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GMC, do the right thing.
I waited for nearly 4 months for my fully-loaded Denali 2015i to arrive. It finally did, on December 4th.
The day after (December 5th) while driving around we realized that the navigation wasn’t working. We drove down to the nearest dealership and they spent an hour on it (rebooting, updating, etc.) trying to get it working. No luck.
We had to leave and were told to come back when we could leave it a full day.
Three weeks later (still with no functioning navigation system) we were taking our first drive to the ski resorts as a family when all of a sudden water started leaking on us from the ceiling of the car. Water was coming in from both sides of the plastic console where the buttons for the sunroof, garage door, etc. are.
We immediately called our dealership and made an appointment for the following day.
After three days of the car being at the service department we finally got a phone call from service yesterday, that they had found the problem. The front antenna was to blame – it had been installed improperly and water had been leaking in through it. Once they got the water out, they were able to get the navigation system working.
I have a serious problem with taking ownership of this vehicle. Water damage is a pretty big deal in my book – and is likely to affect any other (or all?) computer systems in the car. Who knows what this will mean for the future of the vehicle, not to mention the worry that water is pooling somewhere and will cause mold to grow? I mean seriously, GMC! After paying $78,000 for my vehicle, do you really expect me to be OK with a “little” water damage?
Please get back to me.
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Mamajune,
If you have another problem, then bring it back in again. You had a problem and the problem was resolved. What else can be done. Now you are saying that what if this or what if that about things that have not happened yet, so what do you want done now exactly? Sometimes these things happen. These cars were built by people and people made machines, not by God who makes everything perfect every time.
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I completely disagree with you.
Water damage is a big problem. The extent of how far the water traveled is unknown at this point. It ruined the navigation – who can say what will go next? No one can say? Two years from now, wiring that got wet during this time could go – affecting any other system in the car.
My Denali is 3 weeks new. At this point, if I went to sell it, I would have to disclose the water damage and the resale of my Denali would be significantly lower than what I paid for it.
I purchased this vehicle to have a safe, reliable car for my family. I paid a premium for this, and am very upset that I have to be dealing with this now and probably in the future.
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Non functioning Navigation, I took my Yukon Denali to a GM Dealer because the GPS doesn’t work. They have had my vehicle for 11 days now & changed out the antennae and the new one doesn’t fit I’m told. They are looking for one in their inventory of new vehicles to see if it works or not. Looking at this forum it appears GM has a ongoing problem with these antennae’s. A lot of money $70k for a navigation system not to work.
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