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2021 Cadillac Escalade purchase process 3 months

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    • #683640
      msawyer
      Participant

      I placed a deposit on a 2021 Escalade first week of Sept 2021. Dealer had ordered 2 from Cadillac. A black one and white one. I ordered black one. I was told production of car would be 9/27/2021. Dealer contacted me and I was told Escalade was completed week of Oct. 11. Waiting to ship . Expecting delivery Oct. 30th. Dealer was informed there was a delay in shipping. No reason given. Truck was complete and needed nothing. First week of Nov. dealer update from Cad. Still delayed. Cad. Update middle of Nov. Texas plant had a storm in Texas . 2700 vehicles at plant needed to be inspected for any damage. When completed my truck would ship. Dealer update 12/06 vehicle delivery date 12/15/2021. As of 12/10 not on train yet, no tracking available. 12/10 dealer update from Cad. Delayed delivery 12/27/2021.
      I have never experienced such nonsense in purchasing a vehicle in my life. This is my 5 th Escalade and a 3 month delay for a completed Escalade is to be delivered to dealer gives me no confidence in GM. GM has so many corporate employees with titles, who you cannot contact with your complaints . Since GM restructured nothing but problems. Big salaries but no customer service for people that pay those salaries by purchasing GM vehicles. I am so discussed with GM Cadillac and the experience with this vehicle, why should I support a corporation that is run this way?

    • #683641
      [email protected]
      Participant

      Yes,
      I had a stomach molar experience with a dealer in Texas regarding a 2021 Escalade ESV. I finally contacted the Better business Bureau and the Texas State Department of Motor Vehicles with my complaint and received prompt response from the dealer. I have owned all three previous model years (2007, 2012, 2015) but my loyalty had no weight with Cadillac – at all. The GM Corporate world has become too big to recognize loyalty.

    • #683642
      [email protected]
      Participant

      “Similar”, not “stomach molar”

      Auto correct spell check changed my word.

    • #687274
      Barakchik
      Participant


      Hello! I recently found out about a very cool service and I’m in a hurry to share it with you. An organisation has opened up in my city that deals with ceramic coating of cars. The guys did a very cool job covering my Mercedes. Now I drive like a king in a shiny car around town. Very responsible people working there. I think all of you would like to drive not just a clean car but a shiny one as well. I was lucky enough to be discovered by a friend of mine and I have been friends for a long time. I trusted him with my car and he did not let me down. In general, I recommend everyone to get a ceramic coating”

    • #687383
      danielle.miller
      Participant

      I have a similar story! When buying a car, I still had to pay extra money, although the exact amount of the purchase was agreed in advance!

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