My in-laws recanted the contrast in GM and Toyota service departments. They’re fellow GM enthusiasts but wound up with a Camry gifted to them by an employer. A number of complaints by friends with bad GM shopping experiences were brought up as well.
I read that back when Ford started to try to make a come back, their Chief Exec drove a different foreign car every day to find out what the competition had in which they were lacking. In my opinion, the same still applies. GM does not have to start from scratch, they’re a number of examples they could learn from if they sought to provide a better shopping and service experience. Just pose as a customer and go down to your local competitor’s dealership and compare.
