Reply To: Dim Low Beam headlights on SRX

I have a 2015 Cadillac SRX and began to have issues with headlights which I found is a common problem. My wife has a 2013 SRX and had issues about a year ago and the dealership replaced hers. when I went to them with the issue with my SRX they would not do anything with replacing them since now there is a class action lawsuit. They advised me in November that I need to contact GM and establish a case number. I did that in November, but then never heard anything back. After a month or so, I decided to call GM again, to find out what could be done since i had heard nothing back. I was told by GM that the case was CLOSED!!! They told me that they closed the case because apparently they sent a letter to me, and because I did not respond to that letter, they closed it. I NEVER RECEIVED the letter.! When I told GM that I never got the letter, they said that some people were sent letters and ‘just sat on it’ so when they do not receive a response it is there policy to close the case. She would not reinstate the claim even though i told her I never got the letter and I am not responsible for the US Post Office. She was rather rude, and refused to do anything more. If I would not have called to check on this after about a month, I would never have known that there was anything sent to me. No phone call, email, letter….no nothing and then they decide to close the case and wash their hands of everything. My dealership also has been no help whatsoever. They tell me they will get back to me but i continually have chased them back and forth for the past couple of months and get nowhere. They also have put a specific hold on my extended warranty regarding the headlights because of this lawsuit that everyone on this topic is talking about since April 2019. I am 72 years old and now feel a bit unsafe driving at night with diminished headlight beams. GM closed a case without trying to resolve, put a specific hold on my warranty so the dealership wont do anything to fix the headlights, if I want new headlights I would have to pay for the out of my own pocket to the tune of about $1700 !!! This is regardless of where i would have them replaced either at a dealership or other car repair shop because they would get the OEM part from the dealership and because of the hold on my warranty…..I am stuck! How do you get any satisfaction from a class action lawsuit if GM closed the case when they should not have closed it???? Extremely disappointed and frustrated. Driving at night with diminished headlights is not safe. Would GM pay attention if there would be a major collision because of poor visibility?? Who would be responsible then??? They knew of this issue, honored replacement previously, and now are ignoring the entire situation by closing cases because they put trust in the US post office to deliver corespondents. Would be happy to hear a response from anyone that is having similar issues. This is an accident waiting to happen for anyone owning an SRX!!