January 2, 2024 at 4:05 pm #794824
I have a 2018 Chevy Traverse with 63k miles and have been just told by a local dealer that my catalytic converter needs repair and is covered under the emissions warranty. However, they also stated that the flex pipe (which has a hole in it), is not covered under the same warranty and will cost me almost $700 to replace to flex pipe. They do acknowledge that other 2018 Traverse vehicles have “special coverage” which would cover the flex pipe as well, but I’m told my particular vehicle does not have this coverage.
GM’s Emission warranty states that the catalytic converter is covered, and goes on to state that “Miscellaneous Items Used with
Above Components” are also covered. This section specifically lists “pipes” as one of these miscellaneous items used with the warranteed component (catalytic converter). I am also aware of the 2018-2019 NTSB bulletin about the flex pipe/cat converter issues.
I’ve started a case with GM and so far they haven’t been able to give me clarification on their OWN warranty. Instead they defer me to the “expert” being the dealer!
Can anyone give me any guidance on how I can get the dealer/GM to include the flex pipe in the warranty? This is so frustrating! Thank you in advance!
January 2, 2024 at 8:06 pm #794841
Classic GM customer service. We get calls all the time from GM customer service you have this truck or car in your service dept for x amount of days and the customer wants their truck back. Ah, customer service, walk over to GM parts and ask them when are you going to ship this part to the dealership instead of calling the dealership.
Good luck and be relentless, call every day to GM
January 8, 2024 at 8:02 am #795375
It’s not necessarily about the part itself, although it’s annoying that it was backordered. Rather its the fact that the dealer goes with their own narrative in saying that somehow the exhaust pipe cracked which led to the catalytic converter failing, thus making it an out of pocket expense for me to fix the pipe. They just completed the repair and charged me over $600 to repair the flex pipe despite me arguing that it should be covered. I will keep trying to get the warranty honored entirely with GM.
Anyone have the same issue and have success getting GM to honor the flex pipe repair along with the catalytic converter under the emissions warranty?
- This reply was modified 1 month, 3 weeks ago by glepre.
January 11, 2024 at 7:13 am #795851
I have had a very similar situation with a much more negative result. In November I took my 2018 Traverse Premium with 51K miles to the local dealership because of a fluttering noise. The diagnosis was the front pipe bracket was broken and that caused stress on the catalytic converter that caused it to crack. They told me that GM would not honor the warranty on the catalytic converter because a non warranty part caused the problem. I asked how they knew that and was just told there could be no other reason for the crack. I spoke with different managers at the dealership and they said they could do nothing about it because it was GM’s call. Of course I was not able to speak with someone from GM. The dealer said they would give me a break on the overall charge because I was a good customer. The total charge for the repair and replacement was $1,904. They told me I would not get anywhere with GM Customer Service because all they would do as contact them (the dealer) and they would tell them what they had already told me so if I wanted to waste my time it was up to me.
I contacted GM Customer Service and to say they were less than helpful would be an understatement. They kept asking me for documentation (receipts etc.). After 6 weeks of getting the run around I got a call at 5:30 last night stating that they are not going to provide any assistance because they talked with the dealer and the dealer said I caused the problem and it was the dealer that decided that GM should not cover warranty. The person was very rude to me when I tried to question tis decision.
Anybody have any suggestions or ideas as to what else I can do? Yes, I did pay the $1904 bill because in NYS the car would not pass inspection with the crack in the catalytic converter. Also, as a side note my wife and I have purchased probably 15 GM vehicles in our lives.
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