Intellilink freezing issues

I can get you help for this issue. If you would like I can contact infotainment for you and have them instruct on what steps need to be taken to fix this issue. Just private message me your vehicle identification number (VIN). Thanks

Jessica L.
GMC Customer Care

Hi, I have a 2013 Terrain and I am experiencing a problem with the Intellilink freezing. It seems to happen after making a Bluetooth call sometimes. Once the screen freezes I can’t do anything. Not even turn it off. Can anyone give me any suggestions?

I am having the same problems with my new Acadia. It is going to dealership tomorrow, but I am going on vacation next weekend and hope it is fixed. It has not worked right since I bought it two weeks ago.

I have a new Acadia. The intellilink will not recognize my apple iPhone 4s or 5. Any news on this issue?

@_NoAverageMom, @szsteele and @ma2lpn– any updates on your issues? Were your dealers able to fix the freezing issues.

@pierce2013 in what way does IntelliLink not recognize your iPhone? During Bluetooth pairing or via USB when playing media?

I have a 2014 Terrain which freezes a couple times a week.Has been in a couple times for a fix,one time while it was in the freeze mode.It still does it on a regular basis.Frustrating to say the least.Tom

Hey I need help, I have a 2017 GMC Terrain and I am having the same issues with my intellilink stereo freezing, also my stereo will not shut off, even if the car is off the intellilink stereo is still on, I had to disconnect my battery just for the stereo to reset and power down. I went and looked to see if I had an update and every time I click on check for updates and I get a message saying please insert usb driver, I am getting really frustrated, I called a gmc dealership and a person that worked there for 5 years has never heard of an update or usb driver. Please can someone help me