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Here’s my order number. Where is my truck?

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    • December 11, 2012 at 4:12 pm #38352
      sam
      Participant

      My order number is QRXGZC ordered from Indiana. My dealer says my truck was to be transported last Friday (12/7/2012) It’s now Tuesday 4P.M. (12/11/2012). Still not at dealership. I guess my question is can anybody tell me my production code is now. And is there any way to trace the progress if it is on the road or estamate time of delivery? Dealer just says he’ll call when it arrives. I know I’m becoming a pain in the a$$, but I fell I’ve been left in the dark. But I do want to thank all of you that have been putting up with me and given me some neet web sites to check out!

    • December 11, 2012 at 4:51 pm #40907
      CraigInIndy
      Participant

      Sam, it’s in the hands of the transport company. Your dealer has no control over where that transporter goes on the way to Lebanon. The dealer wants it to arrive just as much as you do, the salesman wants to get his commission just as badly as you want your truck.

    • December 11, 2012 at 5:55 pm #40908
      sam
      Participant

      I guess my question is– has it even shipped yet? Dealer tells me it was shipped on Friday, but someone on here checked for me on Saturday and said it was still waiting for transportation (code 4B00). Someone on here said dually’s have to be loaded on transport truck last because of size. Which I would think would have to be unloaded 1st. With that assumption (yes I know what assumption means), How fast is the driver driving the 350 miles assuming dealer was right in saying it was shipped Friday. GM there has to be a better way. I ordered something on the web one time and after they notified me by e-mail it had been shipped they gave me a web site that showed a pic of the United States and showed a little truck and where it was on route to my house. I knew within 45 minutes of arival time. Now they provided this service with a profit of probally less than $100 profit. How much profit is GM making off of a $60,000 truck? Is customer servise becoming a thing of the past?

    • December 12, 2012 at 8:38 am #40911
      CraigInIndy
      Participant

      Obviously it wasn’t shipped on Friday.

    • December 12, 2012 at 9:02 am #40912
      GM_Customer_Svc
      Participant

      sam,

      I would like to research this further for you by setting up a case with GM customer service. Please send me your first and last name, address, phone number, and involved dealership name to my inbox.

      Brandon
      GM Customer Service

    • December 12, 2012 at 9:48 am #40913
      sam
      Participant

      GM Customer_Svc–I wasn’t sure how to send to your inbox. I tried, but if you didn’t get it, let me know.

    • December 12, 2012 at 11:41 am #40914
      GM_Customer_Svc
      Participant

      sam,

      I received the information, but I also sent you a message to your inbox with the reply back. It should be in your “inbox” tab at the top of the screen.

      Brandon
      GM Customer Service

    • December 14, 2012 at 8:00 am #40918
      Z15
      Participant

      Haven’t heard from Sam in a few days, must have received his truck….

    • December 15, 2012 at 1:12 pm #40919
      Alex Luft
      Keymaster

      Sam — any way you can avoid starting a new discussion for this next time? Would have fit very well into the original thread:
      http://gmauthority.com/forum/discussion/180/production-code-placed-order

      Alex

    • December 18, 2012 at 12:21 pm #40927
      RjION
      Participant

      “Haven’t heard from Sam in a few days, must have received his truck…. “

      or maybe he picked up some cheese.

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