Hi @akita
I have heard of this before and it’s most likely a hardware issue, which will require your dealer to replace the IntelliLink system in your Encore. And since that’s the case, they do need to “see” the problem before fixing it.
Now, I understand that it can suck to leave your car with them and drive to duplicate the problem. So my recommendation is — if you can — shoot a video on your phone the next time this happens. Ask your dealer if a video of this happening will suffice.
You could also try resetting the system from the Settings menu… this might help, but I don’t think it will ultimately resolve the underlying problem is the issue is, in fact, caused by hardware.
