As Corvette owner, I completely agree with @fviskovi. The Corvette service is horrible at my local dealer, and it’s a fairly major service operation, so it’s surprising how bad it is.
The problem is that dealers with high service volumes that aren’t managed well deliver horrendous customer experience. The brand is irrelevant, @ALI4VR. It ultimately doesn’t cost any more to deliver a good service experience for Chevrolet or for BMW or Cadillac. All of the processes still involve the same exact components: people, waiting rooms, and courtesy transportation.
On top of that, this is a GM problem. Corvettes are Chevrolets, but they often cost double or even triple what a “regular” Chevrolet costs. If customers are paying that, GM needs to begin controlling the customer experience these owners receive. Otherwise, these will be customers who buy once and never return.
And your suggestion to take it back to the selling dealer makes no sense. Why should the selling dealer deliver better service than another Chevrolet dealer? What’s the point of having a nationwide dealer network if customers must be locked into servicing their vehicle with the “selling dealer”?
