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MyLink / iPhone "Try Again" Issue

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    • #51579
      MichaelBobby
      Participant

      Hey everybody!

      I have a 2013 Cruze and overall, the car has been OK so far. There have been a handful of MyLink issues that folks across the web seem to be complaining about, but it’s been tolerable enough (pretty good, on most occasions) so it hasn’t been too much concern.

      Recently, out of nowhere, I received a “Please Try Again” message after plugging in my phone through the USB port, which is the way I always listen to music in my car. This didn’t come after purchasing a new phone, changing cables or updating the phone’s iOS. I tried power cycling the vehicle, changing USB cables (I’m using the official Apple cord), restoring my phone to factory settings and everything else, but nothing seems to work.

      I know that I can listen to my phone through the AUX cable, but this is a bit of inconvenience and, truthfully, I’m not getting the full value out of the MyLink system that I paid for.

      Does anybody have any tips to resolve this issue, or has anybody else experienced this? I’ve seen this referenced a few places online, but nobody has ever posted a solution. The GM Infotainment line had great customer service, but they didn’t seem to have any solution. Any help is much appreciated. Thank you!

    • #51593
      Vic1212
      Participant

      Have you tried a different cable?

    • #51595
      MichaelBobby
      Participant

      Hey Vic, thanks for the reply.

      Yes, I have tried a different cable. Also an official Apple USB cord. I’m at a loss for what the issue might be…

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