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I would like to preface this with the fact that I have been a loyal Chevy/GM customer for YEARS. I was on my third Chevy and swore that I would never drive anything else. Unfortunately, that has all changed.
I have a 2008 Chevy Impala LTZ. 3 years ago, the engine needed to be replaced. I went to a Chevy dealership who found a remanufactured motor and put it in along with a 3 year, 100,000 mile warranty. Less than a month after I picked it up, it left me stranded. The dealership could never find the source of the issue and sent me on my way. Three weeks ago, as I was driving down the road, I lost all power, rpms fluctuated greatly until I pulled over. Pulled over, turned the engine off and then restarted it. I heard a terrible knocking in the engine and knew something bad had happened. I had the car towed back to the dealership who fixed it for a diagnoses. After a week and 1,200.00, we found out that a valve seat had fallen off, fallen into the engine and was smashed by the pistons, resulting in the need for a new engine.
We have been going back and forth, but because the car was 24 DAYS out of warranty, nobody is willing to fix it. The engine, which only has 22,000 miles on it since it was put on my car three years ago, theoretically should have lasted AT LEAST another 80,000 miles. I was on a conference call today with both GM and with the dealership. The service manager flat out said “This was a faulty GM part, this was a fluke, and should have never happened” The GM representative then explained that they will not be doing any thing to stand behind their product and that it is up to me to pay for a brand new engine. Yes. It is out of warranty. Again, by 24 DAYS, not months, not years, but days. Not even a month out of warranty and GM will not do a damn thing to help me.
As a billion dollar corporation, you would think GM would stand behind their product and their lifelong customers. Sad, really.
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This is the same stance any billion dollar company would take with regards to this issue. Firstly you purchased a remanufactured engine. There is a reason remanufactured engines are considerably less expensive, That block could have had 100,000 miles on it before the rebuild. Secondly, the warranty was up. A 3 year warranty is fairly standard warranty length. Whether the engine had died 10 years after the end of the warranty of 10 hours after, the warranty was over. Plain and simple.
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The original Post has to be a joke.
A used car.
a remanufactured engine.
remanufactured engine was past warranty.Go home man,
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The crazy thing is that this person believes 100% that the used vehicle they put a rebuilt engine into should be fixed OUT OF WARRANTY. The warranty is a “suggested” timeline. It’s a period of responsibility that NO COMPANY is flexible with. A billion dollar corporation doesn’t get to be a billion dollar corporation by just giving away free engines to anyone who asks.
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