Reply To: 2024 Silverado Transmission Issue

I have a 2023 with the lzo + about 35,000 mi. Mine was just in for the transmission valve body replacement. I was on the highway, not towing anything, on my way to the airport.
The GM reps and the dealer that the truck got towed to were all very helpful and I was able to get the ball rolling while I was out of town.
I was floored though whenever she told me that this problem had come up with them before and had taken 3 or 4 weeks for the previous few that had been done. And when they put me in a car when I got back, and thinking that I would not have my truck for a month or longer, I was floored. I am still making my truck payment, even though I was told I wouldn’t have my truck, + I need it for my family things but also for my business.
Upon hearing that it would take so long, I got to looking around and realized that this issue is not just me. Apparently this has been happening in the 2020 through 2022 models, so much so that there was a warranty extension granted to those model years.
The really frustrating part is that if they recognized that that much of their effort was going into fixing this faulty part, why is it still being put on 2023s and 2024s?
To their credit, the g. M. Rep when I contacted customer service has been very polite and seems to be wanting to address my concerns. And threw some luck, the part actually became available shortly after my return. And I was really only without my truck for a couple of days.
But, when the replacement part was put in it is the same part number. My previous truck was a Silverado with 200,000 mi on it and I never had a single engine or transmission issue. I never had this nagging doubt in my mind about the truck. And it made it very easy for me to get this one, which was my first ever brand new vehicle purchase. I’m about to hit the busy season for my business and I do tow a small trailer pretty much everyday for about 8 to 10 weeks. I am not going to lie, I am nervous at this point because I cannot afford for this to happen to me while I’m on the road on my way to a gig.
It is frustrating that a brand new truck is experiencing the same problems that the previous three model years have been experiencing, and As far as I can tell, it has not actually been fixed.
That is a question that I put to The GM rep. I asked what they are trying to do to help reassure customers like me, whose own brand and reputation depends on being reliable. And if my truck is not reliable to get me there than my own brand and reputation as a business owner is at risk.
It is really disappointing and frustrating, but I am hoping for GM to do the right thing by their customers and actually come up with a legitimate solution. If they can do that then there is still a chance that they can retain me and others like me as customers.