I have the exact same issue with my CT5-V. If you lift the cover from the wireless phone charger you’ll see there is a vent that blasts cold air directly on it. It’s not air coming from the heater…it’s air from the outside. Even if I have my heater running for 30 minutes, it’s freezing air that comes out from there. Obviously that brings the whole console pretty cold…They should have added insulation around it at least.
fyi if you search in some XT5 forums, people are complaining about the same issue…didn’t raise it yet with my dealer…let me know if you do so we can compare their answers 🙂
