May 23, 2021 at 6:46 am #655818
Chevrolet dealerships are the wrong place to service Corvettes, especially the C8 variety. The service advisors are courteous enough but ultimately tone deaf to the fact that Vette owners have an expensive halo vehicle and expect to be indulged and pampered. Compare BMW service to Chevrolet and you’ll be looking at an M car. GM needs to provide Red Carpet or Black Label or V Lane or some other corporate moniker for priority post sales care for America’s sports car. How about allowing Corvette maintenance to be done at Cadillac dealerships?
May 24, 2021 at 2:56 am #655833
You purchased a Chevrolet not a beamer or Cady. Chevy dealers are the only place for vette service because they have the specialized training and special service equipment to do so. If you need service take it back to the the Chevrolet dealer you purchased it from and they will handle it correctly for you.
May 27, 2021 at 8:38 pm #656597
As Corvette owner, I completely agree with @fviskovi. The Corvette service is horrible at my local dealer, and it’s a fairly major service operation, so it’s surprising how bad it is.
The problem is that dealers with high service volumes that aren’t managed well deliver horrendous customer experience. The brand is irrelevant, @ALI4VR. It ultimately doesn’t cost any more to deliver a good service experience for Chevrolet or for BMW or Cadillac. All of the processes still involve the same exact components: people, waiting rooms, and courtesy transportation.
On top of that, this is a GM problem. Corvettes are Chevrolets, but they often cost double or even triple what a “regular” Chevrolet costs. If customers are paying that, GM needs to begin controlling the customer experience these owners receive. Otherwise, these will be customers who buy once and never return.
And your suggestion to take it back to the selling dealer makes no sense. Why should the selling dealer deliver better service than another Chevrolet dealer? What’s the point of having a nationwide dealer network if customers must be locked into servicing their vehicle with the “selling dealer”?
You must be logged in to reply to this topic.