November 14, 2014 at 7:56 am #76661
Has anyone else had problems with cracked dashes? I have a 2010 Tahoe 66,000 miles. My instrument panel is about to be split in half and the passenger side airbag is surrounded by smaller cracks. This is clearly UNSAFE. I refuse to let anyone sit in the passenger seat because I am afraid the airbag is not very stable. There are so many reports about this and GM refuses to acknowledge it. They want me to pay to replace it when it’s clearly a manufacturing problem! My next recourse will be contacting every news outlet that will listen. This is ridiculous. My next vehicle will NOT be a GM product.
November 26, 2014 at 1:29 pm #78202
GM Authority StaffModerator
@crackedtahoe yes, there are many reports of cracked dashes on the GMT900 SUVs. Here’s but one example:
When you say that GM “refuses to acknowledge it”, have you actually tried contacting Chevrolet customer service?
December 8, 2014 at 9:56 am #79508
Mr Cracked Tahoe, did you buy the Tahoe new ? If you did not buy it new, it could have been in an accident !
December 16, 2014 at 1:30 pm #80209
I am so frustrated!! I have a 2010 Tahoe LTZ with a dash that is cracked in two places. The dealership will not replace without me paying because it’s out of warranty. My tahoe is garage kept and well maintained. They are quick to dismiss complaints from their customers about their poor product. It is very disappointing the handling of this situation. I will never buy another GM/Chevrolet vehicle again!
December 16, 2014 at 1:42 pm #80213
I did buy my tahoe new at John Thorton Chevrolet in Lithia Springs Georgia. The same dealership that refuses to replace the dash without some payment from me.
GM knows this is a rampant issue and fails to take responsibility. This is a blatant lack of integrity and poor product quality that will impact the value of my vehicle and potentially the safety of myself as well as my loved ones.
This issue poses safety concerns regarding whether the airbag will be punctured or otherwise ineffective during deployment due to the sharp cracked edges of the dash as well as the potential for shards of cracked dash becoming projectiles causing injury to occupants during a collision.
December 27, 2014 at 12:54 am #81135
If my dash cracked, I would be upset too. But I wouldn’t let it change my loyalty to GM just because of that. How much does it cost to replace? $300?
It would take a lot more than a cracked dash GM won’t replace to make ME drive a FORD or DODGE!
March 27, 2016 at 11:14 am #124594
I have the cracked dash on the passenger side at the airbag on my 2010 silverado. GM Canada will not recognize that there is any problem, safety or workmanship. They basically shrugged me off and that was it. I have started a facebook page for owners of the vehicles from Canada with similar problems to discuss. There is a Facebook page going States side with well over 3000 members.
Just copy and paste the link below
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