Reply To: Track order WWJSSC

This website has been useless for tracking my 2019 Silverado. If you go to the Chevrolet website and open a chat session on the main page, there will three topics listed for you to select. The third one is for vehicle tracking. Give them your order number and they will immediately look up the status of your vehicle. It’s been almost 3 months for my wait due to constraints. It took 11 days to ship my truck from Silao Mexico to Chicago. It has been sitting in Chicago waiting for a delivery truck. Recently, there was a labor dispute which, fortunately, is over. Thus, there are continued delays in vehicle delivery to dealers. This is day 11 for my truck. Once the vehicle is off loaded from the train, GM is not able to communicate with the delivery company as to when your vehicle will be loaded onto a semi and when it will arrive at your dealer. All you can do is check in with GM on a chat session whenever you like and hopefully get a response like, “your vehicle is not there anymore”, meaning that it’s on it’s way or already at the dealer depending on time and distance. A vehicle can be loaded for final delivery during the day or night and be delivered on any day of the week (Monday through Sunday). Also, once your salesman has the VIN number of your vehicle, which is available when the vehicle goes into production, the incentive for that vehicle can be locked in at anytime by the salesman so you don’t lose it. Incentives are subject to change monthly. They can go up or down. It is your responsibility to track that incentive like a bird dog and ensure that it either stays the same or goes higher if you qualify for it when it changes. I relentlessly worked with my salesman on the incentive. He finally told me that I had an $8000 incentive locked in whether GM or the dealer eats the cost. That will keep my business with GM and this dealer for the next truck. I wish this system was more efficient. But, most important is that incentive. Some people it’s locked in at the time the vehicke is ordered. It’s not. It changes around the first if each month, if it changes. You need to time your purchase and hope it doesn’t take too much time for the vehicle to go from scheduled for production, to being in production. Fortunately, my last truck sailed smoothly through the whole process.