Dim Low Beam headlights on SRX

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• This reply was modified 6 years, 2 months ago by camike.

I bought headlights from Bosilla which are a lot better

GM and the dealership have failed to try and correct the dim low beam problem. I had the strongest bulbs available replaced. This is a design issue and not a vehicle owner issues. Is anyone else afraid to drive at night or in the Rain? What has everyone else doing to get better lights? I can not afford to spend much.

We just (thought that we) got a great deal on a used 2012 Cadillac SRX with only 48k miles last month. Now that it is getting darker, I can also confirm that the low beams are terrible! They seem to point down the road, not at the road. They are also so dim that I can’t see 10 feet in front of the car. Forced to use brights most of the time and irritate other drivers. This is a HUGE safety hazard and I want to return the vehicle after reading all of the posts about the headlight issues. Driving in the rain, forget about it – totally useless!

• This reply was modified 5 years, 5 months ago by crh3675. Reason: missing word
• This reply was modified 5 years, 5 months ago by crh3675.

I have a 2015 Cadillac SRX and began to have issues with headlights which I found is a common problem. My wife has a 2013 SRX and had issues about a year ago and the dealership replaced hers. when I went to them with the issue with my SRX they would not do anything with replacing them since now there is a class action lawsuit. They advised me in November that I need to contact GM and establish a case number. I did that in November, but then never heard anything back. After a month or so, I decided to call GM again, to find out what could be done since i had heard nothing back. I was told by GM that the case was CLOSED!!! They told me that they closed the case because apparently they sent a letter to me, and because I did not respond to that letter, they closed it. I NEVER RECEIVED the letter.! When I told GM that I never got the letter, they said that some people were sent letters and ‘just sat on it’ so when they do not receive a response it is there policy to close the case. She would not reinstate the claim even though i told her I never got the letter and I am not responsible for the US Post Office. She was rather rude, and refused to do anything more. If I would not have called to check on this after about a month, I would never have known that there was anything sent to me. No phone call, email, letter….no nothing and then they decide to close the case and wash their hands of everything. My dealership also has been no help whatsoever. They tell me they will get back to me but i continually have chased them back and forth for the past couple of months and get nowhere. They also have put a specific hold on my extended warranty regarding the headlights because of this lawsuit that everyone on this topic is talking about since April 2019. I am 72 years old and now feel a bit unsafe driving at night with diminished headlight beams. GM closed a case without trying to resolve, put a specific hold on my warranty so the dealership wont do anything to fix the headlights, if I want new headlights I would have to pay for the out of my own pocket to the tune of about $1700 !!! This is regardless of where i would have them replaced either at a dealership or other car repair shop because they would get the OEM part from the dealership and because of the hold on my warranty…..I am stuck! How do you get any satisfaction from a class action lawsuit if GM closed the case when they should not have closed it???? Extremely disappointed and frustrated. Driving at night with diminished headlights is not safe. Would GM pay attention if there would be a major collision because of poor visibility?? Who would be responsible then??? They knew of this issue, honored replacement previously, and now are ignoring the entire situation by closing cases because they put trust in the US post office to deliver corespondents. Would be happy to hear a response from anyone that is having similar issues. This is an accident waiting to happen for anyone owning an SRX!!

Yeah, you are correct. GM knows about the problems but has refused to do the right thing and fix it. I did not get anything written or otherwise about the class action suit on the SRX. No help from the dealer, not even a reseal on the low beams. I can not drive it at night because you can not see. Virginia troopers will ticket you if you do not dim your lights from high beam because it causes problems with oncoming traffic. My 38 year old daughter will no drive or ride in it at night. It is a shame as I love the car handling and comfort but not enough to endanger my family. Depending on whether or not GM does the right thing, this may be my last GM product. At least Ford and Mercedes fixes their problems. I have notified my attorney just in case I have to drive it at night for some emergency and something happens. He has all the data on the class action and letters from others who are in the same boat as the rest of us……up that familiar creek without a paddle.

As of Feb 20, 2020, there is a new settlement on the headlight replacement on 2010-2015 SRX’s. Notices should be sent late February with claims to be filed by May 28, 2020. Reimbursement will be $800 per headlight. Higher amounts may be approved if customers have reasonable and supporting documentation. Settlement is being handled by Analytics Consulting at 1-888-305-1605.

This headlight issue is ongoing and the most ridiculous form of negligence I have ever seen. When I test drove my SRX I mentioned the dim headlights to the salesman and when I went back the next day to negotiate my purchase they assured me that the headlights had been checked out and were fine. I started a job last May where I commute 30 miles one way and that’s when I noticed how bad the lights were. I just hadn’t driven it at night that much before then. I even went to the optometrist thinking there was something severely wrong with my eyes. Nope! I have perfect vision and everything checked out great. I have ran off the road and nearly wrecked twice; once in the dark while it was raining and the other in the dark while it was snowing. Toward the end of the winter season I had cars honking at me thinking I only had parking lights on because my lights are so dim. I cannot even drive my car at night or close to dusk. In January, I received the letter from GM/Cadillac. Who has 1,600 or more dollars to put out up front for headlights on a car they just purchased? As soon as stimulus money came in late March or early April I went in search of headlights. Well, I was told by the Cadillac dealership that there was a national back order of the headlights that are supposed to fix the problem and I would have to go on a waiting list so they gave me a number to call GM. I called GM and spoke with someone who, not surprisingly, couldn’t understand a word I said but supposedly filed a claim. So folks, I’m paying for a car that I can only drive part-time, it’s dangerous, I’ve talked to 4 different car dealerships, parts stores and GM, and can’t get anything done. So frustrated I could spend every dime I have on another law suit!!!!!!!!!!! It’s hurting my soul to continue to pay for this sorry piece of crap vehicle.

I have paid for repairs and applied for the settlement reimbursement. Promise was the checks would be sent out around August 1, 2020. Today is 8/25 and my mailbox is empty. has anyone received the reimbursement per the the class action settlement?

Best of luck to every SRX owner trying to get this problem fixed with Cadillac’s Feb. ’20 offer “…in the interests of customer satisfaction to reimburse you for any prior out-of-pocket SRX low-beam headlamp, headlamp capsule or headlamp bulb replacement costs..” Others may have read this letter differently but to us – from the outset- it read like legalese for…in order to AVOID a class-action lawsuit over an issue we KNOW is a problem, we will offer SRX owners the opportunity to have the problem fixed – at their own expense, and we’ll make a half-hearted attempt to reimburse them for the repairs (and in doing so, we’ll get them to sign a release against any future claims resulting from this SAFETY ISSUE.) BUT, we’ll make it difficult if not impossible to fulfill the requirements for this reimbursement by:

1) making the window of opportunity very short (Feb. 28 – May 28, 2020)
2) doing this in the midst of a global pandemic, which may or may not have been a factor in that the needed replacement parts were unavailable – at least to the local dealers we contacted
3) later extending that eligibility window due to the unavailability of the needed parts but NOT similarly notifying SRX owners of the extension
4) not clearly instructing dealers how to process these cases. Upon receipt of the Feb. 28 letter we almost immediately (given the short time-frame allowed) contacted 2 of only 3 Cadillac dealers in our proximity – the one we purchased from said they would charge us the full $1600 allowable, plus tax (which we would have to absorb). Another local dealer said they would be happy to do the repairs within the allotted $1600, but we’d have to get in line with all their other customers awaiting the parts.
5) similarly not adequately instructing Analytics Consulting, the firm to whom they outsourced the processing of these reimbursement claims, on what would (and would not) be allowable under this “opportunity.” In our case, with the response from our local dealers (see #4 above) and the May 28 deadline looming, we asked Analytics’ representative if after-market replacement headlamp units (we were told headlamps were still unavailable through Cadillac dealers at that point) could be purchased by us and installed. Analytics confirmed that yes, that could be done, under the following conditions: the after-market headlamps had to be installed by an ASE-certified mechanic; the installation receipt or invoice had to specify “Customer provided headlamp units used in this repair”; the SRX owner had to submit receipts for both parts and the ASE-certified installation as part of the claim; the SRX owner could not file a claim for parts only (and presumably self-install) – they must submit both parts and labor receipts. And note, this exchange between Analytics and us is clearly documented in their system.
6) So, we purchased the headlamps online, one of the 2 local Cadillac dealers mentioned previously was happy to install them (for a relatively nominal labor charge, I might add) and they clearly indicated on their invoice that we had provided the headlamps for the repair (as Analytics said must be noted). In short, we did what Analytics expressly told us to do.
7) We submitted all the required paperwork as instructed by Analytics, mailing it on May 8. Whew!

So I’m sure you’ve already guessed the outcome. Cadillac sent us a “Notice of Claim Deficiency” dated Sept. 4 (i.e. almost 4 months after we mailed our paperwork) and said our claim was DEFICIENT because “We are unable to verify that the [sic] some or all of the repair receipts provided are for the eligible VIN identified on your Claim Form documentation because the documentation provided does not identify the VIN of the vehicle that received the repairs. To be eligible for reimbursement, please submit repair documentation containing the eligible VIN.”

For the record, the documentation we sent included the receipt for the online purchase of headlamp units (which would not, of course, have a VIN attached, no headlamps would) and the paid invoice from the Cadillac dealer that installed said parts, with the vehicle’s VIN clearly listed and the statement “Customer provided headlamp units used in this repair.” Follow-up calls to Analytics have confirmed they have our prior discussions documented in their system, but now they tell us that “aftermarket” parts means Cadillac accessories (since when are headlamps an accessory?) purchased through a Cadillac dealer. WHAT? Clearly the rules have changed since the spring, and calls to Cadillac’s owner customer service channels have been similarly frustrating. Their advice to us…hand-write our vehicle’s VIN on our receipt for the online headlamp purchase and resubmit the claim by the Oct. 4 deadline (4 months to process the claim, 1 mo. from the date of the letter to try to comply). But they admit our claim will almost assuredly again be rejected. And our prediction is that by the time that happens, we’ll be out of time altogether to take advantage of Cadillac’s generous offer “in the interests of customer satisfaction.”

In short, our SRX (which we dearly love and has been a great vehicle) now has beautifully bright headlamps, but we’re out of pocket the costs to make it safe to drive at night. Even more so, we now have such a bad attitude toward Cadillac that we’re unlikely to ever buy another after this debacle (assuming it won’t be resolved fairly). And we’ve made it a personal mission to share this story as broadly as possible in the hopes that other Cadillac SRX owners won’t be similarly penalized “in the interests of customer satisfaction.” SRX owners, consider yourself warned about this matter….

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I have a 2014 srx with the same problem my husband and I will not drive at night or when it is raining, I am so disappointed in GM. The first time I had to drive at night l went to dem my lights and it was as if l had no lights on it was totally dark l slammed on the brake and all most had a wreck, I put my light’s back on bright l know I blinded the other driver l am sorry for that, I am get rid of mine.. It looks like the government would make them fix the problem before someone gets killed.

Low beam headlights on my 2015 SRX are so dim, they do not show the road ahead and I am forced to drive with high beams. The class action lawsuit was dismissed, but Cadillac should offer some resolution to us for owning this vehicle. I would be happy to have LED’s but they’re illegal and there is no real solution at this time. My dealer is not sympathetic, but GM should assist with replacement housings or at least replacement bulbs.

Does anyone know how to obtain assistance with replacement or of a work around? This vehicle is unsafe at night.