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Brandon: GM Customer Service Representative (Introduction)

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  • Author
    Posts
    • #38303
      GM_Customer_Svc
      Participant

      I would like to introduce myself as a Customer Assistance Representative from the GM Social Media group. The GM Social Media team is responsible for scanning over seventy forums, including this one, in order to provide customer service to those who utilize them. While we are not able to provide technical assistance, we are able to help in terms of customer assistance (recall information, product/service issues, current incentives, etc). We are looking forward to assisting those with concerns on the site. I can understand and appreciate you wanting to ensure that this is a legitimate outreach from GM. We are excited to be a part of this online community and hope that we are able to provide some assistance here.

      I look forward to working with you all!

      Brandon
      GM Customer Service

    • #40347
      xtsjwd
      Participant

      Welcome to the board Brandon. Thanks for introducing yourself and describing your function.

    • #40348
      Vic1212
      Participant

      wait technical assistance meaning?

    • #40350
      Grawdaddy
      Participant

      @Vic1212

      Things like “I can’t find the 710 cap on my ‘Nox” technical assistance.

      I don’t think ‘Brandon’ can drop future product hints.

    • #40351
      gmfan1111
      Participant

      Welcome to the forum Brandon looking forward to reading your posts

    • #40352
      chevtothemax
      Participant

      ^Agreed always good to have a GM’er on the forum

    • #40353
      KEC11
      Participant

      Brandon, Welcome aboard and I hope you could assist me with a help comment placed in the Cadillac Forum. Thanks! Keith

    • #40356
      RjION
      Participant

      Good maybe someone will lesten …. Chevy Cruze needs 190hp before I’d think of buying one. Buick Verano needs 205hp along with an auto dimming rear view mirror standard. Keep the back up camera, I don’t want it.

    • #40358
      RjION
      Participant

      Never mind ……… GM has never listened.

    • #40359
      chevtothemax
      Participant

      @RjION they see ya trollin’ they hatin’

    • #40360
      RjION
      Participant

      @Chevy ………….. just be sure to kiss GM’s backside maybe they’ll send you a coupon.

    • #40370
      yzrider58
      Participant

      RjIon what are you going to do when the government makes the back-up camera a requirement? The NHTSA is seriously considering making them mandatory in all newly produced vehicles possibly in 2014. GM is staying ahead of the game by making them available. I prefer freedom and opting not to have something I don’t want. However you might want to get used to them.

    • #40375
      CraigInIndy
      Participant

      Hello Brandon. Were you once the OnStar rep in Indiana?

    • #40377
      RjION
      Participant

      Is it a government requirement to remove the auto dimming mirror from the standard equiment list of a so called premium car?

    • #40378
      chevtothemax
      Participant

      RjION, A COUPON REALLY i’ll get right on it 😉

    • #40385
      RjION
      Participant

      You’ve been on it ……………. hope it’s for something more then a $24.95 oil change.

    • #82408
      slacy01
      Participant

      could you please tell me the status of order # SFPTFZ?

    • #82467
      [email protected]
      Participant

      Hello, I was inquiring about the ignition recall. I have a 2005 impala and the ignition is locked up, and I am unable to turn the key. I can take thw key out. Would this be part of the recall?

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