August 25, 2016 at 6:29 pm #137428
On 6/22 I placed an order for a crystal red tint coat sierra hd double cab sb slt dura max diesel. I asked the dealer if it was to late to order and they stated it was not. I gave them a deposit and the order was placed (TNSFCO). gm accepted the order just after the 4th of july and thats where it has sat since then. My dealer now tells me it will more than likely die there and did not know the reason why thought maybe it was the diesel because gm was pushing them to the crew cabs. This is very bad customer service if GM would just cancel the order I could move on and either try to find something close on a lot even if its a distance or decide to order a 2017 but the dealer has already warned me about ordering a double cab with a diesel. not many double cab slt’s on the lot with a diesel.
September 4, 2016 at 1:24 pm #138317
@brianm1616 I feel your pain in this. What you’re describing doesn’t happen that often, but it does happen. I think that the problem is two-fold:
1. The push for the Duramax Diesel to be in more Crew Cabs, and
2. The transition to the 2017 GMC Sierra HD, which will have various updates (as outlined at the following link):
At the end of the day, your dealer needs to discuss this situation with their GM rep (Buick-GMC District Sales Manager) and get it figured out for you. Do you know if that’s something they have tried already?
September 5, 2016 at 7:37 pm #138416
Thank You Alex my issue is gm won’t cancel the order it’s just sits in accepted the dealer told me last week to start thinking 2017 and crew cab for a diesel which is very disappointing . I don’t want to get a new truck with a new design engine in its first year but the process has strung me along so finding a compromise on a lot somewhere is getting difficult as inventory drops. GM ‘s bad order process and poor customer service sure took the fun out of ordering a new vehicle. Maybe I should just keep my 2011.
October 6, 2016 at 6:49 am #141280
Do you have money down on the order? If not jut walk away….
My brother ordered a 2017 Sierra CC SLT with 6.2L loaded back in late Sept, as of this weds its still at 1100. All this time the dealer was telling him they cannot understand why it won’t move off 1100. They are blowing smoke at him because without an allocation to place the order, it will never move off of 1100.
PS – The dealer claimed the sold order was accepted by GM but my brother called GMC customer service last week who in turn called the dealer and found it was at 1100 and not accepted by GM after 5 order cycles (5 weeks). Also the dealer would not give my brother the order number, always said they would but never did. GM customer service got it out of the dealer.
Moral, don’t always believe the BS the dealer will tell you.
My brother found a loaded 2017 with all the options he wanted ‘in transit’ to a dealer 150 miles away. They called the dealer yesterday, the truck should be in next week, its available and they are driving over today to make a deal on it. His local dealer has not clue. He gave them a week to find a dealer trade and as of yesterday they were still looking all the while he found 5 within a 100 miles. Dealer suck, they lie to customers all the time.
Status 1100 – Order placed at dealer, won’t move unless dealer has an allocation to place an order.
October 6, 2016 at 7:04 am #141286
Dealers are under no obligation to disclose how many of their earned allocations are spoken for. As such, many dealers don’t disclose this information to the customer because if they did, you would probably walk right out the door.
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