July 4, 2022 at 6:20 am #713135
Letter to McGee Buick
I made an appointment a couple of weeks ago for an oil change & to have a recall (#A212335472) done. The appointment was for 9am. I arrived at 8:27. Your invoice #25420 verifies the times. The vehicle was immediately taken into the garage. Over 2 hours later I was told that the oil change was done (2 hours to do an oil change?) but the new jack is NOT available. The service writer says they don’t know when or if they will ever get the new jacks. But they did remove the questionable jack for my safety. Now I have NO jack nor do I feel my safety is better. I understand life at a dealership, after having been in the automotive retail industry for 25 years, can be hectic. Communication between the service writers and the customers could be better. In this case the customer, me, was in the waiting area for over 2 hours. In the end, I am not mad at the length of the service visit. A bit disappointed but not mad. What does upset me immensely is the handling if the recall. I received 2 notices. I made an appointment weeks in advance. I waited for hours at the dealership. And the recall isn’t done. They don’t know when or even if it will ever be done. Good job McGee Buick. I like the product but not the service.
A fractured jack can cause the vehicle to collapse, increasing the risk of injury.
General Motors, LLC. (GM) is recalling certain 2020-2022 Buick Encore GX and 2021-2022 Chevrolet Trailblazer vehicles. The emergency jack, if not positioned as directed in the vehicle owner’s manual, can fracture while in use.
What should you do:
Dealers will replace the jack, free of charge. Interim owner notification letters informing owner of the safety risk are expected to be mailed July 26, 2021. A second notice will be mailed once remedy parts become available. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is A212335470.
For more information:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.nhtsa.gov.
NHTSA CAMPAIGN ID Number: 21V440000
Potential Number of Units Affected: 135400
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