- This topic has 5 replies, 5 voices, and was last updated 2 years ago by
Parts Man1.
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October 27, 2022 at 2:29 pm #731443
bakester2000
ParticipantWe picked up our 2023 Yukon Denali XL Ultimate yesterday and it had no owners manual. It did have an abbreviated “Quick Start” type manual. The sales guy claimed everything else was viewed through the entertainment system or downloaded online, which I did. Is this what everyone has experienced? The online GMC chat was no help. TIA!
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November 9, 2022 at 5:47 am #733231
skidro@123
ParticipantI took delivery of my Yukon Denali XL Ultimate in late September without Owners and Warranty Manuals. I went to the GMC.com website/Chat Line and asked their Customer Service why I did not receive these manuals. I was told that the Yukons should have been shipped with all manuals, and that I should ask the dealership to order them for me, which I did 3 weeks ago…still no manuals. Also, the GMC Chat line directed me to what looked like a 3rd party website where I could order the Owners Manual, but website did not have 2023 Yukon manuals available.
Also, last night when I was fiddling with the My GMC App on my Infotainment system a Notice popped up telling me I could download the Owners Manual, which I did. However, for each Major topic listed, when selected initiated another download. The Owners Manual looks and operates clumsily. Also, I doubt that it can be used by the passenger while Yukon is moving. Sometimes my wife looks up features in the hard copy manual, which is much more convenient…this was on my last Yukon Denali.
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January 12, 2023 at 11:45 am #742048
JDK
ParticipantI just had a similar experience with a 2023 Suburban High Country. I had all of the condensed manuals but not the 443 page full Owners Manual that I could find online. When I contacted the dealer they checked other new cars on their lot and they think that they are providing the full Owners Manual anymore. For any car much less a high end vehicle like this I expect the full owners manual in the nice binder, not a stack of random condensed manuals thrown into the glove box.
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January 23, 2023 at 2:10 pm #743446
Greeley1
ParticipantJust took delivery on a $80,000 Denali and when I asked for the owners manual I was told to purchase it from a 3rd party vendor or download 500+ pages. Seems a bit petty not to supply owners manuals to a vehicle that is very technical. I left 11 voice mails to the “Customer Experience rep” at the dealership – that was a waste of time, not one return call. Really spoils the excitement of the new truck when you don’t know how to use some of the cool features. This is my 31st new GM vehicle and the first one without a manual. Anyone know if Ford is suppling Owners Manuals?
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January 24, 2023 at 6:15 pm #743669
Parts Man1
Participanthttp://www.helminc.com if you want a owners manual..
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January 30, 2023 at 6:08 pm #744555
Parts Man1
ParticipantSorry I took so long however I checked with our sales dept and every new GM car or truck is suppose to come with a owners manual..
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