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Reply To: 2022 Chevy Silverado online

January 5, 2022 at 2:24 pm #686614
rnowak1942
Participant

I do not know anything about your situation but I will relate my experience with the purchase of a 2020 Chevrolet 2500HD 6.6L Diesel Pickup truck. Dealer ordered the truck for me before I was committed to purchase it before I had approval from the wife which I got the following day. Unfortunately, it was ordered for inventory because I was not added as the buyer. The truck was assembled in the timeframe given to the dealer. I waited the required 30 days and contacted the dealer for the actual delivery date. No such luck. I stopped by the dealership weekly to see if there was an update. Eventually, I was told that it was assembled and sitting in a parking lot without a delivery date. After three months, the truck was still sitting the parking lot with no further update as to when it would be loaded on a rail car from Flint and delivered to Tampa, Florida. Frustrated, I sent an email to Mary Barra, Chair and CEO of General Motors. I received a quick response from Mary indicating that she would assign the task to someone at Chevrolet who worked for her directly. That person sent me an email anytime an update was available. Three days later, my truck was on a rail car, delivered to a railhead in Tampa, and then sent to my dealership. The dealer performed the pre-delivery inspection, and the truck was ready the next day for me to take possession. It’s too bad that sometimes one has to start at the top to get results.

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