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Reply To: 2016 Sierra 8-Spd Issue

August 27, 2018 at 1:52 pm #504290
johnspd
Participant

I finally spoke with my “senior adviser” on Friday. They stated they had called an old office phone number of mine that I haven’t had since 2006 and was not the number I gave them in the emails or over the phone to reach me at. More evidence to me that they have some type of automated response to the messages you send them.
Not sure what a “senior adviser” is supposed to know but it doesn’t appear it is anything technical about the vehicle and man do they have a script they follow. The impression I had by the time we were through discussing my transmission problems was they just provide additional scheduling support and someone else to end up disappointed with. Now I am trying to get back in contact with the dealership to schedule another appointment to further “diagnose” the transmission problems that GM is well aware of. Oh, and GM doesn’t want to hear about any information you have found on the internet from other customers about the same issues. GM has their own internal information they use to determine path forward, that has got to be one massive collection of info.

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