July 12, 2022 at 3:11 pm #714305
Posting this because I can’t find a similar thread elsewhere. Please point me in the right direction if there is something. I’m simply sharing my experience for those that end up in a similar situation.
My 2017 Suburban with 54k miles has been at a local dealership here in the Minneapolis area since March 18th. The common lifter failure seen by so many already on the 5.3L resulted in wearing out the cam lobes for that cylinder damaging/contaminating my engine and the dealership ordered a new engine.
Here we are in mid-July and STILL no one can tell me anything about when I can expect the motor to arrive. Thankfully there was TWO WEEKS left on my powertrain warranty the day I dropped it off so GM has been covering $44 per day toward a rental car. $44 does not cover a replacement Suburban so I have probably close to $1,000 of my own money spent when I’ve needed to upgrade the rental to something that has comparable utility.
I did open a “ticket” by entering my issue in to the chat link on the Chevrolet site and was escalated to be able to talk to a live person. While polite, she can’t tell me anything either and says she contacts my dealership for all of her updates (or lack of). I simply don’t understand how a GM employee has to call the dealership to get info on when a GM part is expected.
All I’ve been told is that the engine is on back-order due to component supply issues. No surprise there in these crazy times, but I know they are still building a lot of new trucks and SUV’s with the 5.3L. I wonder how long they are willing to wait before finally deciding it would be the right thing to send a new motor to someone who is already an owner!
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