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2024 HD 2500 Cameras quit working: Video cpu on back order

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  • Author
    Posts
    • November 16, 2023 at 9:27 am #788575
      mooretrucks
      Participant

      Has anyone else had their cameras quit working on a 2024 HD 2500? Parts and video CPU have been on backorder for weeks!

    • November 17, 2023 at 1:54 pm #788929
      mooretrucks
      Participant

      Parts Man 1 can you check on part# 96579522?

    • November 20, 2023 at 7:12 pm #789205
      Parts Man1
      Participant

      Mooretrucks, that number isnt a good GM part number

      Sorry

    • November 21, 2023 at 11:59 am #789354
      mooretrucks
      Participant

      Parts Man 1 can you check what the proper part# is? My front & rear cameras are malfunctioning. Vin#2GC4YPE72R1123101

    • November 22, 2023 at 6:30 am #789442
      mooretrucks
      Participant

      Parts Man 1 I have the RO# from dealer showing that part# (96579522) for the module…I tried copying & pasting but won’t let me on here.

    • November 22, 2023 at 6:38 pm #789585
      Parts Man1
      Participant

      I’ll take a look on friday

    • November 25, 2023 at 12:15 pm #790055
      Parts Man1
      Participant

      Mooretrucks, I did little research and the correct part number 86579522 and they are on back order however the good news is that GM has the part arriving from the vender and should have enough to fill all the back orders. Please make sure your dealer has a spac case on this part’

    • December 9, 2023 at 11:43 am #792290
      mooretrucks
      Participant

      Parts Man 1, sorry for the delay in responding…just checked with dealer and parts are on spac case and still shows on back order. Let me know if you have any other insight. Much appreciated!

    • December 13, 2023 at 7:19 am #792623
      zah24
      Participant

      My 2024 LT TrailBoss hitch guiding lines are not showing up and it’s an hour glass in the upper left cover when the camera is engaged.
      they dealer had my truck for two weeks, gm told them how to recalibrate and nothing would work.
      So they told the dealership to replace the Video Processing Module. Part Number 86579522.
      Parts Man1 can you keep us updated..

    • December 15, 2023 at 6:38 pm #793007
      Parts Man1
      Participant

      Sorry, been on vacation, I’ll take a look on monday

    • December 18, 2023 at 6:01 pm #793282
      Parts Man1
      Participant

      Parts are in transit to GM and there are enough parts to fill all back orders. They didnt a date of delivery.

    • January 2, 2024 at 11:46 am #794773
      mooretrucks
      Participant

      Parts Man 1, any updates on backorders being filled? Thanks in advance for your help!!

    • January 3, 2024 at 6:40 pm #795006
      Parts Man1
      Participant

      I’ll take a look tomorrow..

    • January 5, 2024 at 7:03 am #795170
      mooretrucks
      Participant

      Parts Man 1, anything new?

    • January 5, 2024 at 7:44 pm #795309
      Parts Man1
      Participant

      Still on back order but I’ll try and call the order desk on Monday and see if there is a promise date

    • January 8, 2024 at 6:59 am #795370
      mooretrucks
      Participant

      OK…thanks for the help.

    • January 9, 2024 at 10:09 am #795562
      zah24
      Participant

      The Dealership called me this morning, the part is in i have an appointment for Thursday morning.

    • January 10, 2024 at 5:51 pm #795819
      Parts Man1
      Participant

      OUTSTANDING!!!!!!!!!!!!!!!!!!!

    • January 12, 2024 at 9:13 am #796044
      zah24
      Participant

      They replace the video processing module today and everything works fine guidelines are back hour glass is gone. Thanks Parts Man 1

    • January 12, 2024 at 10:59 am #796067
      Rehan ahmed
      Participant

      i need one post

    • January 12, 2024 at 2:46 pm #796154
      zah24
      Participant

      Rehan ahmed You have to take it to the dealership, they have to order it they have to call GM and get a number.
      Parts Man 1 can correct me if I’m wrong.

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