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2023 Yukon Denali XL Owners Manual?

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    • #731443
      bakester2000
      Participant

      We picked up our 2023 Yukon Denali XL Ultimate yesterday and it had no owners manual. It did have an abbreviated “Quick Start” type manual. The sales guy claimed everything else was viewed through the entertainment system or downloaded online, which I did. Is this what everyone has experienced? The online GMC chat was no help. TIA!

    • #733231
      skidro@123
      Participant

      I took delivery of my Yukon Denali XL Ultimate in late September without Owners and Warranty Manuals. I went to the GMC.com website/Chat Line and asked their Customer Service why I did not receive these manuals. I was told that the Yukons should have been shipped with all manuals, and that I should ask the dealership to order them for me, which I did 3 weeks ago…still no manuals. Also, the GMC Chat line directed me to what looked like a 3rd party website where I could order the Owners Manual, but website did not have 2023 Yukon manuals available.

      Also, last night when I was fiddling with the My GMC App on my Infotainment system a Notice popped up telling me I could download the Owners Manual, which I did. However, for each Major topic listed, when selected initiated another download. The Owners Manual looks and operates clumsily. Also, I doubt that it can be used by the passenger while Yukon is moving. Sometimes my wife looks up features in the hard copy manual, which is much more convenient…this was on my last Yukon Denali.

    • #742048
      JDK
      Participant

      I just had a similar experience with a 2023 Suburban High Country. I had all of the condensed manuals but not the 443 page full Owners Manual that I could find online. When I contacted the dealer they checked other new cars on their lot and they think that they are providing the full Owners Manual anymore. For any car much less a high end vehicle like this I expect the full owners manual in the nice binder, not a stack of random condensed manuals thrown into the glove box.

    • #743446
      Greeley1
      Participant

      Just took delivery on a $80,000 Denali and when I asked for the owners manual I was told to purchase it from a 3rd party vendor or download 500+ pages. Seems a bit petty not to supply owners manuals to a vehicle that is very technical. I left 11 voice mails to the “Customer Experience rep” at the dealership – that was a waste of time, not one return call. Really spoils the excitement of the new truck when you don’t know how to use some of the cool features. This is my 31st new GM vehicle and the first one without a manual. Anyone know if Ford is suppling Owners Manuals?

    • #743669
      Parts Man1
      Participant

      http://www.helminc.com if you want a owners manual..

    • #744555
      Parts Man1
      Participant

      Sorry I took so long however I checked with our sales dept and every new GM car or truck is suppose to come with a owners manual..

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