Bk007:
I found the live chat to be impersonal, and for the most part worthless. Developing a “relationship,” with an individual customer service rep., has always gotten me, far better results.
My time line is my own, I created it by asking the questions at each step of the delivery process / truck’s status.
My time line as an example…
Shipped via Rail:
At Holding Facility:
TENTATIVE Delivery date to local GMC Dealer:
ARRIVED at GMC Dealer:
As I see it; there was a “bottle neck” at every one of the holding facilities, (along the delivery process) due to third party rail and trucking facilities, being able to control the delivery flow, of which GMC’s vehicles move on that day and which vehicles wait, for the next rail or truck. (whenever the next rail / truck becomes available) This is when I accepted the “no news to report” and waited for a follow up Customer Rep., call, two weeks later.
At I continued to ask the same GMC Customer Service Rep. She was always honest with me, always told me the truth no matter the message.
Please don’t kill the messenger, because of the message.
Not sure I should do this…
Try giving Sherida (spelling is NOT correct) at GMC a call: 1-855-880-1500,,5912136
Be polite and don’t overwhelm her, with daily phone calls. I followed up with her, as she directed, usually every two weeks.
Best of Luck.
