directly from GM but I also read many were given false information from GM as well.
I don’t know, just guessing and giving your dealer the benefit of doubt. More likely he is just being elusive with you.
FYI am am not affiliated with GM or any auto business. I am just another customer that went through the ordering process when the s**t was hitting the fan last year with supply chain issues affecting everything and had to educate myself on the whole process to try and understand why my truck was taking so many months to be built and ultimately never was even after reordering an 2023 model.
I only hope things are better now!
February 1, 2023 at 5:20 pm #744999
I do hope you get the truck you want in a timely manner. I relented, after 7 months, and bought a truck off the lot, that my dealer called me about, that another customer ordered and backed out on. Fortunately for me it was an even nicer truck than I ordered and the dealer made me an offer I couldn’t refuse because I waited so long.
I don’t know anything about the Colorado’s other than a lot of people seem to like them. I focused all my research on the 2500 HD’s as I wanted to upgrade from the 1500’s to be able to haul a larger travel trailer.
I have been a GM guy for many years and owned more Chevy trucks than I can remember and a few Cadillacs also along with several Chevy model cars. FYI I am over 70 yrs. old.
My current opinion is that I would not buy another newer 1500 truck due to the quality of manufacture has gone down significantly.
The 2500 and larger trucks are just built better as they are intended more for the commercial market and the current 6.6 gas engine is built with time tested pushrod V8 technology that has a proven track record.
FYI my previous 2021 2500HD, that I traded in on the 2022, had halogen headlights on the Custom trim level. I was able to find replacement LED lamps that replaced the original ones for less than $150.00 without having to replace the entire assembly.
You might want to look into that. I found a lot of info on them on YT and Google.
February 14, 2023 at 10:35 am #746875
DandyDan, your experience has been really helpful with this process – it is new to me.
One question: I got my order number and went to chevrolet.com support and got the chat bot. I entered my order number and was told that GM has my order but hasn’t “accepted” it yet. What has to happen to make them “accept” it? And how does anyone expedite the “acceptance” process?
Seems odd, you’d think orders would be pushed out in a rank order based on order date.
February 16, 2023 at 6:43 am #747315
I can’t take credit for this
Allocations – The number of a particular vehicle model a dealer is assigned by GM.
Consensus – The planning and forecasting of vehicles between the dealer and GM. A quantity of vehicles that a dealer requests for a given production period from GM. Based on GM data and constraints they may or may not receive the amount requested.
Constraints – Items that are unavailable for ordering due to plant or supplier issues. This could be a certain option or an entire model of vehicle.
Event code – The status that indicates a certain point in the life cycle of a vechicle.
GM OrderWORKBENCH – The website used for ordering GM vehicles.
Final Allocation by Week Report – This report shows a dealer’s final allocation quantities for the specified production period.
Pass 1 – The preliminary pass of the vehicle order process which looks at only the quantity of preliminary orders that equals the lower of a dealer’s allocation quantity and desired quantity.
PDI – Pre-Delivery Inspection
Preferenced – Order has been sent to one of the GM production management systems
Preliminary order – A vehicle order that has been submitted to GM through the OrderWORKBENCH system. It would have successfully gone through Pass One. These orders have an Event Code of 1100 (Preliminary Order Accepted)
Priority number – Indicates the dealer’s preference for the placement of a preliminary order. The lower the number the higher the priority. A sold order defaults to a priority of 1, stock orders default to a priority of 99. Priority 0 means that the dealer does not want GM to place the order. The dealer can change these numbers as needed.
Sold order – A preliminary order that is placed for a customer
TPP – Target Production Period – The date range used in order to define the effective period for a marketing or allocation constraint. Also the period when a specified number of vehicles is scheduled to be produced, typically a 1-2 week period.
TPW – Target Production Week – The week in which the specified vehicle is expected to be built.
How it all works:
Dealer puts in for requested quantities of different model groups
Dealer allocation quantity changes from “production consensus” to “final allocation” after GM resolves any variances between the approved production volumes and production consensus quantities (needs some verification on the days referenced below)
Final Allocation by Week Report is released mid month on Wednesday
Report shows allocations by week for 2 week timeframe
Allocations are assigned on Thursday each week
Dealers have until the following Tuesday to resolve constraint issues before orders are pulled
Order is configured in GM OrderWORKBENCH
Customer information is assigned to order
Order is checked for constraints
Order number is generated
By default the sold order is given priority number of 1
After consensus and dealer receives allocation they can apply it to an order
If there are no constraints it will be preferenced
If no action is taken the system will pull the lowest priority number order (1-99)
If multiple orders are at the same priority number it will pull the oldest order first (need verification)
As long as there are no constraints it will be preferenced
If there are constraints the dealer would have to either re-configure the order or allow a non-constrained order through
Order is eventually run through Pass 2, 3 and possibly a 4th optional one that can be used and GM may also use
February 16, 2023 at 7:50 am #747317
Gundog just posted a pretty good summary of the process. According to him the order # is not generated until GM is ready to accept the order. Things may have changed since I placed my order, over a year ago. All I can tell you is that I got an order #, from my dealer, right after placing the order. My order remained at event code 1100 for many months and never got accepted for a build date due to lack of allocation and constraints on available parts. I believe it was Sept. of 22 I was told that due to to constraints my truck would not be built in 22 and I had to reorder for a 23 if I still wanted the truck, so I did. About a month later is when my dealer called about another truck that was ordered and abandoned by the customer so I ended up buying that one and canceling the order that never got built.
Bottom line is there is nothing you or anyone can do to expedite the process.
It all comes down to: Your dealer must have allocation and GM must have all the parts, in stock, for your particular build, (no constraints) before it gets assigned a build date.
Your customer experience depends a lot on how much information your dealer is willing to divulge. From what I have read most dealers are reluctant to talk about allocation because if they told you up front that they took your order without having allocation and where you are in the line of customers waiting for allocation, they wouldn’t sell as many cars.
February 18, 2023 at 4:46 pm #747719
Gundog, what an explanation – the details on your post makes the process and “production vernacular” clear.
DandyDan, all your posts have also helped me understand the ins and outs of my first production order vehicle. I think you nailed it – dealer allocation and GM’s stock supply are huge players in my truck’s production.
Thank you both for taking the time to help me out. I’m going to ask the dealer if he has allocation and see what he says. I’ll post back here soon.
February 26, 2023 at 8:35 pm #748924
Great information Gundog!
Question, what happens after build?
I’ve had a Blazer built in Mexico 1/27 that apparently as of at least 2/22 is still sitting in a staging lot in Texas.
Wondering when it may eventually make it to my dealership in Missouri
February 28, 2023 at 11:37 am #749226
kovach, I am in the same situation. My truck was built in Mexico 10/18/ 22, sat there until 1/3/22, then moved by rail to Shreveport, LA and arrived 1/11/23. Through my research, storage yards hold vehicles for up to 30 days free of charge to the automakers and anything beyond that, they can charge a storage fee of around $35/ day. Hopefully the automakers clamp down on this…My truck is still in Louisiana and today is 2/28/23…Multiply that by the thousands of sitting vehicles sitting in storage lots across the country, then the long delays start to make sense.
February 28, 2023 at 12:15 pm #749237
February 28, 2023 at 5:15 pm #749297
Kovach and Tony, you’re scaring me. That’s an unbelievable amount of time to be waiting.
I ust spoke to my dealer last Friday and he told me GM hasn’t even accepted my Colorado order yet…I placed it January 19. He said the 4-wheel drive transmission is the hold up for the 2023 Colorado.
I understand that things take time and that GM is a huge industrial machine, but I never ever heard stories of delayed or almost year-long orders like this. It’s just so frustrating.
I’m going to keep my cool until I start seeing some 2023 Colorado’s driving around. If that happens….well, let me start counting to ten!
February 28, 2023 at 5:42 pm #749306
Well good news, picked my vehicle up today!
February 28, 2023 at 10:08 pm #749320
I’ve had a similar experience to several on these forums. Ordered a single cab, long bed in May of ’22. Order was never accepted and got an email from GM in August of ’22 letting me know that my order could not be fulfilled. They included a $3k credit to apply to a new order or one on the lot (expired 1/1/23).
I contacted my dealer and he was confused, didn’t understand what email I had received, so I forwarded the email. Dealer tells me that it just meant we need to resubmit the order for a ’23 MY. OK, so we did that and here I sit with the order still not being accepted.
At one point, my dealer put the blame on GM saying they aren’t building any single cabs right now. I know the single cab is rarer these days but it’s what makes sense for me and they offer it. I don’t know if my dealer is being straight with me or if they sold me on something knowing they lacked the allocation. I had a different dealer tell me straight up that he wouldn’t order the single cab because the margins are too thin on the WT trim.
Very frustrating process, has anybody else placed an order for a single cab? I can confirm that I was given an order number on the original order as well as the re-order without either being accepted by GM, but agreed that the process could have changed since this summer.
March 1, 2023 at 1:05 pm #749406
Longbeds, My truck is a Regular Cab and it is built… They just aren’t shipping it. The Crew cabs are showing up on a regular basis.
March 1, 2023 at 9:02 am #749349
I placed my order for a ’23 5.3L Trail Boss on 10/27/22. On the order confirmation, I was given a 6-character order #. You can use this order number to track the status using the online chat function on the Chevrolet website. My order wasn’t accepted by GM until 12/20/22. On 1/10/23 I was given a TPW of 2/6/23. As of 2/16/23, my truck has been built but is awaiting being loaded onto the train per the update I was given on 2/27/23. I was told delivery could take place about a month after TPW, but could also be up to 3 months. I’ve just told myself it will get here when it gets here.
March 1, 2023 at 9:31 am #749352
I ordered a 2024 trax the other day. was given an order number. terrified of how long it will take after reading all these horror stories!!! who knows if and when GM will even accept the order
March 1, 2023 at 4:46 pm #749455
Hey TonyD interesting to hear, when did you order? I could understand if GM saves up orders of a specific type before doing a production run, for efficiencies. Especially if it’s a rarer type. What engine did you select?
Is anybody concerned about these vehicles that have been built but sitting waiting to ship for months on end? Makes me think it’s not a terrible thing my order hasn’t been accepted if it’s just going to rot waiting for shipping.
March 2, 2023 at 12:51 pm #749632
Longbeds, My first order was in April (2022) I had to change it as soon as the system would let me to a 2023 in July and it took a while to be accepted… It’s a 5.3. Built October 18th.
March 1, 2023 at 4:54 pm #749463
March 2, 2023 at 4:45 pm #749678
Hello everyone, I have an update on my order for a new 2023 Chevrolet Colorado Trail Boss. I put down the deposit at my dealer on January 25th, 2023. Today I contacted my sales representative and he gave me the order number and told me that GM has accepted my order through production control and is in line for assembly. So far I have yet to see a TPW which tells me that I will definitely be waiting a while. How long did it take for you guys to receive your TPW? I am already at week 5 when the dealership has told me 6 to 8 weeks “turnaround time” at this point I am not surprised. Dealerships will tell you anything to make a sale. It doesn’t make it any easier that is for sure. The frustrating part of this entire situation is the lack of information we are given in this process especially from the dealership. Which is why were all here in the forums. Like some of you already said it will get here when it gets here. The chat bot on Chevrolet’s website is helpful to use and keep up with your vehicle instead of going through your dealer. There is also a form that you can fill out to receive updates through email. https://www.chevrolet.com/order-notifications-form
- This reply was modified 3 months ago by J_Nerdllaw.
March 2, 2023 at 9:22 pm #749731
TonyD, same as me then with the 5.3. I wonder if this is due to the allocation system and my dealer lacks an allocation.
Cessna172, then maybe I’m overthinking it. Happy to be wrong. Doesn’t matter I suppose since my order hasn’t been accepted.
J_Nerdllaw, I think I read that GM was pausing pickup production for two weeks in March. I’m assuming because demand is dropping off, but can’t remember if that included Colorados or not. Was disappointing to read considering all the posts of people waiting on orders.
March 6, 2023 at 1:07 pm #750235
Longbeds, The production pause was only affecting the Fort Wayne plant and didn’t start until later this month I thought. Or at least that’s what I read last week.
J_Nerdllaw, did you receive the actual confirmation of GM accepting your order? I was told 6-12 weeks wait time, but I assumed it was from order acceptance. It was nearly 2 months before my order was accepted so I started the wait time at acceptance date. Today starts my 11th week of waiting & I was told earlier this morning my truck is still waiting to be loaded onto the rail car. Once your vehicle is produced, the chat bot on the Chevy site becomes worthless as it will tell you to check with your dealer on delivery status. This will be the 5th vehicle I’ve purchased from my dealer & they have been very informative during this wait time. It helps too that I have a good friend who works for the dealer I ordered from & he has told me from the very beginning they are fighting issues with logistics.
- This reply was modified 2 months, 4 weeks ago by frankthetank.
March 6, 2023 at 8:58 pm #750294
Frankthetank, I believe I did recieve actual confirmation from GM from what my dealer has told me and the from tracking it online. Both have said my order has been accepted by GM and is moving forward in the production proccess. My best guess they recongized my order and are preparing to allocate the parts nesscary to bulid it. Hopefully I will get an update soon once it hits the production line. I was told 6 to 8 weeks, I going to hit week 6 in a couple days and the truck hasnt even been bulid yet. I had a feeling the chat bot was going to become useless after a while, thanks for the heads up. I hope you get your truck soon!
March 7, 2023 at 5:19 am #750295
J_Nerdllaw, I’m jealous you got your acceptance that fast! Just curious, which options did you choose? I currently have a 2020 5.3L TB LT & I wanted the technology upgrade that the 2023 offered + the multiflex tailgate. I ordered basically the same truck as I have now, just different exterior color. I had been looking around locally for a 5.3L TB with the options I wanted & seemed like it would have everything minus the premium package that included leather. There are a LOT of 2.7s & 5.3s sitting around but I didn’t want a 2.7 and didn’t want cloth seats. So I figured some of the delays I was seeing was just due to options.
March 7, 2023 at 6:28 am #750305
Update: I just checked with the chatbot on Chevrolet.com today and was told that my order still has not been accepted by GM.
I placed the order on January 19th and it was canceled on February 16th, after which the dealer was asked by GM to submit another “ROF” or something like that. That gave me a new order number.
So, for me, the order has gone just about 7 weeks now without being accepted. Getting punch weary….
March 7, 2023 at 7:35 am #750316
Frankthetank, I ordered the 2023 Colorado TB, not the sliverado. Yeah do not get the 2.7…if possible I would recommend the 6.2L if you can get one, my family has the a 2022 TB with the 6.2 it hauls. Never downgrade from what you already have. Good luck!
Digirolad, that sucks I can’t imagine why they would cancel your order like that. Hopefully more inventory will be available soon and you might be able to find one you like sooner then ordering directly. Good luck!
March 8, 2023 at 8:06 pm #750657
Good car, my acquaintance also has a Colorado TB 22 year old.
March 14, 2023 at 7:39 am #751434
No update on my truck as of 3/14. I guess it’s still waiting down at Silao 🙁
March 19, 2023 at 3:52 pm #752345
New video talking about the EPA results delaying the shipment of the 2.7l TP and HO models for ’23 Colorado and all Canyons.
- This reply was modified 2 months, 2 weeks ago by jroger0707.
- This reply was modified 2 months, 2 weeks ago by jroger0707.
March 21, 2023 at 4:09 pm #752672
Good news. My truck is at the final destination before the Dealership. It was supposed to arrive today, but it was a no show.
April 19, 2023 at 4:20 pm #757212
That’s awesome TonyD! I’m coming up on a year since I placed my initial order. Still hasn’t been accepted by GM for production. I think it’s time to throw in the towel. Might have to take a look at a competitor manufacturer. News all says supply chains are sorted out, GM just halted production at two facilities because demand is falling off, kind of makes me question the vehicle if this is how the rest of the business runs.
April 21, 2023 at 3:51 pm #757570
Thanks Longbeds. I’m still waiting for when they will buff it out. When it came off the truck, it was filthy from all of the sitting in Silao and Shreveport. there are swirls in the paint from some idiot trying to wipe it.
April 20, 2023 at 9:34 am #757258
My order had been produced 2/16/23 & has been sitting down in Silao ever since with no movement. On 4/10, I found a truck locally that had all but 1 of the options I ordered. I ended up purchasing it instead of continuing to wait. My order must have gotten stuck in some sort of quality control issue or GM logistics really are horribly messed up still.
April 23, 2023 at 5:25 pm #757673
Oof TonyD on the paint. GM sure is good a messing up this final leg of the vehicle order. When I last talked to my dealer he told me that GM is really pushing the 4 cyl on the WT pickups. I look at the output on them and it’s obviously comparable but if I’m getting that small of an engine I would want the fuel efficiency to be significantly higher than the V8. Admittedly I don’t understand the vehicle manufacturing process but it seems like reinventing the wheel a bit with that small engine. The dealer also told me if I don’t go elsewhere we’re probably looking at a 2024 model year build now.
April 24, 2023 at 1:50 pm #757809
Yes. I received my truck during “Truck Month” and there were no incentives for anything but the 4 cyl, so I got basically nothing from the dealership. They only had incentives on the higher end stuff ( their inventory )and the 4 bangers.
April 25, 2023 at 8:47 am #757916
Update: The GM Chat Bot said my Z71 Colorado has a TPW for this week (April 24). Dealer confirmed the same. I still don’t know when it will get here…not assuming anything but I hope it’s within a month.
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