November 3, 2011 at 3:45 pm #38213
My Mustang-owning frenemy has been touting the fact that he doesn’t have to pay a dime to get directions, 911 response, and other services like stocks, sports, and weather updates through his SYNC setup… which got me thinking – why doesn’t GM just include a three-year OnStar subscription in most vehicle prices? Maybe not for the low-cost Sonic or Spark, where the low price is key… but on Cruze, Malibu, Impala, Equinox, and everything else, especially Buick and Caddy… why not?
November 3, 2011 at 3:58 pm #38499
Well, your friend is partially correct. SYNC services is complimentary for three years.
After that, Ford vehicle owners can purchase a new 1-year subscription for $60, which includes 20 Operator Assist sessions. Owners of Lincoln vehicles can purchase a new 1-year subscription for $199, which unlimited Operator Assist sessions.
For the sake of comparison, OnStar Directions and Connections is $30 a month — $360 a year. The annual pre-pay plan is $300 a year. Obviously, OnStar is much more than the $60 a year (for Ford owners) and more than the $199 a year (for Lincoln owners).
That said, it’s not the same level or quality of service. Having used both, OnStar is way better since it’s more intuitive, and more integrated with the vehicle. SYNC now has the live operator feature too, but it’s also not as good as OnStar, since it’s a 3rd party provider. My question is whether people will actually be able to tell the difference… or care about it.
So — OnStar is more expensive, but it’s also better. I think it’s more than possible to include it as part of the vehicle price on the more expensive vehicles. And buyers of lower-priced cars should have the ability (through GM/Ally) to fold the price of OnStar into the price of their purchase/lease.
November 4, 2011 at 10:58 pm #38503
Well put Alex. I played around with the friend’s Stang today – he gave me the keys for the week while he’s away. I gotta say, it’s a very good pony car… but the SYNC Services is not even close to OnStar – like you said in integration or intuitiveness. And SYNC live operator is a joke – at least for now. I think they launched it recently, so it will most likely improve.
But the price of OnStar is what gets me. SYNC Services is free for three freacking years!!! Why can’t OnStar be as well?
November 27, 2011 at 4:27 pm #38589
It should be free the life of the loan if the loan is with GMAC. 3 years or 36K as with warranty. Now if say one buys a GM extended warranty it should go as long as thats valid. I can say that not one person in my family ever renewed onstar once the 90 day (or what ever) was over.
November 27, 2011 at 4:50 pm #38590
@RJlON Which is unfortunate, since OnStar — for me at least — is indispensable. I could live without it, but the benefits and features are worth the $30 monthly cost (even less if you pre-pay for more).
I wouldn’t tie the term to the loan (since some pay cash and a large amount of Chevys are financed through AmeriCredit/GM Financial)… but I would make it free for the bumper-to-bumper warranty period of the vehicle.
Doing so, however, would put them at a disadvantage — since it will most likely result in a slight increase in price… unless they found a way to subsidize it…
November 27, 2011 at 5:00 pm #38592
I know I have no want or use for it …..
November 27, 2011 at 5:10 pm #38594
Loan, warranty or how ever. I don’t find it worth paying extra for so it would have to be a factory delete for me. You know like factory delete of radios in days past.
November 27, 2011 at 5:10 pm #38595
Welcome to the forum @RJlON!
My wife’s best friend was in a wreck recently in the middle of 1 in Alaska. Knocked unconscious by an asshole drunk driver in her Torrent. The only thing that saved her was OnStar. She obviously couldn’t reach for the phone, so OnStar dispatched an ambulance and 2 troopers to the scene. Customer for life.
November 27, 2011 at 5:12 pm #38597
To each his own, I guess. Other than the safety features, I also love the RemoteLink app. The best!
There are also several innovations that OnStar is currently working on related to location in the app. I can’t wait for an announcement 🙂
November 27, 2011 at 5:15 pm #38598
Thanks for the welcome ……..
I’m not saying it’s not a usefull tool to some maybe a usefull tool for many. I fully understand how on-star works and still find I have no need for it.
April 14, 2013 at 12:16 pm #41206
Took wife to emergency room, she hit the door lock, locked it with the engine running. Security officers wanted to call a wrecker, I told them I could unlock it, called OnStar, operator unlocked it. Officers had never seen that before. I think I saved enough then to pay for OnStar for quite a while!! 😉
January 4, 2014 at 1:03 pm #51398
March 27, 2014 at 9:44 pm #56342
How can i get on star add to my 2010 equinox? Is it possible?
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