One thing some car dealers can do better is to be more attentive to their customers and do not ignore them. I recently showed up on a GMC dealers lot with my checkbook in hand and the $83k vehicle I wanted selected, only to be ignored. I had to conduct a search to find a salesman. I walked into the showroom and asked if they were open for business. I felt like I was intruding or interrupting their latte break and I was the only customer on the lot at the time. It didn’t start out a very pleasant experience.
I should have walked away. I know lots of dealers that would have loved my business but this was the only one that had the exact vehicle I wanted.
