@S_Kinison I think there are two things that could be going on:
1. A simple glitch. If you log out and log back in, that should fix it.
2. Your 6-month OnStar trial is over. When that happens, you still get another four and a half years of the key fob portion of the app for free (for a total of five years), but the other parts of the app are not part of the service unless you continue subscribing to a paid OnStar plan.
Does that help?
